It's so hard to tell what the failure rate is because HL will not release the figures. Part of me feels like that is suspicious and another part of me wonders how many companies would release those figures, not many is my guess.
What really worries me is not the number of RMA's, it's the number of customers with repeat RMA cases.
Last I could tell (
+'s are just in case I'm underestimating users efforts in regards to returns, don't want to upset anybody):
I know there have been more users experiencing these high numbers of repeat RMA cases but it get's kinda hard to keep track.
The repeat cases for me are major red flags, I'm currently on 2x RMA's so I don't feel like I have much to complain about personally but I completely understand why others are getting frustrated.
My current Hopper is around 8 months old, arrived DOA and has had 2x swapped bodies fairly early on in its life. It's now running well and I was using about 4-5 chambers everyday. However I've had an OmniVap for the last 3-4 weeks so my Hopper usage has decreased to about 2 bowls every other day.
@Gramin's discovery of gunk between the heater and the screen bothers me. I feel a device like this MUST be user serviceable, especially if it is to be touted as a medical grade device.
What the Hopper can do when it's working well is just astonishing, but I don't care how well it works, if I lose confidence in its cleanliness and/or reliability I'll go looking elsewhere.
It's all about confidence, I'm leaning towards the VapCap for my daily driver and the Hopper when I want to have that mind shattering hit.
To all those with multiple RMA's, my respect to you guys for the patience you have shown HL. You guys should have been rewarded/compensated with either some free batts for your troubles or at the very least a more carefully handled support case.