Once again, PIU exceeds expectations. My Focus Pro stopped working right, I tried contacting the manufacturer and didn't hear back so I contacted PIU. First they sent me a free battery to see if that was the issue. It wasn't, so they gave me free shipping to send it to them to look at and exactly one week later I have what appears to be a brand new unit. I just can't say enough for their service and I'll never buy from anywhere else.