Discontinued The Grasshopper

[elykpeace]

I have a @Grinders for Life brilliant cut grinder fine and med plate. I have left the fine on for a while now and find it works well with the pax3 and GH ...


Spent this morning with the gh much like any other morning. Still amazes me how well it works and I'm happy it isn't having issues. Around 7 months of heavy use and it doesn't even flicker until the batteries get low. Just hope my luck doesn't run out.

 

[Baron23]

Which again begs the point, why are they here?

Because we are members of this board and don't need anybody else permission to post here....just maybe?

Anyways, I don't really care for all the negative responses since they are just an angry minority.

Yeah, well I don't care for anybody calling people who have been through a CS nightmare with HL being called an angry minority just because it hasn't yet happened to them.

And, I believe that nobody really gives a flying fuck what either of us like and don't like. Which is perfectly fine with me.

 

[mario]

Pretty sure I had already said that I had been through a round of horrible Hoppers already and had to deal with the terrible RMA process. But that doesn't make me hateful and spiteful. Spewing all that kind of stuff doesn't do any good, it just makes the thread go round and round with more people getting angrier and angrier and more and more hateful. If it makes you feel better, then awesome, but I don't think it helps the situation at all. This is supposed to be a thread discussing the vape itself, not how angry people are. I feel like there should be a separate thread for everyone who just wants to be hateful.

Moral of the story is, you're wrong. I went through the RMA stuff too, and I didn't come out the other side hateful and spiteful. The people that are still holding on to all that hate and vitriol, are a minority. Otherwise Hopper Labs wouldn't be in business.

 

[MikeG7265]

Sorry dude but you can't always have it your way. And as you, I will continue to speak my mind whether it's positive or negative. Sorry you don't like it but that's life.

forum


NOUN

• 1A meeting or medium where ideas and views on a particular issue can be exchanged

And maybe when more people get working Hoppers back the mood and atmosphere in here may change for the better, but you can't force it. I mean seriously if you don't think we should be here, where do you think we should be?? Personally I'm glad you're having a better experience and can't wait until I can have the same experience, but it doesn't change the fact that that day isn't here yet.

 

[mario]

I'm not saying not to share the experiences. But it is necessary to go above and beyond to call them names and accuse them of things? I'm not trying to have it my way, I'm just trying to offer some ideas on how to maybe make everyone feel better and not just be so angry. I'm just trying to encourage positivity rather than all the negativity that just perpetuates more negativity. If you had a bad experience, then sure, share it. But calling them names and slandering the company just makes the entire situation worse. And it also makes people such as myself not really wanting to share the positive experiences if it is only going to be met with "oh you got lucky, fuck HL" or "just wait it will break". So there is no room for the tone to change and I don't think it will. Based on the responses to what I've been trying to encourage, I don't see the tone changing. And that's fine, it's just not something I want to participate in.

If you think I'm just trying to have my way, I'm sorry you see it that way. But that is of course seeing the situation from a negative point of view. I'm assuming positive intent since you are upset at the situation, but there is no need to be condescending towards someone offering a different point of view. Which goes back to what I mean, people who have good experiences and want to share those thoughts, are attacked and talked down to until they leave. (I imagine that in the next few posts people will be telling me to leave as well.)

I mean seriously if you don't think we should be here, where do you think we should be??

As I said, I think there should be a thread for RMA related issues. Wait times, discussions, hardware updates etc. And there should be a separate thread to discuss the vape itself, mods, accessories, tips and tricks, etc. There isn't room for both in the same thread is all I'm saying.

Regardless, just some thoughts. Enjoy as you will, if posting the angry stuff in this thread makes everyone feel better, then far be it from me to step on that. I was just offering some suggestions on trying to make the situation more bearable.

 

[Baron23]

This is supposed to be a thread discussing the vape itself, not how angry people are.

Well, I don't agree with that either...this is a thread to discuss GH....the device, the company, the CS, our experiences with it, the hacks we have found to keep them running, how we use them, etc, etc, etc.

Now, with that said, I personally regret when I use vulgarity and vent my spleen on the board...it happens when emotions get the better of me...as it does with many people...but I do regret it.

But, I also realize that they have been shipping GH since 2015 and the same frakin device problems have come up year after year despite assurance of change after assurance of change.

Have you seen the GH tips and tricks resource for how to try to keep your Hopper running. For heaven't sake, people have done everything but sacrifice a virgin to the gods to try to interpret the wide variety of failure symptoms and keep them running (probably because virgins for sacrifice are a bit hard to come by these days! haha)

Add to that the same refusal to engage in direct communication with their customer community coupled with truly historically awful CS.

Maybe they have it right now....but we have also heard this story before so for me, personally, I find a very skeptical, show me first, attitude to be appropriate.

It would appear that we aren't going to agree about whether both positive and negative views are proper for an FC thread so....go in peace, brother.

 

[Shrike]

...and here I still sit waiting for my Ti Case for a Hopper I no longer own, since Dec. 2013

What a fucking TOOL...

 

[MoltenTiger]

If you bought the case and now don’t want it, you could get a refund. I think it’s amazing it has yet to be delivered, but at least for many it’s better than dealing with a chunk of metal never needed.
It’s one accessory I never cared too much for, but the latest redesign fits the PFE so at least there’s added utility to the wait. I might get one now, knowing that. I could add it to my charger order, really looking forward to receiving that. These guys don’t have a rapid turn around, but that’s not why I’m a customer. Imagine if that was the case.

Problems have evolved since 2015, the device itself is quite different since those times. Much has changed beyond the appearance. The unit I gravitate to, my plain Ti, is a 2015 unit. Hits amazingly in its current mixed and matched state. Like a dream.

Such a ridiculous device, the ensue of mania induced by it is amusing at best, a little tragic at worst.
The worst aspect of owning a hopper is facing the day without a working unit, knowing that every other way to use cannabis is less enjoyable. Or is that just me? It really seems like many are facing that with some dread or discomfort. With a bit more effort, cannabis still works with other methods, it’s not that hard to put up with, but it can be annoying to be so archaic.

I commend those who don’t just buy another unit. I was tempted to get a 420 kit myself, having three units already, and several other vapes, should have deterred me, but largely it was the very expensive international postage that lead me to just get the bubbler off DHgate.

I don’t think there’s anything better than having a hopper in harvest season. It’s a tool I can’t go without.

 

[Choices]

I get people being upset if they were early adopters and were quickly in RMA hell. But the rest of us pretty much knew what we were getting into. I have been fortunate that mine hasn’t developed any issues, but I knew from the moment I bought it I would never own it without a reliable back up as well. So if/when it fails, I’ll pack it up and send it off, hope for the best, and use something else. If you can only afford one vape, this isn’t the one to get if you are worried about reliability. Ferraris are normally not daily drivers but man they are fun to drive! The GH is a lot like that..

 

[CarolKing]

I checked to see when this thread started - around 4 years ago. Many of us have been reading about the GH since way before that. The bad CS and a faulty product has been going on a long time. I think many of us have advanced on to better things.
I wish everyone good luck and only wish well for the company. Not sure how they have hung on this long?

There have been many promises unkept with hollow results. I haven’t kept up on this company for the past few months.

 

[TheBandit]

I just want to sing a quick song because my Hopper rides again. It took too long, but it's back. And my goodness, I have missed it. I love my Hopper, which is why I was so pissed off about it not working. I imagine that combination of awesomeness and unreliability has been a source of much frustration and anger for everyone involved -- users and Hopper Labs as well.

So in the spirit of not being a total dick about everything, I just wanted to salute HL for their vision, if not their execution. When it works, it's my favorite thing ever. When it works.

And mine's back and working, so cheers.

I hope it lasts.

 

[Shrike]

@MoltenTiger

Unfortunately, I was one of the purchasers from their Indiegogo campaign (2013) and hence not eligible for a refund if the item has not been delivered yet...Believe me, I asked them for a refund.

Guess they can take the rest of the century if they want, and I'd still have no legal recourse for a refund. Just seems hinkey that they've already been in business for almost nine years, yet are still under no obligation to finish fulfilling orders for simple items like a case. I'm sure all that extra money they initially got for accessories went to keep them treading water.

Legally, they have the path they want...ethically, we all get to make our own judgements.

 

[TheBandit]

Well that's a different song altogether. A horse of a different color. Kinda sounds like sort of thing I was pissed off about in the first place.

I wish someone competent would buy them out and make good on their promises. Because it could work, if they could manage to make a working product and sell it to consumers in a way that isn't terrible.

Whatever.

Caveat emptor.

Sing your own song.

Modnote: Back to back posts merged

Speaking of incompetence, I just noticed that the control dial on my Hopper now only goes from 1 to 3, not 1-5. So the top end of the temp range doesn't work on my newly repaired unit. I'd start singing about it, but I have a very bad taste in my mouth.


I know it is very bad form to post back-to-back, but to my mind this merited a new post rather than an addendum to the last one. If I was wrong about that, my sincere apologies in advance. But it's shocking how quickly and starkly one's opinions can change with new information. Apologies again for the back to back, but it makes more sense to me than trying to lump it with the previous post using an "Edit:". Moderators please feel free to moderate.

 

[Baron23]

Well that's a different song altogether. A horse of a different color. Kinda sounds like sort of thing I was pissed off about in the first place.

I wish someone competent would buy them out and make good on their promises. Because it could work, if they could manage to make a working product and sell it to consumers in a way that isn't terrible.

Whatever.

Caveat emptor.

Sing your own song.

Modnote: Back to back posts merged

Speaking of incompetence, I just noticed that the control dial on my Hopper now only goes from 1 to 3, not 1-5. So the top end of the temp range doesn't work on my newly repaired unit. I'd start singing about it, but I have a very bad taste in my mouth.


I know it is very bad form to post back-to-back, but to my mind this merited a new post rather than an addendum to the last one. If I was wrong about that, my sincere apologies in advance. But it's shocking how quickly and starkly one's opinions can change with new information. Apologies again for the back to back, but it makes more sense to me than trying to lump it with the previous post using an "Edit:". Moderators please feel free to moderate.

Have you contacted their CS about the limited range on the back end. And is it the same back end (serial number is the same, etc?). Can you tell?

 

[jhanson]

My two GH shipped back to Hopper on Thurs. I will endeavor to try to forget about them altogether as I expect it to be at least a few months, if not longer, before I see them again.

yes my GH was sent back today too along with my spare front end. not long back from a previous "fix" either. And the third time it's been sent back. Most disappointing really. The real shame is that when they do work they are such good vapes. I kind of wish they'd made them a little bigger though so they could take a bigger battery. dread to think how long it will be before it's back with me and if it will actually work when it does return. still I have bought a dynavap to keep me going and a sapphire as back up until it does return.

 

[TheBandit]

Have you contacted their CS about the limited range on the back end. And is it the same back end (serial number is the same, etc?). Can you tell?

Now that you mention it, this isn't my Hopper. I checked the serial against my warranty, and it turns out that this is someone else's. Jesus Christ, how much worse can they get? They not only sent me someone else's unit but someone else's faulty unit.

I don't know that I'll be contacting Hopper Labs ever again. They can eat a bag of something bad.

I guess the good news is that the "3" setting that is my maximum on this hopper is just about exactly where I'd want to set it. My old Hopper was powerful enough to combust sometimes with dry flower when cranked up. No risk of that here. But at least it hits well... for now. I missed the size of the Hopper's chamber as well as its performance. I love my nonavongs, but the Hopper is better when it's not a freaking doorstop locked away in a vault in Colorado for 14 months. Where my Hopper apparently remains...

 

[vapviking]

Now that you mention it, this isn't my Hopper. I checked the serial against my warranty, and it turns out that this is someone else's. Jesus Christ, how much worse can they get? They not only sent me someone else's unit but someone else's faulty unit.

I don't know that I'll be contacting Hopper Labs ever again. They can eat a bag of something bad.

I guess the good news is that the "3" setting that is my maximum on this hopper is just about exactly where I'd want to set it. My old Hopper was powerful enough to combust sometimes with dry flower when cranked up. No risk of that here. But at least it hits well... for now. I missed the size of the Hopper's chamber as well as its performance. I love my nonavongs, but the Hopper is better when it's not a freaking doorstop locked away in a vault in Colorado for 14 months. Where my Hopper apparently remains...

If HL replaces the back end, you get a new serial number. This has happened several times to me, and they don't seem to bother updating your registration information. It has made this very confusing, as I have multiple hoppers and many rma's.
I keep a separate spreadsheet to track the genealogy of each ourchase, since the one HLshows me is not accurate.

 

[Baron23]

Now that you mention it, this isn't my Hopper. I checked the serial against my warranty, and it turns out that this is someone else's. Jesus Christ, how much worse can they get? They not only sent me someone else's unit but someone else's faulty unit.

I don't know that I'll be contacting Hopper Labs ever again. They can eat a bag of something bad.

I guess the good news is that the "3" setting that is my maximum on this hopper is just about exactly where I'd want to set it. My old Hopper was powerful enough to combust sometimes with dry flower when cranked up. No risk of that here. But at least it hits well... for now. I missed the size of the Hopper's chamber as well as its performance. I love my nonavongs, but the Hopper is better when it's not a freaking doorstop locked away in a vault in Colorado for 14 months. Where my Hopper apparently remains...

If HL replaces the back end, you get a new serial number. This has happened several times to me, and they don't seem to bother updating your registration information. It has made this very confusing, as I have multiple hoppers and many rma's.
I keep a separate spreadsheet to track the genealogy of each ourchase, since the one HLshows me is not accurate.

Yep, sounds like a different back end, hence the different serial number. Some have gotten different bodies with scratches or small dings that their OG body didn't have.

Its just a strange way of doing things that are kind of well established in industry...not sure why Hopper has such a problem with these processes and communications.

 

[TheBandit]

Shipping back a different, differently broken Hopper is a strange way to fulfill a 14 month RMA. But that's about all you can expect from these goons.

 

[Cheesequake]

Repaired grasshopper is working good for now. Lights flicker like the battery is about to die from the first hit though so my hopes aren't super high that it's going to last.


Edit: Just gave me red blinking lights half way through the hit as if the battery was dead on the first hit of a fresh 4.20v battery. Clicked it back on and it worked fine but I definitely wouldn't consider this fully repaired unfortunately.

Edit 2: Cleaned the back threads thoroughly and it seems to be solid now.

 

[Vaporific]

Edit 2: Cleaned the back threads thoroughly and it seems to be solid now.

Blu Tack or other method? I’m ordering Blu Tack soon since backend thread maintenance is a big part of having a working Hopper these days and something I rarely attended to when my Hopper was working (in RMA since September ‘18).

 

[Cheesequake]

Blu Tack or other method? I’m ordering Blu Tack soon since backend thread maintenance is a big part of having a working Hopper these days and something I rarely attended to when my Hopper was working (in RMA since September ‘18).

Just ISO and a paper towel.

 

[jhanson]

what's the current estimated wait time for an RMA? I had an email from them a while back explaining the times but can't find it

edit: just checked their site - says 3-5 MONTHS!!!
can that be right? holy hell

 

[Baron23]

what's the current estimated wait time for an RMA? I had an email from them a while back explaining the times but can't find it

From email on 18 Mar. Since I just sent my two back to them, I don't expect to see either of them until the fall.....which is too stupid for words.

I mean really...does anybody actually think this is defensible after all of these years? I do not.

Warranty Date

Timeframe

Mar-Apr 2018 Servicing Now

May-July 2018 2-4 Months

Aug-Nov 2018 3-5 Months

Dec - Current 4-6 Months

 

[Vaporific]

From email on 18 Mar. Since I just sent my two back to them, I don't expect to see either of them until the fall.....which is too stupid for words.

I mean really...does anybody actually think this is defensible after all of these years? I do not.

Warranty Date

Timeframe

Mar-Apr 2018 Servicing Now

May-July 2018 2-4 Months

Aug-Nov 2018 3-5 Months

Dec - Current 4-6 Months

Welcome to Hopperville, lol. Any milestone or estimate should be taken with a grain of salt...