Aurora
less is more
Yeah waiting 6 months for repair of an rma'd device. Yeah thats bitching. Receiving a product that was in the same condition as I sent it. Yeah their quality control is useless they basically got my device and reshipped it without a looking at it. Thehopperio team has not helped or been communicating in any shape or form.
Please don't listen to me bitch about waiting 6 months for a device to be repaired after it was sent in for repairs.
If that is how your attitude is toward your customers then that's a turn off to even shop at your online store.
Yeah getting to the last of the units pshhh. Last time I communicated with them they just add 120 days. And it followed the same suit with many other customers as well. So there is no light at all.
Rma'd took 2 weeks to get "repaired" they sent me the exact same one in the condition I sent it in. Then when I tell them they say its my battery's fault I tried a fully charged grasshopper battery too. Then when I ask if I could get my grasshopper actually repaired they said it be a 4-6 month waiting time because of covid. I live an hour away too, they can't even just help me a little. No they shill their hopperio for 80$ off And expect me to take the bait.
Last summer my OG stopped working after 42 months of use. Charging time suddenly reduced from about 40 minutes to 5-7 minutes. The LED would turn blue after warm-up for only 0.5 second then flicker red (quickly), producing no heat. Acting weird. Hopper said probably a bad heat sensor. got on the waiting list. Then last January i bought a new charger supplying 2.4 amps and the Grasshopper now heats up again, using it about 15 times in the past six weeks. All problems gone. not sure why the older 1 amp charger still works on everything else but no longer with the OG. Perhaps fast-discharge batts need more amps as they age with use? It works fine now .