I am basing my information on sales history of Grasshopper accessories from my own personal website, which allows me to see things in a different light.
Over the past three months, I have seen a significant decrease in sales of grasshopper accessories from my store (unaffiliated with Hopper Labs). About two weeks ago I got a flurry of new grashopper orders (from averaging maybe a handful of hopper accessory sales a week to suddenly a dozen hopper accessory orders a day).
This correlated with a bunch of "My hopper shipped!" postings here on this sub. My grasshopper sales have one again stalled out which indicates to me that Hopper Labs conducted a small batch shipment of vapes to customers, and I would bet they are waiting on feedback before they ship out thousands of units to everyone else waiting on their grasshoppers.
I preordered my Grasshopper in March of 2015 and it was delivered June 2016. I've been watching Hopper Labs for many years.
While they may not have Storz & Bickle grade customer service, they are a small company building a single product which is very complicated using proprietary parts. Sure it can be frustrating, but that's a risk you take with any small business.
You think people who spend $100,000 on a Tesla Model S are having no problems? No Tesla car owners have tons of complaints regarding the construction quality of their carts, these are minor defects caused by a small team building extremely complicated cars.
If you want a reliable product from a reputable brand, why invest in a grasshopper? This is the company's first product ever released - of course it was bound to have issues, every company has issues with their first product releases.
So cut Hopper labs some slack. If you think you can do it better, go start your own company building a vaporizer.