Got a response this evening from Hobbit at MF. They offered to replace the unit, which continues to speak highly of their customer service. It was kinda sad ripping apart my screen and breaking off the cover. I know now why they say not to pack the trench, that screen is brittle and pulled from the edge very easy. Fingers crossed they send me an updated unit, looking at the vaporpedia this was a version 3 or 3a.