So...I’ll share my recent batteries experience.
On September 9th I ordered and paid for 2 new batteries. That day, I also emailed ghl and asked that they include 3 replacement batteries I bought shortly before the fire. They replied to my email and said they would.
Today the package arrived! Not bad turnaround time, huh? And it included 5 batteries! I was happily surprised.
The batteries were packaged in a 2 pack and separate 3 pack. As I was unpacking, I inspected each battery to see if was a GHB3 battery. To my surprise, 2 batteries are GHB2 and 3 batteries are GHB3.
What was more surprising was that the batteries were mixed so the 2 pack had one of each and the 3 pack had 2 GHB3 and 1 GHB2.
Time will tell if there’s a difference in performance. I’m charging them now and looking forward to a test drive. Today will be my first use of my hopper with (hopefully) a strong battery since November.
I also want to give a shoutout and thank you to
@VGOODIEZ . I tried tracking the status of this order on the ghl website. My recent order was listed and said “in progress”. When it didn’t change, I reached out to
@VGOODIEZ for help and to check the status. After I bugged him, I clicked on the link to my order and saw a link for tracking. The tracking link worked and gave me an accurate status of my shipping. So to all, take that extra step to track your package.
The really good news is that ghl honored their promise to replace at risk batteries. So props to them too!