Mr. Me2
Well-Known Member
They did acknowledge problems with a batch of chargers. I hope they send you a whole hew gh package.so when i first got it, it didnt act up at all. i never took the battery out and always charged it inside of the device. the first time it acted up, my first reaction was to click it off and then click it back on...since this seemed to work, it was always my first action plan.
then later on, it would not work and i tried my fix but that also didnt work (i believe it was clicked on and the lights went straight to blue but no heat was generated). then i unscrewed stuff (cuz i heard about people saying they had some dust particles on the threads and when they iso'd off the threads, it worked again) and swabbed it with some alcohol pads and put it back together, took the battery out for the first time and actually didnt pay attention so i had to look up which way to reinsert the battery (now i know its positive side in first, right?) and did all that stuff clicked it on/off a few times but still same problem. so i didnt know what to do and didnt have time to send emails and ask you guys over here, etc so i just put it away and decided to deal with it later.
after about a day or 2, i decided to try again to see how to describe this problem to GH & you guys & reddit...but that day or 2 off is what did the trick - it just worked after that! since i gave up on it until when i picked it up to try again, it was not touched...just sat on the top of a cabinet.
then it worked well for about a week or so and then it happened again (i basically never took the battery out for charging and never really changed the temp from max setting). so i first tried clicking it off/on and sometimes that would work...if not, i would let it rest for a day or so and sometimes that would work.
then the mouth-end threading got messed up and the cap wouldnt stay on (unsure of how this happened also)...then i just used it with the cap taped on...but that meant i really couldnt take it out & about so i was just thinking if i wanted to go through warranty yet. then it started getting too hot at the clicker end (i could deal with the hot mouthpiece but when the click end got hot, i couldnt even use it). the clip got especially hot and would really burn (im used to hot solo glass stems, so i can handle some heat but this was too much)...tried rolling it in the palms, etc but who the hell wants to do all of that?
so i finally described my issues and gh told me to send them the battery, GH, and charger. they said i have an old version and have since fixed that problem. so i sent it in and asked to buy a few batteries and have them mail the batts back with the repaired device and caroline said OK. so they have mine now and have just sent me a message back (i shared the pic above somewhere about a page back) saying that they are sending replacement parts and i need to send back the original stuff when i get new parts in the mail. someone else told me that this is not a scripted response and got a different response when dealing with them, so who knows whats going on right now...i have no idea what theyre mailing back to me but they have all of my stuff at the moment.
i just hope they include my extra batteries, a device that screws on and doesnt get burn me, and it works like it did out of the box.
but yeah i have no idea why leaving it alone for a few days fixed it...i did try cleaning it, taking it apart, reassembling it, charging the battery in my external charger (i2 or something?) but i narrowed the fix down to letting it chill for a few days...i still cannot explain it. i wouldnt just let it happen once and then say that letting it sit is what fixed it...i really tried other stuff since it happened a few times but leaving it alone is what i found to work for whatever reason.
Regarding communications, have you tried emailing Caroline? I find she's very responsive. You may not need to bother if a replacement is on its way.