It's amazing this is a known issue with a known troubleshooting strategy and I was given no information about it. Customer service told me they did not test or repair electronics only defective heaters, so my option was to pay to ship the Air in, pay to have it tested, and pay to have it sent back after they decided they won't fix it. Fuck Arizer.
That's pretty lame IMO. "a known issue'? Look at what they said in the post you quote above:
" You may be able to manually reset your Air. Please try the following: "
That hardly sounds like a common or even 'known' problem. They
suggested a possible solution, which IMO they are not obligated to do. Helpful some might say. They
guarantee the heaters, right? So I think anything past that is 'on your dime'?
Had this come up in the normal warantee period, I'm sure there would be no hesitation on their part to 'make it right'. They have, IMO, a well earned reputation for solid Customer Service on a range of dependable products that are well received/respected in the market.
Sorry to hear you're sour on Arizer, but IMO that's definitely your loss. They have a series of excellent, proven products with a loyal/huge following. Many of us own several of different products from them with complete satisfaction, some even with 'repeats'?
I hope you find a vape that you're happy with, but you experience doesn't really mesh with what the rest of us have found. It's your money, you deserve satisfaction. But new buyers should also expect an
high performance, reliable vape as the vast majority of their customers report on these Forums. My advice to them is 'order with confidence'. Informed choices and all that.
Regards to all. Happy Independence Day!
OF