vapviking
Old & In the Way
I have feeling you may be in for a pleasant surprise...
Crafty/Crafty+ by Storz & Bickel
- Thread starter Roger D
- Start date
cheeseholidays
Well-Known Member
I think me giving them a tracking number finally got a response lol. My request is still pending but they give me the trade in form and said to send it in.
Vape_Or_Die420
Well-Known Member
Sent my Crafty+ with 80 hrs in due to it resetting every minute to the lowest heat setting. Anyway, it was delivered to them on 7/20/20. They have cancelled the RMA (its all good). I got tracking info today that i have a package coming 8/28/20. So a month and a week turn around, not awful for these times. Hopefully I'm getting a new device.
Make sure you register your device! If you have a problem with your device, always start a RMA. Never email them.... EVER!! Follow this procedure and things should run more smooth.
Their communication is atrocious, as it always has been. They have to fix this! I am inclined to sell the new Crafty+ as soon as it arrives. Im not impressed that over 5 or 6 years i have had to return every battery powered vape i have bought from them. Meanwhile, my used daily volcano classic is chuggin along almost 13 years later.
It breaks my heart but im not sure i will ever buy another vape accept for the volcano classic from them again, unless they get their shit together. And im 13 year long S&B Fanboy ( i mean look at my profile pic)! The lack of customer service has taken its toll.
Make sure you register your device! If you have a problem with your device, always start a RMA. Never email them.... EVER!! Follow this procedure and things should run more smooth.
Their communication is atrocious, as it always has been. They have to fix this! I am inclined to sell the new Crafty+ as soon as it arrives. Im not impressed that over 5 or 6 years i have had to return every battery powered vape i have bought from them. Meanwhile, my used daily volcano classic is chuggin along almost 13 years later.
It breaks my heart but im not sure i will ever buy another vape accept for the volcano classic from them again, unless they get their shit together. And im 13 year long S&B Fanboy ( i mean look at my profile pic)! The lack of customer service has taken its toll.
Jill NYC
Portable Hoarder
I think I could have walked this thing across the country twice in the time FedEx is taking (pushed back delivery to tomorrow).
Sorry for the off topic post, between my Tinymight (which, at this rate will never ship) and this Crafty RMA, my patience is running very, very thin. Just wanted to share my misery with like-minded folks!
Sorry for the off topic post, between my Tinymight (which, at this rate will never ship) and this Crafty RMA, my patience is running very, very thin. Just wanted to share my misery with like-minded folks!
shopdognyc
Well-Known Member
Almost there!
I've had serious issues with FedEx locally to our area. May be issues with them not having drivers. It seems that FedEx Ground is struggling from the enormous volume.
I've had serious issues with FedEx locally to our area. May be issues with them not having drivers. It seems that FedEx Ground is struggling from the enormous volume.
Hey I've had the exact same thing with Fedex!. They are the absolute worst!. I just got a bed and I live on a top floor apartment. They didn't even bring the box in the apartment building, just threw it on the porch, same thing with the platform bed which came on a different day. It's a long porch with stairs. When you first walk up to the building you walk up a small set of stairs to get on the porch. They've left boxes right on the edge of the porch because they didn't even want to walk up 5 steps!
smolderson_bud
Well-Known Member
What is the main difference between Crafty and Crafty+ ?
[I realize this must have been discussed, but I just don't see where yet]
I just bought the Crafty locally two days ago, and now I'm wondering if I made a mistake without realizing it.
[I realize this must have been discussed, but I just don't see where yet]
I just bought the Crafty locally two days ago, and now I'm wondering if I made a mistake without realizing it.
shopdognyc
Well-Known Member
The Crafty vs the Crafty Plus: A Comparison
With the release of the Crafty Plus vaporizer, many of the original Crafty users have been curious whether the new version is better or not. That’s why we found it important to make this comparison, and show you all the features head-to-head, so that you can see which is best for you!
herbalizestore.com
Exerping for you:
Updated battery life
Sessions per battery
Overall heating potential
Temperature Settings
smolderson_bud
Well-Known Member
Thank you! :-)
So...basically, it's definitely worth the difference, and it's just a matter of budget.
In my case.... i bought a non-plus-Crafty three days ago, and then learned about the plus version (which isn't just another option, but fully replaced the Crafty).
I went back to the store (where I've been going, exclusively, for many years, and where I bought my last two vaporizers).
I noticed that they had the plus version on the shelf instead now.
So....basically....i walked in, they had the new and improved plus version on-hand, but handed me the old one instead.
I understand why a company would want to sell off old inventory. However, when the customer has been coming in for years, and has spent hundreds on multiple occasions, dont ya think it might be appropriate to give them the newer version?
I'm not going to be all pissy about it, and I will get over it, but its just disappointing.
justcametomind
Well-Known Member
Probably business is so bad they have to treat known customers like that, in order to survive, another explanation could be that having bought a couple of vaporizers in the last few years doesn’t qualify you as a valuable customer. In both cases I would suggest to ask for an upgrade, if you didn’t already. You could also message S&B and ask if their policy now is to let vendors clean their inventory like that or they want resellers to hand them back non plus Crafties and sell Crafty+ instead.
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vapviking
Old & In the Way
I think you have a valid complaint. There wasn't even a price change (some accessories were left out of the Crafty+ packaging).
Did you ask the retailer, "wtf"?
Imo they should swap for you from their stock, no questions asked.
Or, you take it higher up the chain, as I doubt S&B will allow this to go unanswered.
It's not that you acted stupidly; they deceived you, temporarily.
smolderson_bud
Well-Known Member
Thanks!
I'm so relieved that it's not just me being a crybaby.
Ya. I already checked with the store before bringing it up here. They basically blew me off (no...not that), and tried to make it like the only difference between the old and new version is the + symbol added to the markings on the unit (when i know very well from looking on S&B website that there are two significant improvements in the plus version).
I guess I will contact S&B (keeping in mind both of your thoughts above), and see how that goes.
Thanks again. :-)
I'm so relieved that it's not just me being a crybaby.
Ya. I already checked with the store before bringing it up here. They basically blew me off (no...not that), and tried to make it like the only difference between the old and new version is the + symbol added to the markings on the unit (when i know very well from looking on S&B website that there are two significant improvements in the plus version).
I guess I will contact S&B (keeping in mind both of your thoughts above), and see how that goes.
Thanks again. :-)
This is one of the reasons I like to buy direct from the manufacture when I can. With a 3rd party you don't know how long their stock has been sitting on the shelves. Stay away from retail brick and mortar. You'll hardly ever get a better deal in person than online.
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vapviking
Old & In the Way
I also just recalled that with the + they added a 3rd year to warranty upon registration on the website. I don't know if they are offering that for the OG, which was discontinued from production when they released the +.
shopdognyc
Well-Known Member
I would ask to have it replaced. How much did you pay for the older version?
I wouldn't be too down if you can't. Its still a solid device.
Unrelated to S&B, I had a Pax 2, and went into a random smokeshop to buy one for the girl I was dating. Worker came and asked me $300 for a Pax2. I flipped out at him, knowing I had paid under $200 for mine. The manager or owner came asking me what happened. In the end, got it at the proper price.
Jill NYC
Portable Hoarder
Just wanted to follow up on my Crafty RMA.
They ended up sending me a new Crafty!
I am not really sure how it happened, and I feel a little guilty for not paying for it. On the other hand, if I had paid for it, I would have gotten the Plus, but hey - I am VERY happy to have a working Crafty back in my rotation. And it is still a few steps up from my old one - it is 20% more battery version, which is a newer firmware.
And it turns on, so there is that.
And it heats up much faster than my old one.
And it is very effective. I really did miss it, warts and all.
And in the end S&B came through for me.
I am having issues trying to get it to link up with the app. (I have the app on my iPad and Android phone.)
Initially, after charging it, I was able to connect it to the iOS app and I watched with joy, the 0 hours turn to 1 minute (my old Crafty only measured by the hour) and I turned it off to be used later.
Since then I haven’t been able to connect.
Anyone have any suggestions?
Maybe when I am less lazy, I will try to go to web app.
They ended up sending me a new Crafty!
I am not really sure how it happened, and I feel a little guilty for not paying for it. On the other hand, if I had paid for it, I would have gotten the Plus, but hey - I am VERY happy to have a working Crafty back in my rotation. And it is still a few steps up from my old one - it is 20% more battery version, which is a newer firmware.
And it turns on, so there is that.
And it heats up much faster than my old one.
And it is very effective. I really did miss it, warts and all.
And in the end S&B came through for me.
I am having issues trying to get it to link up with the app. (I have the app on my iPad and Android phone.)
Initially, after charging it, I was able to connect it to the iOS app and I watched with joy, the 0 hours turn to 1 minute (my old Crafty only measured by the hour) and I turned it off to be used later.
Since then I haven’t been able to connect.
Anyone have any suggestions?
Maybe when I am less lazy, I will try to go to web app.
Jill NYC
Portable Hoarder
I downloaded it before they removed it from the App Store.
Oic. Try the Android app I have had a few problems with it but have always gotten it to work.
shopdognyc
Well-Known Member
Without app you can just connect to the web
Jill NYC
Portable Hoarder
I did. I can’t get either to recognize it on either one.
shopdognyc
Well-Known Member
Oh boo
maybe some setting in your browser? Think have to allow something
I’ve had issues in past with cables too
Did you put the new serial number in?.
Jill NYC
Portable Hoarder
I was able to put SN it in the iOS app the initial time and when I try to reconnect it, it remembers the new serial number, it just can’t find it.
On the Android, I type in the sn and it does nothing and doesn’t remember it.
It’s as if the Bluetooth was turned off of the Crafty right after it originally recognized it.