Discontinued The Grasshopper

[Shit Snacks]

Whipped out my grasshopper for the first time in probably 4 months. Still hits....and VERY well. Wow I was surprised.
So...I bought this GH used in October of 2016, so it looks like we've officially made it a year and a half boys without a single warranty claim! @Shit Snacks do you know when you got it? That way I can determine the total length of this GH's life so far!

Ahh I can't believe I kept the wrong Hopper!
It arrived end of May 2016 so thats nearly two years of flawless hopping for this OG Blue Ti GH!

Meanwhile I think I need to send my SS in for warranty again though it had been working okay, haven't used it in months now since I cleaned it and was thinking I should send it in (back end gets super hot). Noticed all those delays for their retooling and figured I'd wait a bit more then, but now seems they're going to ramp up again? So maybe I should finally send in soon...

 

[AJS]

Ahh I can't believe I kept the wrong Hopper! Arrived end of May 2016 so thats nearly two years of flawless hopping for this OG Blue Ti GH!

Meanwhile I think I need to send my SS in for warranty again though it had been working, haven't used it in months since I cleaned it (back end gets super hot) and was thinking I should send it in. Noticed all those delays for their retooling and figured I'd wait a bit more then, now seems they're going to ramp up again? So maybe I should finally send in soon...

Wow 2 years that's insane! Good teamwork my man! My backend still gets super hot but it always did.

 

[Shit Snacks]

Wow 2 years that's insane! Good teamwork my man! My backend still gets super hot but it always did.

lol missed my edits! Ya I guess they have a wide "tolerance" for hot back ends, but my SS definitely seems to have gotten progressively worse (scalding) and it may be affecting performance as well. Keep enjoyin Blue bud!

 

[Baron23]

My views have been consistent and nothing that has happened recently has changed that. To wit: love the GH when working properly (and mine did for almost 18 months of light/med use) but hold the company in contempt for its disorganization, lack of professionalism, lack of transparency in what communications we do get, their refusal to directly communicate to the community, and quite frankly between the enormous delay for pre-orders and the "35% off" pre-order...I'm not that confident in their honesty.

I don't care what any apologist for Hopper has to say on it, they are not only once again sitting on a backlog of new devices but many of us have our GHs in, what appears to be, RMA purgatory with no anticipation of when our units will be repaired and returned.

They have had mine in their hands since 1 Mar...five weeks minimum (it was sent earlier but 1 Mar is the time stamp on their communication that they received my unit) and of course others have been waiting months.

The in-sourcing is not an excuse, IMO. Its their problem....their business....their obligation to their customers...to have managed this change in a manner that allows continued support to their active customers. You can't just take my money and then say "oh, sorry...we have to shut down now for a few months or so" and expect me to be happy with the company. Actually, screw happy....you can't do this and NOT expect me to be pissed.

If they do go out of business, the reason for that will be obvious whenever they look into a mirror.

While I have owned and used my GH very happily when it was working correctly, I have never once recommended the GH to a new vaporist or somebody looking for a DD and its due to the company's lack of competence.

 

[manujoe]

My views have been consistent and nothing that has happened recently has changed that. To wit: love the GH when working properly (and mine did for almost 18 months of light/med use) but hold the company in contempt for its disorganization, lack of professionalism, lack of transparency in what communications we do get, their refusal to directly communicate to the community, and quite frankly between the enormous delay for pre-orders and the "35% off" pre-order...I'm not that confident in their honesty.

I don't care what any apologist for Hopper has to say on it, they are not only once again sitting on a backlog of new devices but many of us have our GHs in, what appears to be, RMA purgatory with no anticipation of when our units will be repaired and returned.

They have had mine in their hands since 1 Mar...five weeks minimum (it was sent earlier but 1 Mar is the time stamp on their communication that they received my unit) and of course others have been waiting months.

The in-sourcing is not an excuse, IMO. Its their problem....their business....their obligation to their customers...to have managed this change in a manner that allows continued support to their active customers. You can't just take my money and then say "oh, sorry...we have to shut down now for a few months or so" and expect me to be happy with the company. Actually, screw happy....you can't do this and NOT expect me to be pissed.

If they do go out of business, the reason for that will be obvious whenever they look into a mirror.

While I have owned and used my GH very happily when it was working correctly, I have never once recommended the GH to a new vaporist or somebody looking for a DD and its due to the company's lack of competence.

Hard to argue against that statement

 

[kushkush]

My views have been consistent and nothing that has happened recently has changed that. To wit: love the GH when working properly (and mine did for almost 18 months of light/med use) but hold the company in contempt for its disorganization, lack of professionalism, lack of transparency in what communications we do get, their refusal to directly communicate to the community, and quite frankly between the enormous delay for pre-orders and the "35% off" pre-order...I'm not that confident in their honesty.

I don't care what any apologist for Hopper has to say on it, they are not only once again sitting on a backlog of new devices but many of us have our GHs in, what appears to be, RMA purgatory with no anticipation of when our units will be repaired and returned.

They have had mine in their hands since 1 Mar...five weeks minimum (it was sent earlier but 1 Mar is the time stamp on their communication that they received my unit) and of course others have been waiting months.

The in-sourcing is not an excuse, IMO. Its their problem....their business....their obligation to their customers...to have managed this change in a manner that allows continued support to their active customers. You can't just take my money and then say "oh, sorry...we have to shut down now for a few months or so" and expect me to be happy with the company. Actually, screw happy....you can't do this and NOT expect me to be pissed.

If they do go out of business, the reason for that will be obvious whenever they look into a mirror.

While I have owned and used my GH very happily when it was working correctly, I have never once recommended the GH to a new vaporist or somebody looking for a DD and its due to the company's lack of competence.

I knew when they were making excuse after excuse month after month for not sending my new GH that something was terribly wrong.

The product itself is beautiful, and if it’d work w/o draining the batts so soon, it’d be a nice little device for someone not minding the short life and hassle of proprietary batteries.

So the mystery is...WHY can’t the GH team make the Grasshopper WORK RIGHT? Seems to be an eternal problem/headache.

 

[slcbdco]

Just got done from a 30 second walk around my house ripping about .03g of nice Silverback in 2 monster rips at 5. This is why I covet my hopper. I medicate for 2 herniated discs and need my Cannabis to stay away from opiates. With my medical card, my pain is mitigated to the point where I can walk without a hunch and don’t need that other shit. I finally got my life back thanks to this plant, so crazy that pills are more accepted and easy/legal.

Glad to hear medical cannabis is working so well for you. We are running a bill this session in Colorado to add opioid prescription as a qualifier for medical cannabis. That portion of the bill got stripped unfortunately but it will still add autism spectrum. You can follow it here: http://leg.colorado.gov/bills/hb18-1263

You're also making it sound like HL intends to manufacture the charger and SS case in Boulder facility as well, and the current staff is just too busy to do those processes.

I'm making it sound that way because that's the way it is. Like I said, its probably not 100% components in house, but its close, obviously they're not milling steal in central Boulder!

 

[kbrown5523]

Every single moment of frustration will be fully worth it in my book IF they really did work out their issues and I get two perfectly functioning hoppers back that keep working for at least a year. If that happens I really don't care about anything else. I love my hoppers THAT much.

 

[CarolKing]

In June 2015 was the first day there was a post about the GH on this particular thread. Before that people were talking about the GH on another thread the unreleased portable vaporizer thread. The go to funding started three years before that. That’s a loooong time. Now they think they have it figured out. I hope they finally have it figured out. I don’t think as a company they can continue to go on like this indefinitely. The lifetime warranty could be lethal to the company.

 

[Cheesequake]

The lifetime warranty could be lethal to the company.

At this point NOT having a lifetime warranty would be lethal to the company. How many people do you think are going to buy a grasshopper knowing what we know now if the warranty isn't spectacular?

 

[CarolKing]

At this point NOT having a lifetime warranty would be lethal to the company. How many people do you think are going to buy a grasshopper knowing what we know now if the warranty isn't spectacular?

I agree they wouldn’t sell many GHs without a lifetime warranty. The Lifetime warranty could break the company if they don’t get the mechanics right though. The company would have to fold. Which would be a lose, lose for everyone.

 

[vapviking]

I'm making it sound that way because that's the way it is. Like I said, its probably not 100% components in house, but its close, obviously they're not milling steal in central Boulder!

Okay, I'll take your word for it, it's just parsing words. The terms 'made in', 'assembled in' and 'manufactured in' can all be seen as a matter of degree in this shrinking world.

Henry Ford, now, there was a guy who vertically integrated his processes. But things generally aren't like that anymore.

For example, all of my grand parents and forbears were from Sweden; my parents and their children (including me) were all born in the U.S. I have a novelty pin that reads "Made in U.S.A. with 100% Swedish Parts". Not gonna go into the 'details' of the process...

 

[kbrown5523]

Okay, I'll take your word for it, it's just parsing words. The terms 'made in', 'assembled in' and 'manufactured in' can all be seen as a matter of degree in this shrinking world.

Henry Ford, now, there was a guy who vertically integrated his processes. But things generally aren't like that anymore.

For example, all of my grand parents and forbears were from Sweden; my parents and their children (including me) were all born in the U.S. I have a novelty pin that reads "Made in U.S.A. with 100% Swedish Parts". Not gonna go into the 'details' of the process...

Is there some reason to think that they're making anything more than the one component that they said they're now making in-house? I'm confused.

"Dissatisfied and disappointed by the manufacturer's performance, Hopper Labs has since independently identified the problematic component and replaced the existing outsourced parts by implementing relevant manufacturing processes directly in our Boulder headquarters."

 

[seaofgreens]

Well it does say right in your quote that they replaced existing outsourced parts with their own manufacturing...

I believe this would be where you could interpret things to mean that not just one part, but all existing outsourced parts were moved in house.

 

[Baron23]

Is there some reason to think that they're making anything more than the one component that they said they're now making in-house? I'm confused.

"Dissatisfied and disappointed by the manufacturer's performance, Hopper Labs has since independently identified the problematic component and replaced the existing outsourced parts by implementing relevant manufacturing processes directly in our Boulder headquarters."

Well it does say right in your quote that they replaced existing outsourced parts with their own manufacturing...

I believe this would be where you could interpret things to mean that not just one part, but all existing outsourced parts were moved in house.

The fact is we have absolutely no idea what they have done, specifically and in some detail, different than before and this is consistent with their broad brush, often somewhat vague, occasional communications to their customer base.

short version: who the fuck knows?

If they had any sense of responsibility to their LONG suffering customer base, they would communicate to their customers in a forum/manner that allowed for Q&A instead of these air brushed occasional spin job emails.

Just my view.

 

[kushkush]

The fact is we have absolutely no idea what they have done, specifically and in some detail, different than before and this is consistent with their broad brush, often somewhat vague, occasional communications to their customer base.

short version: who the fuck knows?

If they had any sense of responsibility to their LONG suffering customer base, they would communicate to their customers in a forum/manner that allowed for Q&A instead of these air brush occasional emails.

Just my view.

It’s like whoever is in charge doesn’t know what he’s doing. And hasn’t for a very long time.



.

 

[Mr. Gweilo 420]

Yet some people seem to buy into their marketing bullshit. I dont get it.

 

[kushkush]

Yet some people seem to buy into their marketing bullshit. I dont get it.

I think they buy into it because the GH is a very nice-looking and very small vaporizer....problem is it’s just not dependable. And saying that’s disappointing is an understatement. If only they had made the GH work right before selling it...but really, why have they not figured that out by this time is still a great mystery. And it’s the reason I find the vapcap superior to any battery-operated vaporizer.

 

[kbrown5523]

Well it does say right in your quote that they replaced existing outsourced parts with their own manufacturing...

I believe this would be where you could interpret things to mean that not just one part, but all existing outsourced parts were moved in house.

The parts for the component that was identified as being the problem. For me that doesn't denote anything but what it says. I didn't want to copy and paste the whole email, but they did say they identified the problem component, that they couldn't get that manufacturer to fix what they needed to be fixed so they opted to manufacture the necessary parts to make that problem component in house. It seems 100% clear to me, but that's just me.

 

[seaofgreens]

I regret saying anything.

 

[blackwater]

I regret saying anything.

This. I have the perfect sitcom in my head that is hopper labs but by no means is it true. I love the device and it emplors me to love the ride that is this rollercoaster! Thanks to my imagination and this thread I see a path to a successful hopppa.

 

[bags]

My hopper goes straight to blue lights and does not heat up. I initiated my third warranty claim over 3 weeks ago and it still has not been approved. They are really drawing out the process. If I do send it back in, I'm not confident I'll ever see it again.

 

[JoeMama]

"Dissatisfied and disappointed by the manufacturer's performance, Hopper Labs has since independently identified the problematic component and replaced the existing outsourced parts by implementing relevant manufacturing processes directly in our Boulder headquarters."

Everything they ever say sounds like it's coming out of a fucking robot spokesperson programmed with OEM crapspeak. Corporate pablum. Like they're talking to disdainful investors who obviously have no technical aptitude.

If they had any sense of responsibility to their LONG suffering customer base, they would communicate to their customers in a forum/manner that allowed for Q&A instead of these air brushed occasional spin job emails.

What he said.

 

[vapviking]

Everything they ever say sounds like it's coming out of a fucking robot spokesperson programmed with OEM crapspeak. Corporate pablum. Like they're talking to disdainful investors who obviously have no technical aptitude.

Hopper Labs should independently identify the problematic PR writer and replace the existing outsourced words by implementing relevant communications processes directly in their Boulder headquarters.

Then again, Joe, maybe they are talking to disdainful investors who obviously have no technical aptitude!

 

[btka]

My hopper goes straight to blue lights and does not heat up. I initiated my third warranty claim over 3 weeks ago and it still has not been approved. They are really drawing out the process. If I do send it back in, I'm not confident I'll ever see it again.

I had the same problem with instant blue leds... opened warrant aat hopperlabs and they suggested to blow compressed air into the oven and airintakes... I went to a gas station and used their wheel pump (compressed air) and it solved the problem... as far as I understood there is debris on the temp sensor which you can blow away with compressed air...