vapviking
Old & In the Way
Usually 1 to 2 days after they receive, you'll get either an invoice for new battery or, much more likely from your description, a notice that they've sent you a package (a new Crafty) and you'll soon be able to track that. I suppose you might email them and ask for expedited shipping, though I believe you'll pay for that.After about 60 hours and 6 months my Crafty finally failed (flashing lights and send to S&B message on app). I see where tracking shows it was received by S&B Friday...... What is the typical turnaround time for those that have processed warranty claims?
I hope its fairly quick because I don't have a good portable backup vape.
Let us know how things work out!