This is what I just sent to Hopper about my inadequately repaired GH that runs cold. I'm getting kind of sick of all of the excuses and caveats. These guys are just fucking up, and I don't care how nice and sincere their neighbor thinks they are. This is business and business is about execution.
Dear Hopper Labs CS – I recently received my GH back from a long and languishing RMA process a few days ago and I can hardly express my disappointment in quality of the repair and with Hopper Labs.
This is GH serial number GT001671, and RMA reference number 54514675.
Please understand, I moderate one popular vape forum, curate a sub-forum on another, and am a respected and active member on a third one. Further, I have almost a dozen vapes of all sorts. My point is that I know vapes and I know what should be the expected performance. I also know how to properly dry, prepare, and load my herb and I used the exact same herb that I have very successfully used in my GH before it failed and which I use in all sorts of other vapes. What I’m trying to say here is that lack of knowledge or a bad payload is not the issue here.
Previous to its failure, I would run my GH at slightly over 4 on the temp dial. I could even go down to mid-3’s and get decent vapor but I used it mostly with water and 4-4.2 gave me thick vapor and very nice ABV. Also, this temp setting still gave me head room in case I wanted to push a load very hard by increasing the temp to 5 on the dial. My AVB came out nice and evenly dark brown (not charred, just nice even brown) and the loads were fully extracted as demonstrated by putting the AVB into a desktop like the EVO and finding there was nothing useful there.
NOW, however, with my repaired GH that supposedly came out of your retooled production and test line with your new parts runs VERY cool. Unacceptably cool. I have to turn the temps all the way to 5, anything less and I get absolutely nothing. However, even on temp 5 the performance is substandard and not at all acceptable in a GH or any other vape. What I get with my repaired GH is nothing at all on the first draw (prior to failure I would milk on first draw), slight wisp on second draw, middling vapor on the third draw (meh), and nothing thereafter. And this is with long draws through a water tool which gives the best opportunity for thick vapor.
The resulting AVB was still very green…alarmingly green. I have attached a picture of it but it’s not a good color representation. Between the camera, compression, and monitor display differences the picture looks a lot darker than in actuality. In person, it’s very green. But, I am sending it to you in the spirit of full and honest communication.
Putting that AVB into an EVO resulted in a huge thick draw of visible vapor. As you know, the average load for a GH is about .1 - .12 g and my repaired GH left at least half of the goodness still in the AVB while pushing the unit at its max temp.
I cannot understand how this unit got out of your door with your supposedly improved test lab and processes. This repair is a clear and utter miss and, from looking over the boards, I’m not the only one getting RMA’d GH’s back with disappointing performance. I’m speechless that after all of the delay you put your customer base through for your re-engineering, you still put out a defective product. At this point, Hopper has very little reserve of goodwill among its customer base and even less trust and confidence. With your long history of reliability and testability shortfalls and extraordinary delays, IMO Hopper cannot afford to be sending back GH’s that are not adequately repaired.
I would like to return my GH and have it fixed correctly this time.
I paid to send it to you last time. I think that since this lack of performance is a result of Hopper’s inadequate repair, that Hopper should send me a pre-paid shipping label.
Also, since this is a return of a recently shipped RMA, I do not think I should go back to the end of your RMA queue and have to wait another few months to get it back.
Please reply and let me know what Hopper’s position is on the above and how we should proceed from there.
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