Cheesequake
Free Men Don't Ask
They claim to have gotten through 97 warranty claims today. I don't believe they actually did but if so that's promising.
Well, USPS is a better indication for clearing RMAs, but that automation is cool to see.They claim to have gotten through 97 warranty claims today. I don't believe they actually did but if so that's promising.
I would believe "received" 97 warranty claims.They claim to have gotten through 97 warranty claims today. I don't believe they actually did but if so that's promising.
I haven't had to lodge one for 450 days!I would believe "received" 97 warranty claims.
Mine has been rock solid since my last RMA maybe 8 to 10 months ago. I just think they are a dishonest shady company and I don't like the way they do business. Some of their marketing is shameful.I haven't had to lodge one for 450 days!
Been hopping almost 270 straight
their marketing is super minimal. They rely on a fool and his money, and as a start up - they've killed it.Mine has been rock solid since my last RMA maybe 8 to 10 months ago. I just think they are a dishonest shady company and I don't like the way they do business. Some of their marketing is shameful.
From this post it sounds like you need to lodge one right now.I haven't had to lodge one for 450 days!
Been hopping almost 270 straight
Haha, fair, and maybe, but the current one is still open whilst the unit is yet to be engraved, it's still working. I'm not too concerned as I already have planned on sending it back within some months, once they've let me know the engraving is online. But it's something that I claimed to expect to be doing as soon as I received it and had the exact experience as every other time pretty well.From this post it sounds like you need to lodge one right now.
I haven't had to lodge one for 450 days!
Been hopping almost 270 straight
Me too. I hope we all get our RMAs back before any potential closure. I shudder to think what will happen if they do go belly up and they’re still sitting on RMAs. I hope it doesn’t get to that point though, not that I’m rooting for them but rather for my RMA’d unit and its return in working order. One can hold their breath only so long...I honestly am surprised they are still in business
my hopper is more then one year at hopperlabs... and the rma status did not change it says hopper arrived...I don't want to get anyone's hopes up but my hopper that I just sent in a couple weeks ago that I was quoted a 3 to 6 month estimate on is now in "final testing" and I was asked to confirm my address before they ship it back. I'm not going to even get my own hopes up until I actually have a tracking number but things may be looking up for ol Hopper Labs.
They probably forgot about you and you need to make some noise. I saw on their IG people saying they placed orders a year ago that they still haven't received and HL told them to contact them as all orders should have shipped.my hopper is more then one year at hopperlabs... and the rma status did not change it says hopper arrived...
They probably forgot about you and you need to make some noise. I saw on their IG people saying they placed orders a year ago that they still haven't received and HL told them to contact them as all orders should have shipped.
Being quiet gets you absolutely nowhere dealing with hopper labs.
I'd shoot them a message asking why people who have been waiting only 3 weeks max are getting this message while you're not.I wrote them on december 29th 2018 and they told me:
"We are doing our best to get this to you as soon as possible. There is a large backlog as we were forced to stop producing critical heating components with our past manufacturer due to production problems leading to failure in the field. Bringing these processes in-house took over 7 months and created a service backlog that we are now working through. This has made the wait much longer than the normal two weeks and we are working as fast as possible to perform these upgrades on backlogged devices. The service and upgrades are free but do take time as we have only in the last two months started to return devices. Our past estimations were too optimistic and we will now be issuing drastically conservative time estimates. For May devices we currently estimate 2-4 months. Again sorry for the long wait."
Done...I'd shoot them a message asking why people who have been waiting only 3 weeks max are getting this message while you're not.
Now you get to wait a couple weeks for a reply...maybe. Good ol Hopper Labs.Done...
No kidding! I'm going to do the same soon. This is BS and they're probably baked all day long they're so inconstent with EVERYTHING. They may be engineers, some of them anyway, but they don't have too many brain cells among them on how to run a business. It's really BS!I'd shoot them a message asking why people who have been waiting only 3 weeks max are getting this message while you're not.
No kidding!Now you get to wait a couple weeks for a reply...maybe. Good ol Hopper Labs.
Huh? Can you post a pic? Did they suddenly make a design change with the replacement parts? Is it still 3 parts - backend, body and frontend - or is there another in your unit? Perplexing with HL as usual. Just no rhyme or reason with them...The chamber can be unscrewed now and the circuit is atta
Huh? Can you post a pic? Did they suddenly make a design change with the replacement parts? Is it still 3 parts - backend, body and frontend - or is there another in your unit? Perplexing with HL as usual. Just no rhyme or reason with them...
https://imgbb.com/i ll try and post an image.. so its the backend, the body, the chamber and the front end.. all can come apart... the chamber can be removed as if the metal part fits in the main body just after the battery....
ps: could someone plz suggest a free image hosting service?
My grasshopper has been in a warranty claim for 6 months. Just got word that it's going to be at least another 4 months. See you guys in 2020...