Bdubbdiblets
Well-Known Member
I asked this a few posts back and crickets....or rather sick grasshoppers....oh well we're all on board either way!!
Discontinued The Grasshopper
- Thread starter midgetsanchez
- Start date
I asked this a few posts back and crickets....or rather sick grasshoppers....oh well we're all on board either way!!
Vaperist
Well-Known Member
@Bass Vaper already have 10 warranty requests. so you have a decent competition.Just sent my 8th or 9th warranty claim.. at this point I have lost track. Another round of flashing blue/red lights. Will I be the first to reach 10 warranty claims?!?
SilentRunner
Well-Known Member
I am sending daily emails now asking for a refund of my September pre-order. No reply since Thursday where Caroline asked for the Paypal email to refund to. My Paypal email is listed on their website in the invoice???
Bdubbdiblets
Well-Known Member
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MoltenTiger
Well-Known Member
I haven't had much luck with emails lately either, even with my warranty request.
I used to be able to have a bit of back and forth, but now it seems they are more under the pump than ever.
I hope things shape up this month for them because for sure, they've had a lot of chances.
I used to be able to have a bit of back and forth, but now it seems they are more under the pump than ever.
I hope things shape up this month for them because for sure, they've had a lot of chances.
hippogriff
Well-Known Member
Yeah that's impossible to answer, there are several thousand Hoppers out in the wild now and most of those folks haven't said anything either way, while there's enough of us w/ multiple warranties to refute the basic sampling bias argument. The issue I'm having is kinda insidious cause it's a creeper, a slow tapering off of vapor production while I'm wondering if it's me - most of the issues encountered are more straight forward. But it's been a game changing vape for me when working (I'm moved on to the even less-established Milaana as my daily driver, but I want my Hopper for quick pack-and-go situations), and GHL has been very consistent in processing my warranty requests. All part of the development train I bought a ticket to ride, I wish all my niche hobbies had so much design and manufacturing support.I asked this a few posts back and crickets....or rather sick grasshoppers....oh well we're all on board either way!!
Sativabreather
New Member
Did they send you an confirmation email on the Batteries? I ordered some on sunday and still no email... Hope i get them in the next week too....
christohari
Well-Known Member
thats weird, she said she was out of town but just got back to me today though - @MoltenTiger i thought id tag u in case u were interested in this info too
Vaperist
Well-Known Member
you have to e-mail and ask them to send batteries asap. otherwise they will send out those batteries in a date as an automatic estimate is saying.
Sativabreather
New Member
Hmm, the Website says:" Note: If batteries are ordered as a single item please disregard the “Estimated Ship Date” as they will ship immediately."
That's why I thought its not necessary to write them please send asap...
That's why I thought its not necessary to write them please send asap...
Vaperist
Well-Known Member
i stand corrected. now i remember correctly that one member here had to e-mail HopperLabs to separate batteries from his Hopper pre-order. as he needed those batteries to run a Hopper bought from Vapefiends.
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EdE80
Well-Known Member
Yep, that was me. It took 3 other emails to get my preorder batteries shipped separately too, and three s/h bills... They couldn't grasp that I had multiple orders with multiple batteries, and I wanted all the batteries... Kinda sucks too, because out of 5 spares, only 2 hold a charge... Currently awaiting my new body they are sending for my warranty claim, so don't have a use for the spares at the moment anyways....
Sativabreather
New Member
Well... Send them a mail now.... Hope it speed things up an I get those batteries soon
Bdubbdiblets
Well-Known Member
I know it's weird but lately HL has been responding to me rather quickly (within 24 hrs)...I keep my emails VERY simple perhaps this is key.
Caroline has confirmed my separate battery/sleeve order is on its way today..I also think it needs/helps to be a separate order from the GH itself otherwise a request to send separate may cause HL support team to combust..naw mean
Caroline has confirmed my separate battery/sleeve order is on its way today..I also think it needs/helps to be a separate order from the GH itself otherwise a request to send separate may cause HL support team to combust..naw mean
I was wondering about the charger and using it with the original battery in the package. Isn't the failure rate relatively small ( under 5% or so?) in all of the grasshoppers, if I remember correctly one of those HL updates? At the moment, I can't get a spare battery in reasonable time and I must admit that all these comments about the charger causing failures is somewhat troubling :/ And if I use external charger, I can't use the hopper while the one battery is charging.
PS. What kind of wall- chargers are people using? Does basic phone charger work without risk?
PS. What kind of wall- chargers are people using? Does basic phone charger work without risk?
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kingfisher
Well-Known Member
Had the hopper for a couple months now. No major issues,and you may have seen me have some issues but I figured out I was packing it too tight.
Vapor_Eyes
taste buds
I ordered a battery and leather sleeve Monday and also emailed them making sure it would ship separate from my preorder. I just got an email from Caroline saying they have shipped my order.
Sativabreather
New Member
Wich email address is the best to write at? I only found support@grasshoppervape.com
Vapor_Eyes
taste buds
That's the one I used.
Sativabreather
New Member
Thanks... Ok than I wait for response...
Have you seen the may update. I believe they upgraded the charger control board... check your emails
Baron23
Well-Known Member
I believe its generally true that people will make more noise about failures than success so we would tend to see more complaints on a public forum than congratulations. But with that said, wow, it sure seems like there have been a lot of people reporting sequential RMAs (think one fellow said he was up to #6!!)
I would love to see the numbers behind that 5% figure.
Cheers
Astedra
Well-Known Member
Just sent my 8th or 9th warranty claim.. at this point I have lost track. Another round of flashing blue/red lights. Will I be the first to reach 10 warranty claims?!?
There should be a not like button. How much shipping a pop did you pay?
jamesuk9
Crew Slut...
Further to my second charger taking a shit on me 3 days ago, yesterday I started getting random red/blue lights of doom.
Put in warranty claim #4 yesterday afternoon UK time and within an hour Caroline had replied stating @VapeFiend.com were sending me a new front end and charger.
To be fair, as much as I want to be pissed off and annoyed, I'm just not. The speed at which all of my claims have been dealt with given that I'm in a different continent to HL is remarkable.
First class service and support wins every time and when it works well, the Hopper soon helps me forget the heartache when it dies on me and relegates it to distant memory, until next time that is....
Put in warranty claim #4 yesterday afternoon UK time and within an hour Caroline had replied stating @VapeFiend.com were sending me a new front end and charger.
To be fair, as much as I want to be pissed off and annoyed, I'm just not. The speed at which all of my claims have been dealt with given that I'm in a different continent to HL is remarkable.
First class service and support wins every time and when it works well, the Hopper soon helps me forget the heartache when it dies on me and relegates it to distant memory, until next time that is....