While I do agree that their ire shouldn't be targeted at you, I don't think people's qualms with this company are unnecessarily nasty given their history. Plus, I don't see anyone having been nasty to you at all. They're just asking questions we're all looking to get the answers too. How would you know what to ask HL about ohterwise?
Check out u/raccoon_pigeon on Reddit. This is the kind of shit that would make the average volunteer say fuck this. Constant attacks and they don’t even own a damned Hopper!
I believe this implies you’re a Hopper Labs reseller. Just want to point this out to folks who may not know you at all or well. I hadn’t been to your site until the other day and noticed several Hopper products there (the IO is currently unavailable in which I’m not surprised).
Your assistance here is greatly appreciated. HL needs a lot of help. The only thing brought to light thus far is you’re here to help, and I’ve yet to discern anything new. Batteries have been warrantied for 2 weeks since the beginning of time; GHB2/3 confusion still remains; many are still waiting on replacement batteries, either for ones they received and told to discard or never received at all. Perhaps you’ll work some magic and get the customer service stuff sorted out and that would be a welcome change and small victory. There are several underlying issues/questions still outstanding from my perspective.I think your involvement is a positive development and I welcome your efforts. I saw on Instagram that you offered to help HL for free and that shows how dedicated you are to helping us out!
Where is the confusion on the GHB3? They do not exist yet. That has been stated many times.I believe this implies you’re a Hopper Labs reseller. Just want to point this out to folks who may not know you at all or well. I hadn’t been to your site until the other day and noticed several Hopper products there (the IO is currently unavailable in which I’m not surprised).
Your assistance here is greatly appreciated. HL needs a lot of help. The only thing brought to light thus far is you’re here to help, and I’ve yet to discern anything new. Batteries have been warrantied for 2 weeks since the beginning of time; GHB2/3 confusion still remains; many are still waiting on replacement batteries, either for ones they received and told to discard or never received at all. Perhaps you’ll work some magic and get the customer service stuff sorted out and that would be a welcome change and small victory. There are several underlying issues/questions still outstanding from my perspective.
Could you please send me a message with all your issues/questions? I have been providing clarification and updates as I am able.I believe this implies you’re a Hopper Labs reseller. Just want to point this out to folks who may not know you at all or well. I hadn’t been to your site until the other day and noticed several Hopper products there (the IO is currently unavailable in which I’m not surprised).
Your assistance here is greatly appreciated. HL needs a lot of help. The only thing brought to light thus far is you’re here to help, and I’ve yet to discern anything new. Batteries have been warrantied for 2 weeks since the beginning of time; GHB2/3 confusion still remains; many are still waiting on replacement batteries, either for ones they received and told to discard or never received at all. Perhaps you’ll work some magic and get the customer service stuff sorted out and that would be a welcome change and small victory. There are several underlying issues/questions still outstanding from my perspective.
I don't use reddit much. I was primarily responding to members here. But that sounds pretty awful.
Someone other than me recently mentioned in the IO thread they saw “GHB3” on Hopper’s site when in fact - and you’re correct - they don’t yet exist.
I privately sent you direct email yesterday about my 17+ months long wait for... batteries. Thanks.
You have a potential financial incentive tied to HL is what I’m getting at. Assuming their inventory improves, you can indeed sell more vapes and also assist with general customer service issues. Not sure everyone is aware of your overall business arrangement with HL. It behooves you to want to help, that’s all. Heck, you got some cool stuff on your site which I visited for the first time the other day though I’ve heard your name for a while but never checked out your site. I’m not raising a stink here at all, just any folks to be aware of the ‘arrangement’. Any and all help is appreciated since HL has gone incommunicado for many weeks.
I just reviewed. Your case is logged and awaiting feedback.Someone other than me recently mentioned in the IO thread they saw “GHB3” on Hopper’s site when in fact - and you’re correct - they don’t yet exist.
Again, I’m appreciative of his and anyone’s help however confusion still abounds, patienc e with HL already worn thin by many, and I’m not sure anything new has come to light that has been stated. That’s all. HL has an extra arm in VGoodiez, great, but there’s still a long ways to go.
I privately sent you direct email yesterday about my 17+ months long wait for... batteries. Thanks.
Indeed and thanks again. If you can plug a few holes and prevent the ship from sinking you’ve done good. They haven’t had people resources, let alone financial, in a while. You’re a saint for taking this on, and I hope it stays positive. Their record keeping and inventory tracking is/was a travesty - and they obviously have information about customers stored on a computer or server somewhere.
plenty of crazy people out there who come out of the woodwork only to smear their sad bullshit on everyone's days.
Indeed he’s a nice guy however he doesn’t have access to HL’s system so asking him to check on an order, like I did and that I’m owed 5 replacement batteries contrary to what Trevor quickly and incorrectly surmised about my account, didn’t help. Heck, I was nice to HL too in throwing them some money to test the cart functionality on the new IO site after volunteering to proofread it too and PM them with many changes.
Indeed he’s a nice guy however he doesn’t have access to HL’s system so asking him to check on an order, like I did and that I’m owed 5 replacement batteries contrary to what Trevor quickly and incorrectly surmised about my account, didn’t help. Heck, I was nice to HL too in throwing them some money to test the cart functionality on the new IO site after volunteering to proofread it too and PM them with many changes.
In fact if you have questions about an outstanding order OR repair of yours, you might as well contact HL directly and cut out the middle man needing to make an inquiry to HL. Sure he can be a vocal mouthpiece for HL herein but that’s about as much as I discern all he can do at this point and advocate for us. We can use that sure but we all want what’s due to us and which we’ve paid for (or what HL has promised with lifetime warranties in repairs).
I hate to be negative early in this development but it’s really just more of the same and an extension of HL’s old ways. Really. Trevor somehow opined something of mine shipped - yeah, 2 out of 5 batts I ordered in April ‘19 and were shipped in Oct ‘19 and were summarily followed by anemail from HL stating their records indicated that I received bad batts and should discard them. And I provided all the ‘evidence’ and emails to this effect - and the fact on the whole that HL owes me 5 replacement batts (does anyone disagree? Apparently HL does or neglected to understand my simple situation) - so I was put on some list, #30 in queue, to speak with the Wizard of HL hiding behind the curtain.
So that’s been my recent attempt to contact HL about my stuff. Ideal? Far from it and frankly more of the same. Sorry to drag the morning down but if you want answers about anything outstanding at HL - good, bad or indifferent - you might as well directly email them since there’s no access to the system. I looked at my account for the first time in a long time and offered up everything one needs to know but it doesn’t matter. Nor was I rude. Prickly perhaps but this shouldn’t be rocket science yet without the proper tool, i.e. access to their system, I’m not sure what this will accomplish on a personal level. Nice guy? Sure, great site he has too! But it’s more of the same in my eyes - SSDD (same shit different day). And it may be even more confusing if a simple outstanding order like 5 batteries can’t be confirmed and validated.
Are you looking at both the older site and the new site? I don't believe there are any OG hoppers available for sale directly from Hopper Labs. I asked Trevor about a few items I would like to see added to the site in order to clear up confusion. He indicated their web developer is out but he will get them updated. I will ask him about this as well.
All reasons I never do reddit.
I just put a ss and a ti og's in a cart on the old site, and began the checkout process, then backed out of the process.
Yes it is something that definitely requires correction. I will alert them and thanks for pointing it out.
The current batteries being sold are GHB3. They are mislabeled GHB2.So are you saying GHB3s don’t exist yet and are still in production? That’s interesting because it conflicts with what Hopper Labs says:
I’m not concerned about GHB2 vs GHB3 but I am concerned about willful deception. Why tell us these new batteries are GHB3s if those are still In production? Most people don’t care and the ones that do care will not like being lied to. I would be happy with GHB2s for the rest of the life of my Grasshopper and Hopper io. All I want is honest answers and transparency.
I could be reading this wrong, but I took this to mean that the new GHB3 would be a higher spec unit that would out-perform the GHB2. I thought this mainly because a few weeks later, this was posted:
If I'm not mistaken, this was in reference to the new batch of batteries everyone has been waiting on.
Ooooooh! Oh, no, I went to the old site. But I getcha, I'm guessing the old site is a legacy site now... Thanks for lettin me know. Yeah, they should definitely put up a banner, or maybe redirect the old URL to the new site.
Or all of those things! Lol.
