1. What does SSTB mean? See our glossary of acronyms.
    Dismiss Notice

The Grasshopper

Discussion in 'Portable Vaporizers' started by midgetsanchez, Jun 8, 2015.

  1. guyonthecouch

    guyonthecouch Well-Known Member

    Messages:
    186
    Why don't you ask your buddy Randy yourself and report back to us.

    HL will fulfill all rmas and back orders prior to supplying any retailers. Cheers
     
    Last edited: Mar 11, 2018
  2. oneizm

    oneizm Active Member

    Messages:
    18
    This is the type of response that makes me upset. When those people with teslas have issues, tesla holds themselves accountable. They respond to questions. They give reasons for their failures. They maintain a semblance of transparency.

    One of my hoppers has been out of commission since September. At what point does it become unacceptable? They offer a lifetime warranty but what good is that if they just hold my hopper until I die? They've accepted very little accountability for their product, something which people like myself rely on for medical help.

    Saying that we should just accept shitty service because this is their first product isn't an excuse. Furthermore they've had nothing but time to improve their practices and have shown almost no progress. My issue isn't that my hopper broke. My issue is the lack of communication and respect for the value of my money.

    I paid for two devices that are supposed to function. Instead one of my hoppers has spent more time in "warranty" than in my possession and the other isnt far behind. I don't understand how this is acceptable to anyone. I paid for it. They took my money. I currently have absolutely nothing to show for it. If delta3dlabs thinks this is acceptable I'm not sure I want to do business with them either.
     
    Vapor_Eyes, JoeMama, Al.. and 5 others like this.
  3. manujoe

    manujoe Well-Known Member

    Messages:
    75
    Location:
    Ireland
    The entire quote is from delta3d. I didn't add my opinion at the end. I agree with you. I thought it was a strange post by delta3d as I have bought from them and always found them to be totally professional
     
  4. Cheesequake

    Cheesequake Well-Known Member

    Messages:
    457
    I'm not the one making the claim though - you are. I asked for a source, you didn't provide one. It isn't on me to prove your claim one way or the other that PIU is selling outdated hoppers.

    And of course HL will be the ones handling RMAs but that won't stop the customer emails coming in to PIU about their hoppers not working.
     
  5. guyonthecouch

    guyonthecouch Well-Known Member

    Messages:
    186
    Haha really? You're the one who's throwing around assumptions. Not a claim, it's real info straight from the horses mouth.. what would i gain from sharing this with the community? I thought it would be helpful and beneficial by clarifying your misconceptions. Again, if you need confirmation from puffitup email them yourself. I'm quite confident in my sources thank you.
     
    JCat and TheWhisper like this.
  6. Cheesequake

    Cheesequake Well-Known Member

    Messages:
    457
    What am I assuming? And you didn't claim anything? Weird because I seem to remember that being what started this whole back and forth.
    When you present a piece of information like that with no sources someone is going to ask where you heard it from. That isn't unreasonable. Anyone could say anything on the internet and they don't necessarily need an enticing reason to do it. People are really weird.

    Normally when someone is asked for a source about some non-crucial non-NDA-bound information like this, they simply tell where they heard it from. Especially if the claim is as unlikely as yours.
     
    kbrown5523 and biohacker like this.
  7. guyonthecouch

    guyonthecouch Well-Known Member

    Messages:
    186
    You're assuming that Puffitup received inventory of the new batch of hoppers before anyone else received their units back from warranty or that they purchased during downtime.. remember your butt being hurt?

    I already told you mang, got the info from an official distributor who got the info direct from HL. And no the sky isn't falling..
     
    Last edited: Mar 11, 2018
    stark1 likes this.
  8. Poostuff

    Poostuff Well-Known Member

    Messages:
    489
  9. biohacker

    biohacker fully melted

    Messages:
    6,769
    Unless HL specifically says that they ramped up the temps to be more compatible with extracts (like Arizer recently did upping their max temp bandwidth to 220c from 210c), I am sad to hear that your GH combusted on max temp (210c). This should not be happening IMO. Just like the Mighty, Crafty, and Solo etc don't combust.... 210c is still way in the safe zone. :2c:
     
  10. KidFated.

    KidFated. We Don't Even Live Here..

    Messages:
    4,051
    Location:
    The Cold Shoulder
    A competitor of puffitup perhaps?..
     
    Cheesequake and Sonicboom1991 like this.
  11. Hjalmark

    Hjalmark Oldest boy alive

    Messages:
    843
    I got mine from repairs couple of months back and though max does not combust it is still +10-15 C more then it used to be

    but seams like I need a fresh good battery to reach that extra hotness
    [​IMG]

    (damn the were other photos that were funnier searching "hot chili chicks" but non of them safe for work) :D
     
  12. guyonthecouch

    guyonthecouch Well-Known Member

    Messages:
    186
    please delete
     
    Last edited: Mar 12, 2018
  13. Jayd0g420

    Jayd0g420 Member

    Messages:
    9
    I was disappointed when combustion happened. But I took a 30 second powerful rip through water with a brand new battery. I think I mentioned I haven’t had that issue at 4.75. The GH got super hot, I could hold it, but my lips could not have handled that big of a rip.

    A small complaint is that if you fill up the chamber fully the herb does not get evenly brown like my Mighty does. The heat up time on my GH is unbelievable compared to my Mighty.

    I’m still loving it. I have no idea how to tell if it really is the newest version. We shall see how reliable it is.

    I really need new batteries for my Mighty, but won’t send it in until I know my GH is reliable. I hope to hear more stories of people getting old units back and more new one shipped.
     
  14. slcbdco

    slcbdco Brewer, Lobbyist, Vaporist

    Messages:
    558
    Location:
    Boulder, Colorado
    What color is the “go” light?
     
    Vapor_Eyes likes this.
  15. pakalolo

    pakalolo RoboMod v4.0a (unstable) Staff Member

    Messages:
    8,850
    Location:
    Other side of your screen
    The first rule of FC is Be Nice. This is not being nice. Please try to be respectful in your comments, especially when you are disagreeing with someone. Thanks for your cooperation.
     
    Vapor_Eyes, vapen00b, JCat and 6 others like this.
  16. snaffle

    snaffle Well-Known Member

    Messages:
    140
    Hi @Jayd0g420, welcome here (I'm late to the welcoming party, still worth doing ;))

    I agree with some others, if I know that combustion can happen on max, I'm happy to just run it on 4.5 or 4.75 and get consistent awesome results ;) My hopper does a great job on 5, but definitely isn't super close to combustion, so I'm happy to run it on 5 all the time. If I got one with new internals that needed 4 for the same result, that's fine too ;)

    Yeah, regarding sending back your Mighty, if I were you I'd at least wait 'til it looks like Hopper Labs have mostly cleared their backlog, so you know you can get it fixed quickly if there is an issue. I'm waiting for this myself, just for a small issue I have.

    I find that filling the hopper pretty full it does still get nicely evenly brown, as long as I don't tamp it down at all.

    I'm very happy you're having a great time with the Hopper. May it live long and happy!

    As for the green lights, who knows what weird and wonderful testing things they throw in @slcdbco's Hopper. We should all be so lucky :p

    (edited to add):
    He mentioned further up that it's blue for him, as they have been up 'til now.
     
    Vapor_Eyes, slcbdco, JCat and 3 others like this.
  17. Baron23

    Baron23 Well-Known Member

    Messages:
    3,632
    My GH never combusted no matter the temp or the draw duration.

    Now, after 18 months of very careful use and care, it is indeed back for its first RMA and I will just have to see what its like when it comes back.

    But never any combustion in my past experience with it.
     
  18. Hammahead

    Hammahead Well-Known Member

    Messages:
    171
    While I totally love that attitude and how this place is kept nice and tidy, the butt-stuff you quoted referred to this:

    Again: not criticizing you for doing what you're doing, just trying to set things straight.

    When I bought my 2nd Hopper in December 17 at a german shop (serial number 13,000ish) I realized it got _way_ hotter than the one I had before. I used the first one on 4,5 - 5 and never even got a darker brown color, with the new one it got totally toasted on 4,5 and had some black parts even when I used it on 5 once. Few more draws or maybe dryer material migfht have lead to combustion here easily. I loved that actually cause it went along with considerably better battery life.
     
    Last edited: Mar 12, 2018
    Hogni, JCat, Baron23 and 1 other person like this.
  19. pakalolo

    pakalolo RoboMod v4.0a (unstable) Staff Member

    Messages:
    8,850
    Location:
    Other side of your screen
    Ah, this is what happens when I have to moderate a thread I don't follow. You're right, I should have quoted the whole post and probably the next one as well. It was the overall tone of @guyonthecouch's last couple of posts that got him reported and to which I was reacting.

    Edited to add, since you were already reported:
    • Public discussions of staff decisions are not permitted on the site. If you have any concerns or queries relating to a staff decision please take it up in private with a staff member.
    In this case, your intentions were good so you're not in trouble; however, please use a PM next time.
     
    Last edited: Mar 12, 2018
  20. ominosity

    ominosity Well-Known Member

    Messages:
    47
    Location:
    UK
    Good news for anyone waiting for repairs in the UK. Vapefiend are expecting a shipment of parts to be sent this week and in the Uk withiin 2 weeks.
     
    Vapor_Eyes, JCat, kbrown5523 and 2 others like this.
  21. Al..

    Al.. Well-Known Member

    Messages:
    82
    Location:
    England
    I like the sound of this..
     
    JCat and ominosity like this.
  22. Jayd0g420

    Jayd0g420 Member

    Messages:
    9
    Thanks for the welcome here. It’s weird posting after reading for so long. I never had anything to add to the conversations

    So still no combustion at nearly 5. That one time it did, it was very dry herb and like I’ve said a really big hit. I don’t know if I mentioned it originally but not all of the herb combusted. It was the smaller bits and the stuff at the bottom.

    I like to hit it at 3 durning the day. I always prefer lower temps durning the day and higher at night to help with sleep. I have any autoimmune disease and pot has been a life saver. Literally, it saved me from my terrible depression that would have lead to suicide. My dad had the same disease and it wasn’t so lucky. Pot also helps with many other things related to my illness. The GH alouds me to do smaller sessions more often compared to the longer wait time with the Mighty.

    I definitely will be waiting. The only other vaporizer I have the is the Volcano and that is no longer convenient to use or possible most of the time.

    I don’t always need a full bowl for medication. But the next time I think I do need close to a full bowel, I’ll fill it up. With the Mighty I usually add to each micro dose in the bowl and by evening time I’d have a full bowl or more to hit at 390 or 410. I might try that with the GH.

    Yep still blue light for ready and red while heating. Red light slow flash for charging and slow blue for charged. Charging with the unit itself takes longer than putting it on my Nitecore charger. Also the LEDs seem brighter on one side than the other. I’ll get 4.2v on my nitecore when fully charged.
     
    Vapor_Eyes, mixchu69, slcbdco and 4 others like this.
  23. manujoe

    manujoe Well-Known Member

    Messages:
    75
    Location:
    Ireland
    Nice one. I was thinking of contacting him as my grasshopper is performing at all well and I didn't want to have to send it to the US . Time to open an RMA
     
    ominosity and Al.. like this.
  24. Baron23

    Baron23 Well-Known Member

    Messages:
    3,632
    HI guys and gals - as mentioned, after 18 months my bronze Ti had to go back to HL very recently due to cop lights.

    I first opened an ticket with them on 21 Feb and on 22 Feb I received instructions to return it to them

    On March 1st, I did get a confirmation from HL via their web based warranty claim system when they received the box. Rather pro forma message that "we got it"

    Today I got the following:

    Hi Baron23 (sic),
    We have received your Grasshopper. Thank you for packing your Grasshopper so mindfully! We are slowly but steadily processing repairs and shipments.
    Kind regards,
    Olivia

    Considering what has been going on with their process reengineering, not bad response times, IMO. Not great, but they just tossed the place so I'm a bit more understanding and would much rather have a well repaired and well tested GH a bit later than a crappy one right away.

    I did ask Olivia for a rough order of magnitude estimate on turn around time, and will wait and see if I get a response.

    Cheers
     
  25. kbrown5523

    kbrown5523 Hopping in Washington

    Messages:
    130
    Location:
    Seattle, WA
    That's the exact reason both my hoppers are at HL waiting for service now. That's pretty much the only way I use my GHs, is hitting it hard at 5. BUT, in my case, even when I turned it down under 5, ripping it hard through water still made it combust.
     
    Vapor_Eyes and Sonicboom1991 like this.

Support FC, visit our trusted friends and sponsors