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Update: A small batch of ~1000 batteries has finally arrived and we are currently testing them. We should have SS and Ti io ready to ship very shortly. More batteries will ship from the factory this month. Color units are waiting on the anodizing facility to finish. Due to the virus, they don't...

Quick update: Batteries shipped from the factory to us 2 weeks ago but we are still awaiting their arrival. They are somewhere in transit to the USA. What we have learned from our contacts is that shipments out of China that are not PPE are suck in a huge backlog. The fact the batteries are...

Those who want to get their Hopper io shipped out now without a battery see below. If you requested an "early shipping unit" via PM you must also now do this: 1. You must have a completed order for a hopper io Stainless Steel or Titanium. Order one as normal now if you want to do this but don't...

Probably, I'll keep you posted. Don't blow up my PM box quite yet haha

Quick Update: Sorry I have been swamped with a ton of stuff this last week. A small batch of batteries is complete and is being set to us. Shipping has been difficult because none of the flights out of CN/HK want to accept anything but medical goods right now (a good thing). We are in line to...

Well said, using the higher temps and vaping the material faster is going to yield more efficient "number of chambers" results.

First thing is to make sure the battery is charged. If the battery is low especially the ones we shipped if you click the button it might not startup. Pm me with more info. Thanks for the help!

We will have it on there soon, but working on just getting the io out first.

We are still working. We remain on track and are awaiting batteries to start wider shipping. Battery life will certainly be shorter as these batteries are from a batch years old. We gave everyone a warning about this. We did test the batteries to pick the best of the batch.

Shipping to a lucky few of you this week.

That is all.

Pm me. Everyone should have received an email now.

This whole exchange should be moved to the Grasshopper thread. We have had a number of different staff members over the years work with wholesalers in the EU to help customers but it has always been the customer's responsibility to have an open warranty request with us. The store is welcome to...

Color units will not ship until May as it says when adding to cart and at checkout.

Probably not, but if you make an order in that fashion we will send the batteries at a later date without charging you shipping again. This is still in progress. We are playing it safe here. I am not going to disclose info on this at this time. Check Instagram...

Sorry if I was not clear. No color units at this time. @zeus420 Please PM me about your warranty. We do not do warranty through distributors so it is very likely they do not have any info for you.

io will get batteries and then replacements and then new orders. As @vapviking said we have promised io and should ship as it is ready. This will bring in the necessary revenue for continued operations, especially now during this time. Those who are waiting on replacements can still get 1...

I'll post a video of new testing equipment soon!

Please PM me if this is the case and we will get it straightened out. We have always issued refunds for unshipped items at any time. I see already Tolamang has. There is currently not a shipping delay for Hopper io and there likely will not be one unless the government tells us we cannot go to...

Sorry about that. I am not sure why you would be on the list more than once. The system is only supposed to be going through emailing each person one time. Please PM your email. You have the opposite problem it appears. PM or email support! Thanks.