OF
Well-Known Member
The customer but they do offer a reduced cost shipping. This in the RMA correspondence:
*It is 100% your responsibility to get the device to us. If it gets lost in the mail or there are other shipping problems there is nothing we will be able to do. Save your tracking number. Domestic (USA Only) Customers can purchase return postage for $5.00. Reply to this message and ask for that service.
I choose to ship both back in the same box and use FedEx ground...they never seem to lose my packages and USPS does on a regular basis, it seems.
Thanks for the details. You pay to ship back is common even usual I think. But your having to pay return back to you is really lame if you ask me......even if you don't. Just who's fault is it???? When I've had a say I backed a 'we pay both ways the second time policy' (an easy sale if you have a reasonable boss). One place we'd cut a check to return with the repaired unit, another we'd issues the Dealer credit, a third place where we made 12 Volt fluorescent lamps for RVs (including all Fleetwood 'coaches') repairs were marked with a R in one corner, the next time back, when we saw the mark, they got a form letter of apology and a new replacement lamp. RV guys flock together and love to swap 'coach stories'. All service lamps went out in two days (burn in overnight, followed by QC at 2 of the 5 stations like a new lamp). First priority. RV guys would come by (perhaps an excuse) on our invitation to our Southern California factory for a tour and service. We'd keep a box of Warm White bulbs (women love the color for makeup and such), we'd give them their choice.
Word would spread, retired couples visiting was at least a once a week happening.
Small shop, 36 at the time, 33 women on two lines. We did 1500 lights a day, that's 3000 'bulbs', Sylvania's largest customer for their 15 Watt tubes. They were the largest maker of such lamps at the time. Amazing lesson on what volume means to the treatment Salesmen give you. Every time you turned around Sylvania or Texas Instruments (transistors) guys (often in pairs) would want to take you to lunch........ Contracts for half a million parts at a crack really interest them, somehow. I guess the boss liked it and was happy to 'spring for lunch'?
Good customer relations are Gold, worth a major effort IMO.
Too bad HL seems to be coming up a bit short. Sounds like recovery might be at hand? Let us pray.......
Regards to all.
OF