Does anyone have any recommendations for getting in touch with HL? They said ok 5/28 my unit would be fixed that week (was just cosmetic issues from a brand new order), by the following Monday I hadn't heard anything so emailed to ask the status, no reply, emailed again last Friday, still no reply. Tomorrow assuming I don't have any tracking in USPS informed delivery or a reply, I want to make sure I reach out in a way they will not just ignore. I'm thinking reply to the same email thread once more as they had previously been good at replying to it, and start a new email thread as well with their standard support email. Are there any other emails or ways to contact them that people would recommend? I don't mind waiting and I'm not trying to rush or bother them, I just really hate not getting any communication after being told something very specific and clear.
Discontinued The Grasshopper
- Thread starter midgetsanchez
- Start date
kbrown5523
Hopping in Washington
Mine isn't as light as yours, but nowhere near where it should be. If mine was that light I'd definitely send it in for RMA immediately. I'll be sending mine in for sure, just not until they clear their backlog because mine is at least getting to a dark blondish ABV. I'd say it's like if my original working hoppers were stuck down around temp 3.
newVaper420
Vapor Enthusiast
If you are going to throw it in the drawer, send it back. Might as well sit in their drawer until they get their shit together. I would definitely send it back.
Baron23
Well-Known Member
Yep, tried rotating the temp dial. No changeI was going to talk about rotating the temp dial and such because I felt like the same happened to my 2017 RMA from last year but then suddenly came back to life
I never remember what I decided what solved the problem, but pretty sure I had tried all my batteries before it started running hotter, but then it also started running hotter then ever before and 4 was like the old 5
but thought it was from me just rotating the temp dial back and forth but maybe this new mysteries "heater burn in time"
always space for more "hopper lore"![:\](/i/s/hmm.gif "Hmm :\")
Yep, but its on a GH that also runs cold that was given to me to use while mine was in RMA purgatory. I'm not sure that swapping parts out is the answer to Hopper fucking up yet again....although trying to shove it up one of their orifices is also probably not the answer either! hahaha
So, I going to send it back. Its not acceptable and it is EXTREMELY not acceptable that we all have waited...some of us many months...for them to get done re-engineering their production and test line. How the living fuck did this unit make it out of a factory that now claims to have sufficient testing?
I just don't believe a word that comes out of these guys and at this point would not only not recommend a GH to anybody, I would actively discourage them.
Ah, screw it...not worth getting my blood pressure up about.
ashinybox
Well-Known Member
My post-rma hopper is milking pretty good with the same batteries that I got last year from when I purchased it on the classifieds. I'm not even using dank tbh. It's some Dutch Treat off the mid shelf.
I got new batteries in the mail which should be here Saturday fingers crossed. I'll have to check out the top shelf this weekend
Cheesequake
Free Men Don't Ask
I spoke too soon about the warranty hopper. Back end still has issues. 1 out of 10 clicks it won't turn on and the lights flicker on inhale. Spinning the dial back and forth seems to fix it, just like it did before. Opening a 3rd warranty request now.
newVaper420
Vapor Enthusiast
This is bad :-(
jardri
Vapor Dreams
I wonder why on Earth they designed such a promising product and then screwed so much their customers. If only they told the truth about the issues the community would have solved them all. Newvape, Haze, Boundless, Vapexhale, Dynavap... All great companies that listen to their customers and try their best in delivering polished products and outstanding CS and we have Hopperlabs just plain ignoring everyone that tries to help and pissing off customers. Dynavap ONCE ignored one of my emails and when they realized it they apologized TWICE 48 hrs later. I read here from people not receiving a response in months. May I assume they are just closing their business while trying to lose the lesser possible money?
Brian Patrick
Well-Known Member
Was going to order a Grasshopper until I found this thread.
Maybe they will come out with a version 2 and improve their customer service?
Maybe they will come out with a version 2 and improve their customer service?
mario
Well-Known Member
So I ended up buying a Ti hopper off the reddit classified that someone said was 'new'. It registered fine on their site, so it wasn't a complete lie I suppose.
Well it had some quirks, but I did like it. So I decided to cancel my order from HL and just use the one I had just bought. So I sent a few emails over the course of two weeks asking them to cancel my order from May 22nd.
I sent another email to them 2 days ago asking for a refund.
Today I wake up to a shipping notification. So it is a brand new Ti Hopper. Not RMA. Bought AFTER the May 1st update of the 'new parts all being built in house now' thing.
So I guess in the next few days I will see if this thing lives up to it's name and to see if the true new version is fixed. I suppose I'll just sell off the Green Ti that I bought. I didn't like the color that much anyways.
Well it had some quirks, but I did like it. So I decided to cancel my order from HL and just use the one I had just bought. So I sent a few emails over the course of two weeks asking them to cancel my order from May 22nd.
I sent another email to them 2 days ago asking for a refund.
Today I wake up to a shipping notification. So it is a brand new Ti Hopper. Not RMA. Bought AFTER the May 1st update of the 'new parts all being built in house now' thing.
So I guess in the next few days I will see if this thing lives up to it's name and to see if the true new version is fixed. I suppose I'll just sell off the Green Ti that I bought. I didn't like the color that much anyways.
Baron23
Well-Known Member
This is what I just sent to Hopper about my inadequately repaired GH that runs cold. I'm getting kind of sick of all of the excuses and caveats. These guys are just fucking up, and I don't care how nice and sincere their neighbor thinks they are. This is business and business is about execution.
Dear Hopper Labs CS – I recently received my GH back from a long and languishing RMA process a few days ago and I can hardly express my disappointment in quality of the repair and with Hopper Labs.
This is GH serial number GT001671, and RMA reference number 54514675.
Please understand, I moderate one popular vape forum, curate a sub-forum on another, and am a respected and active member on a third one. Further, I have almost a dozen vapes of all sorts. My point is that I know vapes and I know what should be the expected performance. I also know how to properly dry, prepare, and load my herb and I used the exact same herb that I have very successfully used in my GH before it failed and which I use in all sorts of other vapes. What I’m trying to say here is that lack of knowledge or a bad payload is not the issue here.
Previous to its failure, I would run my GH at slightly over 4 on the temp dial. I could even go down to mid-3’s and get decent vapor but I used it mostly with water and 4-4.2 gave me thick vapor and very nice ABV. Also, this temp setting still gave me head room in case I wanted to push a load very hard by increasing the temp to 5 on the dial. My AVB came out nice and evenly dark brown (not charred, just nice even brown) and the loads were fully extracted as demonstrated by putting the AVB into a desktop like the EVO and finding there was nothing useful there.
NOW, however, with my repaired GH that supposedly came out of your retooled production and test line with your new parts runs VERY cool. Unacceptably cool. I have to turn the temps all the way to 5, anything less and I get absolutely nothing. However, even on temp 5 the performance is substandard and not at all acceptable in a GH or any other vape. What I get with my repaired GH is nothing at all on the first draw (prior to failure I would milk on first draw), slight wisp on second draw, middling vapor on the third draw (meh), and nothing thereafter. And this is with long draws through a water tool which gives the best opportunity for thick vapor.
The resulting AVB was still very green…alarmingly green. I have attached a picture of it but it’s not a good color representation. Between the camera, compression, and monitor display differences the picture looks a lot darker than in actuality. In person, it’s very green. But, I am sending it to you in the spirit of full and honest communication.
Putting that AVB into an EVO resulted in a huge thick draw of visible vapor. As you know, the average load for a GH is about .1 - .12 g and my repaired GH left at least half of the goodness still in the AVB while pushing the unit at its max temp.
I cannot understand how this unit got out of your door with your supposedly improved test lab and processes. This repair is a clear and utter miss and, from looking over the boards, I’m not the only one getting RMA’d GH’s back with disappointing performance. I’m speechless that after all of the delay you put your customer base through for your re-engineering, you still put out a defective product. At this point, Hopper has very little reserve of goodwill among its customer base and even less trust and confidence. With your long history of reliability and testability shortfalls and extraordinary delays, IMO Hopper cannot afford to be sending back GH’s that are not adequately repaired.
I would like to return my GH and have it fixed correctly this time.
I paid to send it to you last time. I think that since this lack of performance is a result of Hopper’s inadequate repair, that Hopper should send me a pre-paid shipping label.
Also, since this is a return of a recently shipped RMA, I do not think I should go back to the end of your RMA queue and have to wait another few months to get it back.
Please reply and let me know what Hopper’s position is on the above and how we should proceed from there.
Dear Hopper Labs CS – I recently received my GH back from a long and languishing RMA process a few days ago and I can hardly express my disappointment in quality of the repair and with Hopper Labs.
This is GH serial number GT001671, and RMA reference number 54514675.
Please understand, I moderate one popular vape forum, curate a sub-forum on another, and am a respected and active member on a third one. Further, I have almost a dozen vapes of all sorts. My point is that I know vapes and I know what should be the expected performance. I also know how to properly dry, prepare, and load my herb and I used the exact same herb that I have very successfully used in my GH before it failed and which I use in all sorts of other vapes. What I’m trying to say here is that lack of knowledge or a bad payload is not the issue here.
Previous to its failure, I would run my GH at slightly over 4 on the temp dial. I could even go down to mid-3’s and get decent vapor but I used it mostly with water and 4-4.2 gave me thick vapor and very nice ABV. Also, this temp setting still gave me head room in case I wanted to push a load very hard by increasing the temp to 5 on the dial. My AVB came out nice and evenly dark brown (not charred, just nice even brown) and the loads were fully extracted as demonstrated by putting the AVB into a desktop like the EVO and finding there was nothing useful there.
NOW, however, with my repaired GH that supposedly came out of your retooled production and test line with your new parts runs VERY cool. Unacceptably cool. I have to turn the temps all the way to 5, anything less and I get absolutely nothing. However, even on temp 5 the performance is substandard and not at all acceptable in a GH or any other vape. What I get with my repaired GH is nothing at all on the first draw (prior to failure I would milk on first draw), slight wisp on second draw, middling vapor on the third draw (meh), and nothing thereafter. And this is with long draws through a water tool which gives the best opportunity for thick vapor.
The resulting AVB was still very green…alarmingly green. I have attached a picture of it but it’s not a good color representation. Between the camera, compression, and monitor display differences the picture looks a lot darker than in actuality. In person, it’s very green. But, I am sending it to you in the spirit of full and honest communication.
Putting that AVB into an EVO resulted in a huge thick draw of visible vapor. As you know, the average load for a GH is about .1 - .12 g and my repaired GH left at least half of the goodness still in the AVB while pushing the unit at its max temp.
I cannot understand how this unit got out of your door with your supposedly improved test lab and processes. This repair is a clear and utter miss and, from looking over the boards, I’m not the only one getting RMA’d GH’s back with disappointing performance. I’m speechless that after all of the delay you put your customer base through for your re-engineering, you still put out a defective product. At this point, Hopper has very little reserve of goodwill among its customer base and even less trust and confidence. With your long history of reliability and testability shortfalls and extraordinary delays, IMO Hopper cannot afford to be sending back GH’s that are not adequately repaired.
I would like to return my GH and have it fixed correctly this time.
I paid to send it to you last time. I think that since this lack of performance is a result of Hopper’s inadequate repair, that Hopper should send me a pre-paid shipping label.
Also, since this is a return of a recently shipped RMA, I do not think I should go back to the end of your RMA queue and have to wait another few months to get it back.
Please reply and let me know what Hopper’s position is on the above and how we should proceed from there.
Vapelife13
Cloud chaser
I have thrown away 2 Grasshoppers and 8 batteries about 1 year ago. I loved the Hopper when it worked, it was the best portable i owned, but as i had much more then 10 RMA in about 10 month, that was the only way to serve my nerves. When i now look to this thread, i am very happy that i don't have Hoppers anymore!
btka
Well-Known Member
thrown away?
Baron23
Well-Known Member
Oh, by the by.....I may have overstated my bona fides just a bit? Especially the "respected member" part! hahaThis is what I just sent to Hopper about my inadequately repaired GH that runs cold. I'm getting kind of sick of all of the excuses and caveats. These guys are just fucking up, and I don't care how nice and sincere their neighbor thinks they are. This is business and business is about execution.
Dear Hopper Labs CS – I recently received my GH back from a long and languishing RMA process a few days ago and I can hardly express my disappointment in quality of the repair and with Hopper Labs.
This is GH serial number GT001671, and RMA reference number 54514675.
Please understand, I moderate one popular vape forum, curate a sub-forum on another, and am a respected and active member on a third one. Further, I have almost a dozen vapes of all sorts. My point is that I know vapes and I know what should be the expected performance. I also know how to properly dry, prepare, and load my herb and I used the exact same herb that I have very successfully used in my GH before it failed and which I use in all sorts of other vapes. What I’m trying to say here is that lack of knowledge or a bad payload is not the issue here.
Previous to its failure, I would run my GH at slightly over 4 on the temp dial. I could even go down to mid-3’s and get decent vapor but I used it mostly with water and 4-4.2 gave me thick vapor and very nice ABV. Also, this temp setting still gave me head room in case I wanted to push a load very hard by increasing the temp to 5 on the dial. My AVB came out nice and evenly dark brown (not charred, just nice even brown) and the loads were fully extracted as demonstrated by putting the AVB into a desktop like the EVO and finding there was nothing useful there.
NOW, however, with my repaired GH that supposedly came out of your retooled production and test line with your new parts runs VERY cool. Unacceptably cool. I have to turn the temps all the way to 5, anything less and I get absolutely nothing. However, even on temp 5 the performance is substandard and not at all acceptable in a GH or any other vape. What I get with my repaired GH is nothing at all on the first draw (prior to failure I would milk on first draw), slight wisp on second draw, middling vapor on the third draw (meh), and nothing thereafter. And this is with long draws through a water tool which gives the best opportunity for thick vapor.
The resulting AVB was still very green…alarmingly green. I have attached a picture of it but it’s not a good color representation. Between the camera, compression, and monitor display differences the picture looks a lot darker than in actuality. In person, it’s very green. But, I am sending it to you in the spirit of full and honest communication.
Putting that AVB into an EVO resulted in a huge thick draw of visible vapor. As you know, the average load for a GH is about .1 - .12 g and my repaired GH left at least half of the goodness still in the AVB while pushing the unit at its max temp.
I cannot understand how this unit got out of your door with your supposedly improved test lab and processes. This repair is a clear and utter miss and, from looking over the boards, I’m not the only one getting RMA’d GH’s back with disappointing performance. I’m speechless that after all of the delay you put your customer base through for your re-engineering, you still put out a defective product. At this point, Hopper has very little reserve of goodwill among its customer base and even less trust and confidence. With your long history of reliability and testability shortfalls and extraordinary delays, IMO Hopper cannot afford to be sending back GH’s that are not adequately repaired.
I would like to return my GH and have it fixed correctly this time.
I paid to send it to you last time. I think that since this lack of performance is a result of Hopper’s inadequate repair, that Hopper should send me a pre-paid shipping label.
Also, since this is a return of a recently shipped RMA, I do not think I should go back to the end of your RMA queue and have to wait another few months to get it back.
Please reply and let me know what Hopper’s position is on the above and how we should proceed from there.
dodgy_b
Well-Known Member
Yeah I don't think I am either...
newVaper420
Vapor Enthusiast
I’m glad you sent this. I would definitely like to know the response.
Cheesequake
Free Men Don't Ask
Hopefully he'll let us know when (if) they reply in a month.
Baron23
Well-Known Member
newVaper420
Vapor Enthusiast
Hshaha.
Just curious if you used their ticketing system or the email address?
Vapelife13
Cloud chaser
yes in the rubbish, where it belongs to... ;-P
