I LOVE the IO. But when I hear of these business practices.
Did this specific strategy "work for you" in some other circumstance, or did it yield some result with Hopper Labs?
You can also probably speculate that there are or soon will be more TMs in the wild than GHs. He doesnt ask extra money for warranty transfers upon sale and also does not give people hassle about repairing/replacing devices .
The Tinymight (TM) has a ways to go before it’s more prolific and numerous in the wild. Case in point: many Hopper vets herein have multiple units while only a handful or two of folks have multiple TMs. But yes, the TM has had few initial issues (not a single one for mine).
While I don't wish to get into comparisons with any individual startups, I can at least explain what I was getting at.
I would guess the only reason MOST people have multiple hoppers is because they're worried one or two or three will break and they want a backup. I probably wouldn't own more than one if I thought they were reliable.
No I do not nor am I privy to any sales data. I could venture a guess but it’s speculation. I don’t disagree that Tinymight could one day surpass Hopper, or io or both - and I’m guessing TM has a ways to go. Your example of folks buying extra units to fill in for repaired ones bolsters my opinion. But HL has been around for 5-6 years and TM started rolling off the assembly line late last year so TM has catching up to do.
Did you also do diligence to the backend: ISO, De-omit for the contacts and/or Blu-Tac? Heck, some of these suggestions I might’ve gleaned from you and other Hopper vets over the years. My lone Hopper’s backend has been getting hotter as of late even after trying all those methods and new batteries I received a few weeks ago (marginally better than the older ones I have in rotation). A fresh battery isn’t so much the issue as when it starts to lose juice then the backend gets hot (or several successive quick draws - and I never use my Hopper above 3.5 which is too hot for me natively). Good luck!
A fresh/new battery is not the issue for me either; either way as battery charge goes down, back end heat goes up.Did you also do diligence to the backend: ISO, De-omit for the contacts and/or Blu-Tac? Heck, some of these suggestions I might’ve gleaned from you and other Hopper vets over the years. My lone Hopper’s backend has been getting hotter as of late even after trying all those methods and new batteries I received a few weeks ago (marginally better than the older ones I have in rotation). A fresh battery isn’t so much the issue as when it starts to lose juice then the backend gets hot (or several successive quick draws - and I never use my Hopper above 3.5 which is too hot for me natively). Good luck!
Thanks for the article! Never saw that. My guess was around 50-60k but could be off and lower than the actual figure. Cool to have some substantive benchmark even a few years old.
Consider yourself lucky. My single RMA event took a year, others have waited months and others even longer than me. You and others like your wait time are the exception, not the norm from what I’ve read herein for 4-5 years. And many have had the same unit go back and forth to HL since they didn’t fix the issue the first time (or another sad story occurred with their repaired unit). I have not read every single page of this thread but a majority prior to ordering my lone pre order Ti. I do hope HL persists and rises from the ashes as it were. We all know when the Hopper works well, it works well - and there is little out there to compare it with. Indeed, quality is job one and one of the things not done well at the beginning (it appears to have improved). Trying to stay positive with HL, that’s all I can muster at this point (the CS has been horrible for me - just saying).
Other companies have to use suppliers too but they somehow manage to not have the same problems HL has. Seems like they've had NOTHING but problems since launching the first Hopper and I don't think the blame lies with anyone but them. Use better suppliers, make sure they're doing what they say they will. All part of business. Sure you could say it's due to lack of experience and they're still learning, but if that's the case they could've (and should've) paid someone to handle that for them who actually has an idea of what they're doing as well as what and who to avoid. Not to mention the fact that they're not even a new business anymore. They've been operating in some capacity since 2013.
I’m sorry but that’s not true. Look back through the thread. It wasn’t until the end of 2017 and the heater fiasco that RMAs started to take longer than three days. I am simply lucky I haven’t had to have an RMA since then except for a backend which fell apart and they immediately sent me a new one.
Thanks for the article! Never saw that. My guess was around 50-60k but could be off and lower than the actual figure. Cool to have some substantive benchmark even a few years old.
I have the original mag charger for my pre order Ti and have only recently started using it in my car. I do think the magnet needs to be in place before the USB end is plugged in, otherwise no lights at all indicating it’s charging. I’ll keep an eye on this.
If that was their only problem I'd give them a break. People paid for a stainless steel case with no electronics like 5 years ago and still haven't received it. There's seriously no excuse. All they have is excuses and it's never their fault no matter what. I honestly don't trust a single word they say at this point. I love the hopper as much or more than anyone but excusing them for HORRIBLE business practices isn't helping anyone. If they can't provide warranty service in less than a year they should stop selling new products and work on that until they're caught up. Or just stop pretending to have a lifetime warranty.