Discontinued The Grasshopper

[Baron23]

when I sent my hopper in last year it took a month of back and forth before they established they lost my unit.

Wow....Hopper Labs...I couldn't make this stuff up if I tried...sigh

n conclusion V5 or V6 or whatever it's termed now works no better than the V1 I bought 2 years ago.

Seriously? And I presume that your V1/2 was NOT working well...so the new one is not working well either?

Its so frakin hard to determine if they really have made any progress at all on reliability and consistency of performance.

 

[almost there]

@Baron23 You are absolutely correct, my replacement works no better than the original did when I sent it in all the other times. As a matter of fact the replacement they sent fell apart the moment I unscrewed it to inspect it, the clicker popped right off with the spring and all before I even had a test run. I made an angry IG post with a photo of the clicker and eventually took the post down, all the negative vibes was just not worth it. HL sent me a replacement backend to replace the replacement but the heat is luke warm and the backend gets extremely hot. I don't have the energy to keep hounding them for a proper functioning unit so it's been sitting in a drawer again.

 

[Baron23]

@Baron23 You are absolutely correct, my replacement works no better than the original did when I sent it in all the other times. As a matter of fact the replacement they sent fell apart the moment I unscrewed it to inspect it, the clicker popped right off with the spring and all before I even had a test run. I made an angry IG post with a photo of the clicker and eventually took the post down, all the negative vibes was just not worth it. HL sent me a replacement backend to replace the replacement but the heat is luke warm and the backend gets extremely hot. I don't have the energy to keep hounding them for a proper functioning unit so it's been sitting in a drawer again.

If you don't mind my asking...when did you first get this new GH...the one that popped apart...from HL?

And...I'm so sorry, my friend. What a lousy story.

 

[almost there]

If you don't mind my asking...when did you first get this new GH...the one that popped apart...from HL?

And...I'm so sorry, my friend. What a lousy story.

Thanks for your kind words. The replacement arrived some time in late November I believe around Thanksgiving. Speaking of which, allow me to thank you for lending me some inspiration on dealing with that situation. If I remembered correctly around that time you posted about your fustrations with how your RMA was being handled and you wrote HL a letter that was very nicely articulated. I did my best to follow your example on how to be properly assertive without being aggressive or whinny.

 

[Baron23]

Thanks for your kind words. The replacement arrived some time in late November I believe around Thanksgiving. Speaking of which, allow me to thank you for lending me some inspiration on dealing with that situation. If I remembered correctly around that time you posted about your fustrations with how your RMA was being handled and you wrote HL a letter that was very nicely articulated. I did my best to follow your example on how to be properly assertive without being aggressive or whinny.

So, I’m trying to remember if that was after the move and supposedly restart of production w all of the touted design fixes and testing.

Do you know?

And thank you for the compliment. Glad I was of some help, but tbh I don’t remember exactly what it was I did! Haha. Did I quote my RMA note to them?

I’m 66 and yesterday has become a mystery to me! Haha

 

[Macicman]

Did I mention hopper is dope gun?

 

[elykpeace]

So, I’m trying to remember if that was after the move and supposedly restart of production w all of the touted design fixes and testing.

Do you know?

And thank you for the compliment. Glad I was of some help, but tbh I don’t remember exactly what it was I did! Haha. Did I quote my RMA note to them?

I’m 66 and yesterday has become a mystery to me! Haha

Your always helpful brother

 

[Thebigsmoke]

Did I mention hopper is dope gun?

Is a dope gun something that breaks every few weeks and takes around a year to repair if your lucky? If so then yes it's a dope gun. (And that's from my own experience of 3 ti hoppers in 4 months)

 

[Hjalmark]

Hopper labs is actually a secret government project that makes random numbers and happens to produce vaporizer as a "byproduct"

Its how they make the nuclear codes

 

[Baron23]

Hopper labs is actually a secret government project

A government project? Well, that explains their abysmal performance at least! haha

 

[LAWTHEONE]

Bought a grasshopper for 420 sale. They sent me a used vape. Brand new outside shell but used inside components. They said if I sent it back they would exchange it, and it was a accident.

 

[Baron23]

Bought a grasshopper for 420 sale. They sent me a used vape. Brand new outside shell but used inside components. They said if I sent it back they would exchange it, and it was a accident.

Brother, given their history it’s hard for me to believe them.

I mean, what kind of frakin’ accident would give this result.

I don’t think I know of a company in my 66 years of life that was so competent and consistent at fucking up.

So, are they paying shipping both ways?

 

[LAWTHEONE]

I agree with you totally. If I was the company I would send a brand new one out and wait for the consumer to send me the used one back. But they wanted to make sure they receive it before they ship the new one.
I’m a brand new customer and the vape performance awesome but man did that leave a bad taste in my mouth. I provided pictures so they could clearly see the oven was used and the threads were worn and scratches

 

[Baron23]

I agree with you totally. If I was the company I would send a brand new one out and wait for the consumer to send me the used one back. But they wanted to make sure they receive it before they ship the new one.
I’m a brand new customer and the vape performance awesome but man did that leave a bad taste in my mouth

How can you tell it had used guts?

What wear and tear did you see to tell you that?

Thanks

 

[muunch]

Just curious if anyone ever did a teardown of a GH? I am really curious to see the insides, specifically the heater... I tried doing some basic looking and couldn't find a TON of info.

This was the closest I found:

https://www.reddit.com/r/GrassHoppe...t_do_we_know_about_the_inner_workings_of_the/

 

[LAWTHEONE]

The threads were worn, the chamber had marks in it, and it had scratches all over once I took the mouthpiece off.

How can you tell it had used guts?

What wear and tear did you see to tell you that?

Thanks

 

[vapviking]

I agree with you totally. If I was the company I would send a brand new one out and wait for the consumer to send me the used one back. But they wanted to make sure they receive it before they ship the new one.
I’m a brand new customer and the vape performance awesome but man did that leave a bad taste in my mouth. I provided pictures so they could clearly see the oven was used and the threads were worn and scratches

Of course they should send a replacement right out. There is no reason or point in HL not trusting your story to be true. Why the fuck would you make it up? "Customer is always right" should apply, but this is alternate Hopper-verse.

 

[LAWTHEONE]

Of course they should send a replacement right out. There is no reason or point in HL not trusting your story to be true. Why the fuck would you make it up? "Customer is always right" should apply, but this is alternate Hopper-verse.

I sent clear photos, they saw them and seemed embarrassed by the error, but they still wanted me to ship back and revive and inspect before shipping out a new one.

 

[Vaporific]

I sent clear photos, they saw them and seemed embarrassed by the error, but they still wanted me to ship back and revive and inspect before shipping out a new one.

It’s an embarrassment of riches with them given all the blunders and mis-steps they’ve taken which we’ve seen evidence of first hand. Some of us (myself included), not all anyway. TGIF!

 

[Baron23]

Wow, last post was Friday at noon and its now Sunday about 11 am.

Used to be you couldn't catch up with this thread.

Community just burnt out on the same old stories.....maybe?

 

[vapviking]

Wow, last post was Friday at noon and its now Sunday about 11 am.

Used to be you couldn't catch up with this thread.

Community just burnt out on the same old stories.....maybe?

Not much new to this old saw.

EDIT;
Oh, alright, here's a Hopper tip:
The standard mouthpiece gets too hot for me, plus I've seen the inner parts. Besides the screen, there are 2 funnels, one is some sort of plastic and the other looks kinda like copper. Gunk accumulates between all the parts. The insides do not get thoroughly cleaned by an iso soak.
I use a PFE all the time.

On the PFE I slide a very short piece of silicone tubing. Only about 3/8" long, piece of high temp 7/16" (5/16" inside dia.), right onto, and flush with, the end of the PFE (7/16" is very tight, but short piece is easier to stretch over the end of PFE; I'm sure 1/2" would work fine). It's tight enough to stay on all the time, even during cleaning, which now means holding the PFE with tongs under very hot tap water for about 30 seconds. Done. Super clean, even the threads.
This small condom allows me to draw on Hopper, even at setting 5, it's not bad.

Those HL condoms are beat; too expensive, too bulky and after a short while they get loose. My short ones don't even discolor, they are not actually in the vapor path.

 

[MoltenTiger]

There's so many problems and still currently solid waits for resolution, but otherwise it's a chill time.

I've been enjoying the instant-ready nature of the GH above most features, but it's the whole package of vapour density, ease and experience of the GH that keeps me coming back time and time again.

It's not perfect by any means, but it's very convenient, super tasty, hits with a very nice signature and it fits a niche like no other.
The bubbler has been great too, I like it.

I hope more get their units back faster and have similar enjoyment.
Things are still a bit topsy-turvy but what can ya do?
The GH is not the only vape to enjoy, I recently got this sweet pocket bubbler and it has convinced me to build a conduction coil...

Vapes, bubblers and cannabis. A complicated but good time.

 

[vapviking]

There's so many problems and still currently solid waits for resolution, but otherwise it's a chill time.

I've been enjoying the instant-ready nature of the GH above most features, but it's the whole package of vapour density, ease and experience of the GH that keeps me coming back time and time again.

It's not perfect by any means, but it's very convenient, super tasty, hits with a very nice signature and it fits a niche like no other.
The bubbler has been great too, I like it.

I hope more get their units back faster and have similar enjoyment.
Things are still a bit topsy-turvy but what can ya do?
The GH is not the only vape to enjoy, I recently got this sweet pocket bubbler and it has convinced me to build a conduction coil...

Vapes, bubblers and cannabis. A complicated but good time.

You do keep it interesting!

 

[Cheesequake]

Wow....Hopper Labs...I couldn't make this stuff up if I tried...sigh



Seriously? And I presume that your V1/2 was NOT working well...so the new one is not working well either?

Its so frakin hard to determine if they really have made any progress at all on reliability and consistency of performance.

Not difficult for me to determine at all. They haven't. 2 out of 3 of my current units supposedly have the latest and greatest V5 internals and they're as finicky as ever. The old one is actually working best out of the 3 at the moment. Still getting rapidly flashing lights and sometimes early red dead battery flashing lights LONG before the battery is actually dead on the latest repaired unit.

 

[mario]

I wish there was some rhyme or reason to all this. I have 2 hoppers. The TI one is working amazingly since the day I got it. just. Flawless. (2+ months in now with daily usage)

The SS one was a little cold, not terribly, but enough to bug me a bit. I sent them an email and they said that they would adjust it and send it right back. I sent it in last week and they are shipping it back to me this week...

So again. Very confusing. I have only had good experiences with them, nice email threads with them and great customer service all around. Even last year when I had two other hoppers that didn’t work very well, they worked with me until they did and I didn’t wait months a time to get it back. They were always returned to me in fine condition. They had just started with the v4 at the time, so there were still some problems to work out. I needed cash soon after that and had to sell them, but they worked well when I had them at the end.

I wish there was a way to figure out the process here, since it seems to range wildly between different people.