Baron23
Well-Known Member
Thanks for the update, Trevor. I appreciate it.Hello everyone,
Sorry I have been out for the last few days. Myself "Trevor" does a lot of the posts on here for you guys, and I have been extremely busy and feeling the pressure with the fire. I have not had a chance to read much of what has been posted since but will comment on what I have and give a mini update.
1. We cannot say for sure it was or was not the battery, but as we noted in the notice, we are not taking any chances with that. We have sent disposal notices out and will not be shipping any more of this batch unless something changes.
2. The fire was devastating but not catastrophic. Most of the custom machines and equipment have survived with a manageable level of damage. The fire burned two centrally located 4'x8' tables and was then extinguished by a lack of oxygen remaining in the space.
3. Much of the existing inventory was located far enough away to not be greatly affected. It is stored in a separate location.
4. Some warranty was destroyed, some was not. We were closing in on completing it, so the loss here is not extream. We will, of course, replace any destroyed devices, but we do need time.
5. We are incredibly fortunate to have an adjacent space to us that was undamaged. We will temporarily move into this space to get operations restarted as soon as possible. We will be back up and running the website with accessories by this coming week. I hope many of you can "contribute" to the cause by ordering a few small things as funds are tight.
6. We only carry a general liability policy which, does not cover inventory or equipment damage. Any notion that we are getting anything from the fire is incorrect. Only our landlord will see any insurance money.
7. It will take time to get a new battery. We have an excellent safety record with the device/battery, and we expect that to continue. We have taken swift action and will resolve this issue.
8. We will issue refunds to those who did not receive orders that did not ship out. We will replace the batteries which we are asking to be removed from circulation.
9. Please be patient. I will be on here as much as I can to answer questions and solicit advice.
I am sure there is a ton of speculation on whether we will survive this or not, and that is to be expected. I can assure you we will. We have a long way to go, but we will prevail and go on to build more amazing things. It has been a rough journey so far, for not only us but everyone who has been a supporter. I ask for your support once again to clear this unexpected hurdle and continue building this great device.
I don't need any accessories, but when you get back to shipping GH, I will order one. I planned to order one on Black Friday but.....well, shit does indeed happen.
Best of luck, please do drop in once in a while with an update, and best wishes for getting yourself up and running asap.
By the by, you absolutely need remote monitoring burglar AND fire alarms and an active fire suppression system. Halon isn't used in electronic facilities (think telco central offices/data centers/etc) anymore but there are people safe, non-toxic alternatives.
An ounce of prevention is worth a pound of cure, right?
I really am rooting for you guys as it appears that you finally had gotten things together to output a proper working device and, perhaps, even the ability to consistently repair RMAs. I would love to see you back up and running for everybody's sake.
And finally, and once again, I am so glad that nobody was injured. That's the most important thing.