Discontinued The Grasshopper

[radiant34]

The $99 price was only for the indie gogo funders. Everything after that is pre order which is $135 and now $150

Hmmm... I added two SS vapes to my one Ti on order, because Christmas is coming, and also my sister will totally jack my vape like it's nothing if I don't get her one. And because I have a Grey Ti coming, and I want a SS friend for it. They can ride around in a cigar case together. And two chargers for me means one for the house, one for the auto. But I'm rambling. (Thanks, Herbie!)

My point was that although I expected them to be $99, I was sent an invoice for $135, which I happily paid because they look totally worth it. Is it possible that somebody with a pre-order could talk them into a $99 hopper? Maybe, maybe not. I won't be the one to try though. As far as I'm concerned, if they work half as well as they seem to, I get to be the magical vape fairy for Christmas, and HL can just take all my money.

 

[Frank Reynolds]

If that is " still " the proposition , I would suggest
GHL to fulfill All pre-orders/backers ASAP .

The Loophole I see , is what's stopping me from
asking a fellow member/friend here on FC to add
an SS and TI hopper to their existing order at the low
price .

Well , I guess that is what I'm asking .
anyone from Toronto want to help me out ...
anyone
Bueller ?

What's stopping most from doing that's is the fact that they will have to use the person who orders to handle their warranty for the rest of their lives. That or not have a warranty.

 

[delloy]

Regarding the warranty. I think HL should have an area set aside on the website for Grasshopper registration or a registration card inside the box.

When your hopper arrives you have say 30 days from receipt to register for your warranty. This warranty would only be valid to the original registrar and no one else. This would be linked specifically to your hoppers serial number. If you do not register you do not qualify for the warranty.

This would allow people who have been given/presented a GH as a gift or otherwise control over their own warranty.

 

[Frank Reynolds]

Regarding the warranty. I think HL should have an area set aside on the website for Grasshopper registration or a registration card inside the box.

When your hopper arrives you have say 30 days from receipt to register for your warranty. This warranty would only be valid to the original registrar and no one else. This would be linked specifically to your hoppers serial number. If you do not register you do not qualify for the warranty.

This would allow people who have been given/presented a GH as a gift or otherwise control over their own warranty.

Yep but currently, as it stands, the original purchaser is warrantied and no one else.

 

[SmokinMagic]

For anyone wondering; I emailed GHL asking if the SS case would be included in this large shipment batch they are getting, and this is they're response:

 

[Mr. Me2]

For anyone wondering; I emailed GHL asking if the SS case would be included in this large shipment batch they are getting, and this is they're response:

Thx for getting a status of this

 

[Spinuch]

Thx for getting a status of this

I don't really think what they said means anything though. At least they aren't giving the case a ridiculous estimated delivery date too though.

 

[zymos]

Question was if they were about to be receiving the cases, answer was "no"- I think think that means something....

 

[Averyminya]

Weren't we already aware that nothing will be made until all of the Grasshoppers, or at least all of the Backers Grasshopper orders completed? I swear this was covered in an update.

 

[YaFreekin Right]

Weren't we already aware that nothing will be made until all of the Grasshoppers, or at least all of the Backers Grasshopper orders completed? I swear this was covered in an update.

Yes, their first priority is shipping out grasshoppers(& continuously improving quality).

 

[juke52]

Speaking of lifetime warranties...

I had some issues with my first GH I received a couple of months ago, reported them directly to Trevor (this was before Caroline came on board as customer service rep), and got a quick response and quick replacement back end. Everything was good until last Tuesday, when it stopped functioning.

I reported this to Trevor the next day by replying to the last email he sent me about my earlier issues, so he'd see our earlier exchange. No response yet. This morning I started getting impatient, so I sent another email explaining my situation to the only address listed on the GH website, which presumably goes to Caroline. Still no response.

Anyone have any suggestions?

 

[Likes2vape]

Speaking of lifetime warranties...

I had some issues with my first GH I received a couple of months ago, reported them directly to Trevor (this was before Caroline came on board as customer service rep), and got a quick response and quick replacement back end. Everything was good until last Tuesday, when it stopped functioning.

I reported this to Trevor the next day by replying to the last email he sent me about my earlier issues, so he'd see our earlier exchange. No response yet. This morning I started getting impatient, so I sent another email explaining my situation to the only address listed on the GH website, which presumably goes to Caroline. Still no response.

Anyone have any suggestions?

Such a bummer to hear about a replacement unit failing. Hopefully GHL will get you taken care of soon. Have you tried calling them?

 

[mephisto]

I would think you should see a response from Caroline by tomorrow. She is usually on point. I also have had to swap parts , several times.

 

[Bass Vaper]

I'm a supporter of the 'you hear more bad feedback then good' but good lord it's alarming how many faulty stories (bad units, replacements, bad parts etc...) there are popping up.

That said, I think I may add a couple more to my order. Weeeee.....

Best fucking salesmen ever, those grasshopper chaps

Is there a "Sucker" emoticon on here...an ass maybe?

 

[TheDoctor76859]

As a update I have been using my Grasshopper every day since the last week of August and have had no problems.

 

[vapviking]

Speaking of lifetime warranties...

I had some issues with my first GH I received a couple of months ago, reported them directly to Trevor (this was before Caroline came on board as customer service rep), and got a quick response and quick replacement back end. Everything was good until last Tuesday, when it stopped functioning.

I reported this to Trevor the next day by replying to the last email he sent me about my earlier issues, so he'd see our earlier exchange. No response yet. This morning I started getting impatient, so I sent another email explaining my situation to the only address listed on the GH website, which presumably goes to Caroline. Still no response.

Anyone have any suggestions?

They might be too busy unloading that DHL TRUCK full of parts. It's a big day there!
Or maybe that website upgrade is clogging things up!
Just basing the guesses on their recent oh-so-substantive update...
Suggestion; Wait. You should be used to THAT by now.
I don't mean to make fun of you, but I see some humor in this instance.

Trevor should have provided a response in some degree of timely manner.

 

[Snappo]

I haven't received my GH yet and am glad to report that I've had absolutely zero malfunctions ...I still can't love it enough!

 

[Old School]

Or another "could be maybe" is that the new "parts adjustments that will remove assemble steps" might be that they are happening to address this very issue under the cloak of streamlining assembling steps...
just another could be that might be...... what ever it is that keeps happening {failing} if the new parts improve the odds several fold ... I too would wait to give you the latest greatest for you especially since it will be your 2nd mishap....

 

[Paitient_Grasshopper]

Speaking of lifetime warranties...

I had some issues with my first GH I received a couple of months ago, reported them directly to Trevor (this was before Caroline came on board as customer service rep), and got a quick response and quick replacement back end. Everything was good until last Tuesday, when it stopped functioning.

I reported this to Trevor the next day by replying to the last email he sent me about my earlier issues, so he'd see our earlier exchange. No response yet. This morning I started getting impatient, so I sent another email explaining my situation to the only address listed on the GH website, which presumably goes to Caroline. Still no response.

Anyone have any suggestions?

I have always had luck contacting them at support@grasshoppervape.com; Trevor's old email trevor@grasshoppervape.com stopped working for me some time ago. I'd shoot an email to this email address if it isn't the one you've been using. Otherwise I'd say the DHL package could have something to do with it but I've had a response within 24 business hours every time since Caroline started.

 

[Averyminya]

I have always had luck contacting them at support@grasshoppervape.com; Trevor's old email trevor@grasshoppervape.com stopped working for me some time ago. I'd shoot an email to this email address if it isn't the one you've been using. Otherwise I'd say the DHL package could have something to do with it but I've had a response within 24 business hours every time since Caroline started.

I've been asking questions at support. I've e-mailed Trevor a couple times and no responses from him, but the same mail sent to support they answered. I think Trevor is not responding/looking at mail to deal with the units. Support should respond very quickly 9-5 weekdays.

 

[juke52]

A follow up on my post above: that big shipment must have kept them busy all day, but I did eventually get a response at the end of the day today. Caroline first responded to my email to her, then a little while later replied directly to the email I'd sent to Trevor last week. She asked me to return the whole package - front and back end of the GH and the charger, rather than just the back end as I'd done last time. I guess their return protocol has changed (probably because of the large number of returns), because they're not shipping a replacement until they get the bad one back, and there was no mention of a postage-paid return package being included. Last time they shipped me the new back end first, and included pre-paid shipping packaging with it to return the bad one. I imagine that got cost - prohibitive pretty quickly.

 

[smutman]

A follow up on my post above: that big shipment must have kept them busy all day, but I did eventually get a response at the end of the day today. Caroline first responded to my email to her, then a little while later replied directly to the email I'd sent to Trevor last week. She asked me to return the whole package - front and back end of the GH and the charger, rather than just the back end as I'd done last time. I guess their return protocol has changed (probably because of the large number of returns), because they're not shipping a replacement until they get the bad one back, and there was no mention of a postage-paid return package being included. Last time they shipped me the new back end first, and included pre-paid shipping packaging with it to return the bad one. I imagine that got cost - prohibitive pretty quickly.

Well yea duh, they will go bankrupt if they keep paying for all the returns. I am only giving this company one chance. They send me anything defective or not ship in Nov I'll definitely get a refund and buy from someone else. It's just a vape like anything else. It does nothing that special. It don't shit gold bricks nor does it clean your house. At best it vapes pot supposely more efficent than other vapes. That's it. It's just sad it's ran by people who don't know how to run a business and it clearly shows. They could have done this so much better and make a killing. Here soon, there will be something better come along, it always does.

 

[zymos]

Cancelling your pre order and getting your money back is one thing, but it seems doubtful they'd give you a refund for a defective product.

 

[smutman]

Cancelling your pre order and getting your money back is one thing, but it seems doubtful they'd give you a refund for a defective product.

I've had many companies give me my money back for defective stuff (I always return the defective product). Great thing is, if the company won't, I know PayPal will (as long as I return the product regardless of what the company has said or done). I know, I've done it.

 

[vapviking]

A follow up on my post above: that big shipment must have kept them busy all day, but I did eventually get a response at the end of the day today. Caroline first responded to my email to her, then a little while later replied directly to the email I'd sent to Trevor last week. She asked me to return the whole package - front and back end of the GH and the charger, rather than just the back end as I'd done last time. I guess their return protocol has changed (probably because of the large number of returns), because they're not shipping a replacement until they get the bad one back, and there was no mention of a postage-paid return package being included. Last time they shipped me the new back end first, and included pre-paid shipping packaging with it to return the bad one. I imagine that got cost - prohibitive pretty quickly.

Here's hoping you get a new, new thing, all made of new, new great functioning improved, parts!
Maybe that's what the wait was all about, and why they wanted the entire unit back.