Crafty/Crafty+ by Storz & Bickel

[Ricci]

I do not understand how they dont bother about there costumers!

 

[Razshiro]

hello Crafty users, check the S & B website if you are looking for those capsule :

 

[vapviking]

Yeah I've got a couple of stir sticks, a couple of cooling units, extra o-rings & screens.

edit: looks like I'm not the only one that thinks they're fucked up

edit2: Fair warning for any prospective purchasers in the USA; you may have better luck than I with S&B's warranty coverage if you can avoid using your battery, or usb port, because they aren't covered and are reportedly prone to failure (from numerous reviews).

Crafty and Mighty owners in the USA don’t get the same protections as they do in Europe and Australia, because Storz & Bickel can get away with substandard service by law. Their warranty coverage: “does not include defects due to normal wear and tear”. That’s verbatim. Batteries, which are covered for two years overseas, aren’t covered at all. And if your USB port stops connecting they will charge you for a whole new exchange. It seems the only way S&B portables are covered in the USA is if they aren’t used

I'd be pissed off too.
I once had a claim and was charged for new battery (S&B America), though under my mild protest they did reduce the fee slightly. I got a new Crafty and was 'happy enough' to have one back.
Maybe a reasonable push back from an unhappy customer might yield a better outcome.

We see you are upset, but I think you are over-stating S&B's unworthiness.
It's the difference in protection laws that is the problem, not the myriad businesses that function under those laws. Americans love to think of the U.S. as a business-friendly country, so this is what we have; laws that often favor the corporation's interests over our own. So Europeans and Australians and maybe others get better coverage than US customers.

The graphic from BBB looks impressive and shocking to me, since on several occasions I've had excellent service. On the BBB website, it says that to be accredited a business has to apply, be accepted and pay an annual fee. There's no indication that S&B has applied. The dramatic "F" rating is based on only 4 inquiries made about complaints filed in past 3 years to which S&B chose not to respond. It looks to me like S&B's greatest fault was ignoring the BBB.

I am sympathetic to your trouble with this vape, so lightly used. Someone at S&B has made a really bad call this time, regardless of the protection laws. They always have discretion. Sounds like you're done with them, so that's unfortunate. I have a feeling that with further communication (not of the irate nature, who responds well to that treatment?) they would make you whole, to use an insurance term.

(* the 'key' to a Mighty upgrade is having a warrant-able issue with Crafty. When I had to buy a new battery in Crafty, I was not 'eligible', but when that one flashed lights, bingo, for sixty bucks I had a Mighty.)

 

[Cardiox]

I ordered a wear and tear kit and it came in 2 days across the usa. Free shipping as well... I am sorry you all had bad experiences. Storz and Bickel's service for the U.S may not be that good but I hope when I send for my replacement that I will not have a bad experience.

 

[Eatrocks]

Well my beloved crafty has let me down, and so has s&b's warranty coverage. I've had it for just over a year, and the usb port failed. I did not use my crafty that often, in fact it still had less than 20 hours on it when it was sent in. It just wouldn't connect to the supplied charging cable anymore. At first it needed some wiggling, then the connection failed completely. I tried a couple of other usb cables to no avail, then got my rma# from s&b and sent it in. They refused to repair it, and sent me a bill for $129.

They called it abuse (I babied my crafty!), while I consider it a defective port. So I asked them to send it back unrepaired. I would have paid for a mighty upgrade, but not for repairing a warrantied crafty.

I decided to put the $129 toward a boundless cfx from puffitup. I am expecting to get my perfectly functioning crafty that won't take a charge back soon if anyone's interested. I suppose it could be hardwired to an external battery pack or something. Just a preview not a solicitation. I have extra parts too.

Let us know how u like the cfx!!! Give it a week, the factory taste is real on the boundless vapes, be sure u do a few dry burnoffs. I really wanna get behind the crafty/mighty but posts like these reaffirm why I don't. I bet when u get ur crafty back u could open it up and solder the charge port back.

 

[Crafty Vaper]

Well my beloved crafty has let me down, and so has s&b's warranty coverage. I've had it for just over a year, and the usb port failed. I did not use my crafty that often, in fact it still had less than 20 hours on it when it was sent in. It just wouldn't connect to the supplied charging cable anymore. At first it needed some wiggling, then the connection failed completely. I tried a couple of other usb cables to no avail, then got my rma# from s&b and sent it in. They refused to repair it, and sent me a bill for $129.

They called it abuse (I babied my crafty!), while I consider it a defective port. So I asked them to send it back unrepaired. I would have paid for a mighty upgrade, but not for repairing a warrantied crafty.

I decided to put the $129 toward a boundless cfx from puffitup. I am expecting to get my perfectly functioning crafty that won't take a charge back soon if anyone's interested. I suppose it could be hardwired to an external battery pack or something. Just a preview not a solicitation. I have extra parts too.

Sorry for your loss but I would try to talk to S&B and explain the problem again. I think there would be a solve of the problem.
Are American quality laws that bad?! What is when a Crafty battery or any other battery of another device dies after 2 or 3 weeks , all American customers have to buy a new device or change the battery??
If we Europeans get American quality laws with TTIP , we should leave this idea behind.

 

[grokit]

We see you are upset, but I think you are over-stating S&B's unworthiness.
It's the difference in protection laws that is the problem, not the myriad businesses that function under those laws. Americans love to think of the U.S. as a business-friendly country, so this is what we have; laws that often favor the corporation's interests over our own. So Europeans and Australians and maybe others get better coverage than US customers.

The graphic from BBB looks impressive and shocking to me, since on several occasions I've had excellent service. On the BBB website, it says that to be accredited a business has to apply, be accepted and pay an annual fee. There's no indication that S&B has applied. The dramatic "F" rating is based on only 4 inquiries made about complaints filed in past 3 years to which S&B chose not to respond. It looks to me like S&B's greatest fault was ignoring the BBB.

I am sympathetic to your trouble with this vape, so lightly used. Someone at S&B has made a really bad call this time, regardless of the protection laws. They always have discretion. Sounds like you're done with them, so that's unfortunate. I have a feeling that with further communication (not of the irate nature, who responds well to that treatment?) they would make you whole, to use an insurance term.

(* the 'key' to a Mighty upgrade is having a warrant-able issue with Crafty. When I had to buy a new battery in Crafty, I was not 'eligible', but when that one flashed lights, bingo, for sixty bucks I had a Mighty.)

You're right. It's only b&s america that I have a problem with. I'm not going to pay a $129 ransom for a new crafty that will also come with a defective usb port. They deserve the "f", because there are no positive inputs to balance out the negatives, it's just math. Just like it was a business decision to leverage substandard usb ports and dead batteries into profit centers, for us lucky customers in the usa.

So being in the unites states, I would only purchase a b&s product used, like a recent warranty return from somebody like me that paid the $129 and wants to flip it unused because at that price it may be worth it to not have their useless warranty at all. I would still buy one of their products new if I was in europe or down under, because the warranty is actually worth the high retail price of a brand-new b&s vaporizer there.

Also don't be under any illusion that b&s is "constrained" by business or other conditions in the usa. For example my new boundless cfx's warranty expressly says that the two non-user replaceable 18650 batteries are covered for the full two-year warranty period. And if something breaks like a charging port, even out of warranty the replacement fee is only $25. Not every manufacturer uses our poor consumer protections as an excuse to milk an overpriced substandard product's warranty coverage for more $ down the road.

 

[Mr. Me2]

You're right. It's only b&s america that I have a problem with. I'm not going to pay a $129 ransom for a new crafty that will also come with a defective usb port. They deserve the "f", because there are no positive inputs to balance out the negatives, it's just math. Just like it was a business decision to leverage substandard usb ports and dead batteries into profit centers, just for us lucky customers in the usa.

So being in the unites states, I would only purchase a b&s product used, like a recent warranty return from somebody like me that paid the $129 and wants to flip it unused because at that price it may be worth it to not have their useless warranty at all. I would still buy one of their products new if I was in europe or down under, because their warranty is actually worth the high retail price of a brand-new b&s vaporizer there.

Also don't be under any illusion that b&s is"constrained" by business or other conditions in the usa. For example my new boundless cfx's warranty expressly says that the two non-user replaceable 18650 batteries are covered for the full two-year warranty period. And if something breaks like a charging port, even out of warranty the replacement fee is only $25. Not every manufacturer uses our poor consumer protections as an excuse to milk an overpriced substandard product's warranty coverage for more $ down the road.

To put it a little differently, all because US laws may not protect consumers as well as other countries, does not mean a company needs to take advantage of those laws at the expense of its customers. It can just do the right thing.

 

[vapviking]

You're right. It's only b&s america that I have a problem with. I'm not going to pay a $129 ransom for a new crafty that will also come with a defective usb port. They deserve the "f", because there are no positive inputs to balance out the negatives, it's just math. Just like it was a business decision to leverage substandard usb ports and dead batteries into profit centers, for us lucky customers in the usa.

So being in the unites states, I would only purchase a b&s product used, like a recent warranty return from somebody like me that paid the $129 and wants to flip it unused because at that price it may be worth it to not have their useless warranty at all. I would still buy one of their products new if I was in europe or down under, because the warranty is actually worth the high retail price of a brand-new b&s vaporizer there.

Also don't be under any illusion that b&s is "constrained" by business or other conditions in the usa. For example my new boundless cfx's warranty expressly says that the two non-user replaceable 18650 batteries are covered for the full two-year warranty period. And if something breaks like a charging port, even out of warranty the replacement fee is only $25. Not every manufacturer uses our poor consumer protections as an excuse to milk an overpriced substandard product's warranty coverage for more $ down the road.

I meant just the opposite; that companies in US are less "constrained" because there is less stringent consumer protection than that in Australia, etc. Yes, companies are still free to write a better warranty, I don't think competition constrains or precludes that.

And in each case reviewed there is always discretion, an assessment is made and a person makes a judgement call. I think someone made a very bad call in your case. I am sympathetic and you should have gotten a replacement. Bottom line should be "The customer is always right."

That said, I still think the rating from this BBB is meaningless, except as a graphic to illustrate your frustration. The math is 4 to 0, but 4 is simply a statistically insignificant number whether it represents complaints or praise.

My warranty has not been worthless. It has weathered 3 Crafty's and 1 Mighty so far. I did pay once ($50) for a Crafty battery and once ($60) for the Mighty "warranty upgrade", and I've received all four as new-in-box with all accessories. They've sent me 2X charge adapters at N/C and some other goodies. The road has not been bump-free and one wonders about just how long they can keep selling Crafty's. In the plus column, I keep vaping along with very high quality vape, and my 2 year warranty ride is extended by an extra couple of months. I have it in writing from S&B that 2 years commenced on the day they received my first warranty return device. It was about 2-1/2 months old at that point.

Someone like Hopper Labs (if they can get it right, and they seem close) who's offering lifetime warranty is going to bring change to these policies, through competition. But somehow I doubt they are covering their batteries for very long!

 

[Eatrocks]

These Germans with their vapes ...they like Joe pesci...FUCK YOU PAY ME.

 

[Gandalf]

Damnit I really wish S&B would resolve these reliability issues already because I would LOVE to buy a Crafty but I can't bring myself to spend that much money on a vape I know will require warranty service. I went with the CFX for now and it's great, but the draw restriction is kind of annoying compared to the other vapes in my collection.

Please S&B get it together so I can confidently give you my money!

 

[grokit]

Please S&B get it together so I can confidently give you my money!

B&s has it together, it's their american service center that's fucking people over.

Puffitup can't even do warranty exchanges anymore, as b&s has "tightened things up"

 

[HellsWindStaff]

Damnit I really wish S&B would resolve these reliability issues already because I would LOVE to buy a Crafty but I can't bring myself to spend that much money on a vape I know will require warranty service. I went with the CFX for now and it's great, but the draw restriction is kind of annoying compared to the other vapes in my collection.

Please S&B get it together so I can confidently give you my money!

If the size of the CFX isn't a big deal, the Mighty is a hair taller and a hair thinner, and in general I think they have less problems than the Craftys but could just be perception

 

[Gandalf]

B&s has it together, it's their american service center that's fucking people over.

Puffitup can't even do warranty exchanges anymore, as b&s has "tightened things up"

What I would really like to see is a Crafty 2.0 with all of the issues resolved so the warranty process wouldn't even be a factor in my purchasing decision. I'd still buy a Volcano right this moment despite S&B customer service problems because I know that thing is built like a tank.

 

[grokit]

What I would really like to see is a Crafty 2.0 with all of the issues resolved so the warranty process wouldn't even be a factor in my purchasing decision. I'd still buy a Volcano right this moment despite S&B customer service problems because I know that thing is built like a tank.

Agree on the first point, but not the latter.
A least not the digital model

 

[pileus]

I love my crafty, as I love my mighty and I loved my plenty.

it's annoying as fuck when your vape goes off in the middle of a draw. crafty and mighty do that all the time. i never knew with the plenty as I was always squeezing the trigger like a nail gun and couldn't pay attention to the draw.

and I only got the crafty because my mighty popped a spring behind the button and thus no longer works.

 

[vapviking]

I love my crafty, as I love my mighty and I loved my plenty.

it's annoying as fuck when your vape goes off in the middle of a draw. crafty and mighty do that all the time. i never knew with the plenty as I was always squeezing the trigger like a nail gun and couldn't pay attention to the draw.

and I only got the crafty because my mighty popped a spring behind the button and thus no longer works.

Welcome.
A triple threat of S&B vapes! Guess you like orange. So, which do you think is the best first hit? Most efficient?

The broken switch should be covered by warranty, we've heard a lot of reports of switch breaking on Crafty and Mighty. A good thing, though a catch22, is that if your draws aren't enough to keep the vape from timing out, a quick push of the button anytime will at least reset the clock. Yeah, use the shaky button more!
The 'newer' Mighty models now time out at two minutes rather than one.

 

[Mr. Me2]

Damnit I really wish S&B would resolve these reliability issues already because I would LOVE to buy a Crafty but I can't bring myself to spend that much money on a vape I know will require warranty service. I went with the CFX for now and it's great, but the draw restriction is kind of annoying compared to the other vapes in my collection.

Please S&B get it together so I can confidently give you my money!

Don't want to jinx myself, but I have had no issues with my Crafty. Like other sites, I think people tend to post problems more than no problems. I would not assume a Crafty purchase is a guaranteed warranty claim.

Having said that, it does seem that US S&B customer service could use some relaxing, consistency, and improvement.

I don't think your concerns are completely misplaced. Have you considered a ff2?

 

[Vapoz]

The capsules are a welcomed addition in the S&B family, I always vape 3 different strains a day, now I can load them up without having to grind each session. The upper part of the capsule you can use as a spacer instead of a liquid pas.

Glad i am living in the EU, second crafty v2.10, 30 hours of usage, no problems with warranty.

 

[dirtdragon]

Just posted this in the mighty Forum but since service problems are cropping up here too I thought I should post again...

3rd post on this subject. Sorry to have to do this here but I have run out of options.

5 RMA's submitted for my faulty power button (common issue) from 3 different PC's to ensure something strange is not going on with my PC. No Response!

5 emails to America email address and 2 to the Info address. No Response!

Left 2 VM's about this issue. No Response!

Ordered the cans for the mighty and immediate response and shipped out already...


Any other suggestions on how to get these guys to respond? This has been going on for a month now! How is it others are getting response on the RMA but not me?

UGGHHHHH!!!!!!

 

[Vambo1980]

Well my beloved crafty has let me down, and so has s&b's warranty coverage. I've had it for just over a year, and the usb port failed. I did not use my crafty that often, in fact it still had less than 20 hours on it when it was sent in. It just wouldn't connect to the supplied charging cable anymore. At first it needed some wiggling, then the connection failed completely. I tried a couple of other usb cables to no avail, then got my rma# from s&b and sent it in. They refused to repair it, and sent me a bill for $129.

They called it abuse (I babied my crafty!), while I consider it a defective port. So I asked them to send it back unrepaired. I would have paid for a mighty upgrade, but not for repairing a warrantied crafty.

I decided to put the $129 toward a boundless cfx from puffitup. I am expecting to get my perfectly functioning crafty that won't take a charge back soon if anyone's interested. I suppose it could be hardwired to an external battery pack or something. Just a preview not a solicitation. I have extra parts too.

Hi the boundless CFX vape is great, but the crafty still tastes king IMO and i'm sure you would still want one in your collection. Its a shame they have not looked after you as it appears a warranty issue to me..

I Had my crafty open today and had a little look at the usb connection, it would be impossible to change with standard solder equipment. You could connect a charging jack up to the battery with an inline diode and just charge the battery via this way, but the crafty its self would not know it been charged so although i think it will work like this it will always show it has a low battery. I know this as i have replaced a cell in mine that was full and the one i taken out was flat. I had a few sessions with it that evening with the crafty showing depleted flashing battery in the app, but it just carried on working.

If your crafty is sent back faulty i would be interested in buying it from you... :-)

 

[grokit]

Just posted this in the mighty Forum but since service problems are cropping up here too I thought I should post again...

3rd post on this subject. Sorry to have to do this here but I have run out of options.

5 RMA's submitted for my faulty power button (common issue) from 3 different PC's to ensure something strange is not going on with my PC. No Response!

5 emails to America email address and 2 to the Info address. No Response!

Left 2 VM's about this issue. No Response!

Ordered the cans for the mighty and immediate response and shipped out already...


Any other suggestions on how to get these guys to respond? This has been going on for a month now! How is it others are getting response on the RMA but not me?

UGGHHHHH!!!!!!

You "abused" your power button anyways, like I abused" my usb port. It would not surprise me if this is another defective part that is also subject to "wear and tear", making it exempt from warranty liability.

 

[radiant34]

You "abused" your power button anyways, like I abused" my usb port. It would not surprise me if this is another defective part that is also subject to "wear and tear", making it exempt from warranty liability.

this is the price we pay for a $400 device which lacks complete sustainability. i honestly suggest everyone who had a problem with their warranty process contact TUV SUD (the company that certifies SNB) and send them pictures of your dirty chambers and broken plastic

 

[matthend]

If I need to make a warranty claim on this crafty and the proof of purchase is not in my name, will S&B honor the warranty and potentially do the mighty upgrade? I have the invoice, but it is unfortunately not in my name.

 

[Gandalf]

I don't think your concerns are completely misplaced. Have you considered a ff2?

Ha, I actually did buy a FF2, and then sold it on the Classifieds here the next day because I didn't really love it and immediately preferred using either my GH or UD. I like to get visible vapor and the FF2 vapor was too wispy, and if I wanted to get clouds, I needed to use a very long, very slow draw that I found to be kind of annoying.

Also, I wanted a session vape in the mix because the GH and UD are the perfect on-demand combo for me, but I didn't have anything to use that was convenient for when friends were over. That's why I've been looking at the Crafty / Mighty. Instead I decided to buy a CFX for now because it was considerably cheaper and the performance is excellent. Only thing I don't like is the draw resistance.