Thank you for the fast answer.
I wondered because it’s a comment on their instagram and even if they are not very active on that platform they should have denied that kind of assertion.
As i can’t stop recommending the tinymight to people asking me which good portable vape to buy i just wanted to be sure that i’m not giving a bad advice
(and i’ll probably buy one too myself)
I currently cannot recommend the TinyMight, simply because of the customer service.
I love the device. But 2 weeks ago, my powerbutton stopped working. It just stays pushed in.
I took it apart and could not repair the issue.
So, I decided to try to get support.
First... There is NO info on the site on how to get support.
Email is auto-reply stating 'we are experiencing delays' or something like that.
Then, remembering that some here on FC used Instagram, I tried that... twice with no reply.
Back on their website, I stumbled upon HOW to start the return process. And I started that process only to not get any response. I return today to see that they are 'awaiting product', but there was no email notification, no instructions on how or where to send.
I could deal with the lack of communication IF there were instructions available on how best to get service.
Luckily I have my Crafty as a backup, but I feel for others that might make the TinyMight their only vape.
I'm patient and understand they are swamped, but this hassle to get service is not acceptable for basic users.
Note, I still love that the TM works consistently (if not broken), versus the Haze and Ghost nightmares. We were loving Haze and Ghost customer service, but they didn't last.
Sure, 2 weeks is not long as far as TM support goes, but that is still too long.