To be clear I am speculating but speculating and Trevor has basically indicated that. When you add everything up in your head it makes sense. But yes I agree with you on both the communication and transparency. I never got into too much of the past and decisions/reasons behind things but it's the biggest bruise on the brand in my opinion.
No, they did not ask for my charger(s). I got $80 credit for each of 2 ss og's; it does seem petty to me, as well as an uneven treatment/unclear policy, which is one of the issues you guys are talking about here.
I didn’t actually return anything, just traded in my warranty on a unit that has sat in a drawer unusable for a year or two (that was part of my conditions)
As someone who was part of their crowdfunding campaign, and has now made 29 repair claims across 2 units since receiving them, never received back the separate body I purchased that had to be returned for repair 2 years ago, and has too often had to put up with months of promises and claims not delivered on, I’m kind of past any patience with it. It’s not I who offered a lifetime warranty on a unit that oftentimes hasn’t remained working for a week. Blaming us for expecting them to deliver on what we purchased isn’t where the problem lies. The problem is they have developed a product that hasn’t been reliable, offered it with a lifetime warranty, and now are unhappy that people aren’t understanding because they aren’t repairing the units that are being returned for warranty (or even waiting to return units when they say we can) in a remotely reasonable period of time (again) and rarely deliver a good customer service experience to their older customers.
At home the Magic Flight Orbiter seems perfect with a Hopper. On the go I usually turn the temp down a bit and use it native but if you can find it an old W9tech Nibbler AC bubbler works perfect with a couple O rings on the PFE.
@PlanetVape has those bubblers in stock.
I use both! but more often a hydrotube-type bubbler.
Just browsing around here after spending the last several weeks with an IO that I upgraded to under the same circumstances as stated here... I was extremely reluctant to throw what I thought was good money after bad by spending MORE at HL instead of getting my OG fixed...
I love this thing, it's perfect:
Hi, Joe, nice to see you around these parts.
When are the color io’s going to be ready?
- Hopper Labs
I am really glad that real guns are much more reliable than a Dope Gun(TM). My newest IO vapes great but the damned button still fucks up now and then. This is number three. The first one quit heating completely and the second would turn on and off whenever it felt like it. Let’s see how long this one lasts. This IO was a gift from a good friend so I have to go through him to warranty it but even with that Hopper Labs has been right on the mark with sending a replacement unit and waiting for us to return the malfunctioning unit upon receipt of the new one.
Just be sure the batteries are in some protective cover/case/end caps or something -- not loose in a pocket. (from the guy who had one 'vent' in his dresser drawer)
I do. They go in a 3D printed 3 battery holder. Thank for looking out!
