herbzzzzzzzz
Active Member
are there ANY all glass vapes out there? seems like a lot of them are advertised that way but when you break it down there not, anyways the cloud looks like the best vape on the market
Discontinued VapeXhaleLabs Presents: The Cloud
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charliedontsurf
Medical
Vapocane is 100% glass and can be cleaned enough for international travel. It's a vaporizer which deserves far more credit than it gets on this forum. The only non glass part of it is the screen, but that's pretty much universal for every vaporizer except the Vapolution. Everything Max said about the vapolution is right, it has a 100% glass transfer when you use the Allinwonder bowl, but the vaporizer includes other drawbacks I won't go into here.
On the subject of glass screens, how about the "oil pad" included with the volcano? It's basically a bunch of loose glass frit (particles, flakes) all fused together. That has been out for ten years, I know of at least one well-regarded forum member (FLSkwat) who uses it with loose herbal material, even claiming that it works better than without. I believe there's similar products called Heathstone glass pads or something like that. This sort of thing wouldn't be too practical likely for the VXC, but would work great in other vapes.
On the subject of glass screens, how about the "oil pad" included with the volcano? It's basically a bunch of loose glass frit (particles, flakes) all fused together. That has been out for ten years, I know of at least one well-regarded forum member (FLSkwat) who uses it with loose herbal material, even claiming that it works better than without. I believe there's similar products called Heathstone glass pads or something like that. This sort of thing wouldn't be too practical likely for the VXC, but would work great in other vapes.
FLskwat
VAPOLITICS!
charliedontsurf said:
http://www.google.fr/search?hl=fr&x...m=isch&source=og&sa=N&tab=wi&biw=1440&bih=802
Stainless steel bro'
charliedontsurf
Medical
My bad! Foot, meet mouth. I could of swore there was some sort of frit-type screen. Good call FL.
I always wondered why vaporizers such as the Lotus and Vaporgenies didn't have similar oil pads produced for them, it would greatly broaden their appeal for concentrate users for what is probably a tiny cost.
I always wondered why vaporizers such as the Lotus and Vaporgenies didn't have similar oil pads produced for them, it would greatly broaden their appeal for concentrate users for what is probably a tiny cost.
herbzzzzzzzz
Active Member
i honestly think that this thing should have a 2 year warrenty, as a consumer if it broke after 2 years id like to think i would have gotten good use of it in that time span but if it broke after just 1 year id be pissed with that price tag, however iam sure their aim is to put out something amazing and it's prob. top notch in quality
IAmKrazy2
Darth Vapor
I would expect if the unit breaks after a year SM and crew will still fix it at a minimal cost, not $450. This is just my assumption, and not something I heard from the horses mouth. If I had to shell out $50 or so including shipping for a fix for example, it really wouldn't bother me too much a year and a half down the road
lwien
Well-Known Member
Regarding warranties, I would think that when a manufacturer is formulating their warranty policies, that they have to weigh a few things. One is what the current market is doing regarding warranties. Secondly, is how will this policy will affect the sales, both negatively and positively, and third, is what the associated costs are with these warranties, how much it adds to the "cost of doing business" and how that affects the profit margins. And the complexities are even more apparent when these policies are applied to a brand new product that is yet unproven in respect to long term, multi-year, field use.
A warranty that is too short could have a negative affect regarding sales, but a warranty that is too long could drive a company out of business.
Considering all the above, in my opinion, a one year warranty is reasonable.
A warranty that is too short could have a negative affect regarding sales, but a warranty that is too long could drive a company out of business.
Considering all the above, in my opinion, a one year warranty is reasonable.
aesthyrian
Blaaaaah
I would expect most quality vapes to last a year without any problems, so to me a one year warranty is either useless or the vape has major problems if it needs repair so soon. 
Survivalism
Weapon Enthusiast
I will buy the cloud and i imagine re-buy if i have too but i must say i agree that 1 year is a bit short, id like to see at least 1.5 
Wow, I hop off of a 6 hour plane ride and I see all this activity... Looks like there are two main topics to address today, apologies for any typos or grammatical errors, been awake for the last 36 hours on business.
First, let's tackle the whole "all glass vapor path" subject. Reece, you are absolutely right, the bowl is made of steel. Perhaps I've just been part of the vapor community for too long but to my understanding, I believed that most people felt that a stainless steel screen was pretty much required in order to hold the herb in place and that other vaporizers that advertise an all glass vapor path also had stainless steel screens.
The two that people brought up, the VapoCane and the Glass Vapor Genie all fall into this category, as does the LSV, Herbo, VHW, MW, etc etc. I'm not saying that makes me statements any more valid but then you could make the same blanket statement for any of the other glass based vapes too. The important thing to understand, as Max mentioned, is that while the other vapes have exposed heating elements (except for the VHW) that the air passes over, the Cloud is 100% glass encapsulated. If you want to split hairs, then I can always say the "vaporizer with the closest to an all glass vapor path"
This topic has already been discussed ad naseum in the previous pages of this thread and the great thing about America is, freedom of choice. If you don't agree with it, don't support it, it's that simple, no hard feelings.
Regarding our choice of going with a one year warranty, if anyone knows my history on fuckcombustion, they know that customer service is something important to me. If your unit does require repair after the one year mark, then we will have special pricing for replacements, you won't be paying anywhere close to the price for a new unit. Just to be proactive in answering questions, we have no idea what we would charge for replacements at this time, we're just concentrating on getting this unit production ready.
One thing to keep in mind about these companies that are offering lifetime warranties, is that I do feel that it is a bit of a bait and switch because if you look at the financial solvency of a lot of these companies, I'd be amazed if they are around in 10 years, much less 3. We'd be much more open to offering longer warranties if we had a simple product, basically a ceramic stick, a potentiometer, and some sort of housing. Our parts for the most part, are all custom made and while the manufacture has told us that they will stand the test of time, we have no real proof points other than to trust our manufacturing partner. I understand as a consumer why you would want a longer warranty but as vaporizers make a natural progression to something more complex with higher performance, there is a give and take that needs to occur.
As a young, start up organization, our #1 priority asides from producing the most mind blowing vaporizer out there is to be able to continue to keep the company running. Offering warranties of 3 years or more on a product that hasn't even been developed for more than a year from a risk perspective could be financially crippling. I am almost 100% certain that the amount of time and dollars that went into the R&D of this unit far exceeds what any other company has spent thus far by many multiples. Based on our burn rate and margins for our units, it just doesn't make fiscal sense for us to take a risk and extend the warranty when we've only been able to test this thing out for 6 months or so.
As much as I hate to say it, if you want something with a longer warranty then go ahead and buy another vape. You can wait another year, see how people's units are holding up and then decide to pull the trigger then. That is the best compromise I can think of as we will not be extending our warranty past one year until we have data that can support that. My day job as a business development consultant is to help scale companies to go from 10 people to 1000+ and a big part of that is managing risk.
Obviously we would like to offer the same type of warranties as our peers but given the amount of technology that went into the vapes of yesteryear versus what is inside the Cloud, it could be something that could potentially kill VapeXhale. Do I think the Cloud was built for the long haul? Of course, but like I said, we don't have enough data to support that it will last 3 years without a problem. Apple offers a one year warranty on their iPad and I think that our one year warranty on the Cloud is sufficient.
You guys are going to have to trust me on this one, if you saw our bill of materials and you understood how much we were actually making off of each unit, it's enough to almost make someone want to quit the project. Given the finite vaporizer market, I most certainly make more money doing my day job. As much as I love vaporizers, I'm not willing to risk the financial stability of my own family over a warranty issue and like I mentioned earlier, as much as it pains me to say it, if you're looking for a longer warranty then it would be better to buy another vape.
If we were to extend our warranty and do it the right way, then we would have to take another round of funding, further diluting my ownership in the company, and as I lose more and more power, VapeXhale will become more like your everyday manufacturing company that is strictly focused on the bottom line. The extra round of funding would provide the necessary cushion to deal with defects and returns but what would most likely happen is that VapeXhale will have a board of directors that are just concerned with profit/loss statements. Luckily, I make enough with my day job where I can keep contributing my own money into VapeXhale and still hold majority ownership so that I can make decisions from a vaporists' point of view and not from a business person's point of view.
Anyhow, I rambling a bit here but the net/net of this discussion is, while we will continue with our one year warranty, as long as I have control over VapeXhale, I will ensure that everyone is treated fairly. If you guys remembered the customer service I offered at Vriptech, expect nothing less with VapeXhale since this is my baby. I know the answer I gave is probably like diet soda, it quenched your thirst but probably still missing something. As Abe Lincoln once said, you can't please all the people all the time, but for anyone that knows me as a person, as a businessman, and as a vaporist, I don't half ass anything that I put my time into.
First, let's tackle the whole "all glass vapor path" subject. Reece, you are absolutely right, the bowl is made of steel. Perhaps I've just been part of the vapor community for too long but to my understanding, I believed that most people felt that a stainless steel screen was pretty much required in order to hold the herb in place and that other vaporizers that advertise an all glass vapor path also had stainless steel screens.
The two that people brought up, the VapoCane and the Glass Vapor Genie all fall into this category, as does the LSV, Herbo, VHW, MW, etc etc. I'm not saying that makes me statements any more valid but then you could make the same blanket statement for any of the other glass based vapes too. The important thing to understand, as Max mentioned, is that while the other vapes have exposed heating elements (except for the VHW) that the air passes over, the Cloud is 100% glass encapsulated. If you want to split hairs, then I can always say the "vaporizer with the closest to an all glass vapor path"
This topic has already been discussed ad naseum in the previous pages of this thread and the great thing about America is, freedom of choice. If you don't agree with it, don't support it, it's that simple, no hard feelings.
Regarding our choice of going with a one year warranty, if anyone knows my history on fuckcombustion, they know that customer service is something important to me. If your unit does require repair after the one year mark, then we will have special pricing for replacements, you won't be paying anywhere close to the price for a new unit. Just to be proactive in answering questions, we have no idea what we would charge for replacements at this time, we're just concentrating on getting this unit production ready.
One thing to keep in mind about these companies that are offering lifetime warranties, is that I do feel that it is a bit of a bait and switch because if you look at the financial solvency of a lot of these companies, I'd be amazed if they are around in 10 years, much less 3. We'd be much more open to offering longer warranties if we had a simple product, basically a ceramic stick, a potentiometer, and some sort of housing. Our parts for the most part, are all custom made and while the manufacture has told us that they will stand the test of time, we have no real proof points other than to trust our manufacturing partner. I understand as a consumer why you would want a longer warranty but as vaporizers make a natural progression to something more complex with higher performance, there is a give and take that needs to occur.
As a young, start up organization, our #1 priority asides from producing the most mind blowing vaporizer out there is to be able to continue to keep the company running. Offering warranties of 3 years or more on a product that hasn't even been developed for more than a year from a risk perspective could be financially crippling. I am almost 100% certain that the amount of time and dollars that went into the R&D of this unit far exceeds what any other company has spent thus far by many multiples. Based on our burn rate and margins for our units, it just doesn't make fiscal sense for us to take a risk and extend the warranty when we've only been able to test this thing out for 6 months or so.
As much as I hate to say it, if you want something with a longer warranty then go ahead and buy another vape. You can wait another year, see how people's units are holding up and then decide to pull the trigger then. That is the best compromise I can think of as we will not be extending our warranty past one year until we have data that can support that. My day job as a business development consultant is to help scale companies to go from 10 people to 1000+ and a big part of that is managing risk.
Obviously we would like to offer the same type of warranties as our peers but given the amount of technology that went into the vapes of yesteryear versus what is inside the Cloud, it could be something that could potentially kill VapeXhale. Do I think the Cloud was built for the long haul? Of course, but like I said, we don't have enough data to support that it will last 3 years without a problem. Apple offers a one year warranty on their iPad and I think that our one year warranty on the Cloud is sufficient.
You guys are going to have to trust me on this one, if you saw our bill of materials and you understood how much we were actually making off of each unit, it's enough to almost make someone want to quit the project. Given the finite vaporizer market, I most certainly make more money doing my day job. As much as I love vaporizers, I'm not willing to risk the financial stability of my own family over a warranty issue and like I mentioned earlier, as much as it pains me to say it, if you're looking for a longer warranty then it would be better to buy another vape.
If we were to extend our warranty and do it the right way, then we would have to take another round of funding, further diluting my ownership in the company, and as I lose more and more power, VapeXhale will become more like your everyday manufacturing company that is strictly focused on the bottom line. The extra round of funding would provide the necessary cushion to deal with defects and returns but what would most likely happen is that VapeXhale will have a board of directors that are just concerned with profit/loss statements. Luckily, I make enough with my day job where I can keep contributing my own money into VapeXhale and still hold majority ownership so that I can make decisions from a vaporists' point of view and not from a business person's point of view.
Anyhow, I rambling a bit here but the net/net of this discussion is, while we will continue with our one year warranty, as long as I have control over VapeXhale, I will ensure that everyone is treated fairly. If you guys remembered the customer service I offered at Vriptech, expect nothing less with VapeXhale since this is my baby. I know the answer I gave is probably like diet soda, it quenched your thirst but probably still missing something. As Abe Lincoln once said, you can't please all the people all the time, but for anyone that knows me as a person, as a businessman, and as a vaporist, I don't half ass anything that I put my time into.
lepstadder
Well-Known Member
You said way more than you needed to there for sure, but it illustrates your integrity and dedication to appease. You definitely have majority support of the community and dont need to worry about pleasing us anymore(besides getting us the units to use,lol) We are on board, fanboys before even using the product, if i had a VapeXhale store to camp out in front of until this thing released i would. And even if the reception was bad and i had to hard reset it every 2 hours i would still be happy because its ahead of its time, Apple joke...
But for real, get some rest and dont worry about all the bickering that occurs on here, we are all just like a backseat of kids super impatient after a long car ride for vacation with the tips of the roller coasters in the horizon!!
But for real, get some rest and dont worry about all the bickering that occurs on here, we are all just like a backseat of kids super impatient after a long car ride for vacation with the tips of the roller coasters in the horizon!!
thevapedcrusader
420247
^ ^ ^ i was gonna say that! Eta- except for the bad apple joke!
lepstadder
Well-Known Member
Derp 
DaProfessor
Well-Known Member
I'm just going to contribute my subjective observations of using a vaporizer w/ a glass air path around the heater vs. a metallic air path log vape. The taste does improve, but not so much that I would choose a glass air path vape purely based on taste improvement. I do notice a difference in effects. The VHW gives me the same short term high as any other vape, but the negative effects afterwards are reduced. I don't get any respiratory effects and almost zero hangover when using the VHW. I mentioned this to Mark at VRipTech, and he gave me some info about the polarity of the heated glass not effecting the full spectrum vapor during extraction. Haven't had time to look into the process, but sounds possible to me.
keifrichards
Shh! I'm Taping Here
Warranty:
The rest of the world has come to an extended warranty program for support. I agree if you look at the current vapes with Lifetime W's their part BOM's are like $20 I don't know how much this one is but the B cost is very important.
SM: You might offer a 3 year extended warranty with a 3 day turn for $50.. You need to do your math but this thought might work.
the device looks killer. I am sure you built it tough. I sell a lot of hardware and sell warranty with extended services like this every day.
The rest of the world has come to an extended warranty program for support. I agree if you look at the current vapes with Lifetime W's their part BOM's are like $20 I don't know how much this one is but the B cost is very important.
SM: You might offer a 3 year extended warranty with a 3 day turn for $50.. You need to do your math but this thought might work.
the device looks killer. I am sure you built it tough. I sell a lot of hardware and sell warranty with extended services like this every day.
stickstones
Vapor concierge
^^^
the VXC is the first all glass vapor path I have ever used. It may have something to do with the water and ice, but I notice a significant improvement in taste compared to all my other vapes.
the VXC is the first all glass vapor path I have ever used. It may have something to do with the water and ice, but I notice a significant improvement in taste compared to all my other vapes.
I've read this thread through multiple times, and one thing that jumps out at me is the thought and care that went into the design of the Cloud. For example, early in the thread stonemonkey55 posted about how they chose knobs and switches. We aren't owed this sort of information but VapeXhale provides it anyway.
There is a recurring theme in FC forums in which armchair critics deride design and warranty decisions made by designers who have clearly put thought into their choices. Somehow these people convince themselves that despite their lack of complete information about the design and manufacturing, they know what the "real" price or the "real" warranty period should be.
My position is that if the designers appear to be sincere and genuine, then I defer to their superior knowledge of the subject at hand. Seems to me that challenging their decisions would be teaching my grandmother to suck eggs, an activity I have always tried to avoid so as not be thought a pontificating ass. If the designers appear insincere or shady in any way, I don't want to have anything to do with them and don't care what price they charge or how long the warranty runs.
I just bought a ThinkPad for $2500. The warranty is for one year. I did not write Lenovo and tell them that it should be three years, nor did I demand an explanation why something costing that much with orders of magnitude more potential for failure doesn't have a longer warranty. One year warranties are common for all sorts of expensive complex electronic items. Holding VapeXhale to a higher standard strikes me as more than just a little presumptuous.
There is a recurring theme in FC forums in which armchair critics deride design and warranty decisions made by designers who have clearly put thought into their choices. Somehow these people convince themselves that despite their lack of complete information about the design and manufacturing, they know what the "real" price or the "real" warranty period should be.
My position is that if the designers appear to be sincere and genuine, then I defer to their superior knowledge of the subject at hand. Seems to me that challenging their decisions would be teaching my grandmother to suck eggs, an activity I have always tried to avoid so as not be thought a pontificating ass. If the designers appear insincere or shady in any way, I don't want to have anything to do with them and don't care what price they charge or how long the warranty runs.
I just bought a ThinkPad for $2500. The warranty is for one year. I did not write Lenovo and tell them that it should be three years, nor did I demand an explanation why something costing that much with orders of magnitude more potential for failure doesn't have a longer warranty. One year warranties are common for all sorts of expensive complex electronic items. Holding VapeXhale to a higher standard strikes me as more than just a little presumptuous.
weedemon
enthusiast
pakalolo said:
haha love your wording
maybe it's cause im vaked off some blueberry hash.but overall i agree with you the bar has been set pretty high, and i think at this point we really don't have anything to complain about.
price hike from 350 sale price to retail 449. it's still reasonable at that price. I was imagining a 500 - 550 price tag after pre-sale was over personally. (think about it, what is the tube alone worth? if it was a regular product on aqua labs?(200-300? more?) then there is vape itself that we are getting in that price too.)
warranty. well it's a new company and the product is very new like SM55 said too. I would never guarantee a product for longer than it has even been in existence for.
malawigold
Landrace Advocate
SM55- I know you'll take care of us after warranty for a service fee anyways which is proper procedure for all companies... especially when the owner of the company is thinking about using that very device every day too
STONEMONKEY IS STANDING BEHIND THE PRODUCT
anyways, I was hoping you'd answer my hydratube sizes question a few pages back it got missed
and two more questions
I'd like to have a car adapter for when I'm off the grid. Details?
Concentrate Bowls (ie oils) have not really been discussed
STONEMONKEY IS STANDING BEHIND THE PRODUCT
anyways, I was hoping you'd answer my hydratube sizes question a few pages back it got missed
and two more questions
I'd like to have a car adapter for when I'm off the grid. Details?
Concentrate Bowls (ie oils) have not really been discussed
sunsett70
Member
mongorian said:
i just hope that they test n retest the cloud unit after the changes. i'd rather they delayed a few more months (ok, weeks) and have a more stable unit rather than have to return a unit because they 'rushed' it out. i think this will be especially true for international buyers.
max
Out to lunch
sm, thanks for the in depth, no bullshit post on both 'all glass path' and warranty. 
I think it's important to note that Vapexhale is neither a big, faceless company like S&B or Vapir, nor a garage startup. The risks they're facing are serious. sm is not only the driving force/idea man of Vapexhale, but one of us as well, and I hope it's evident that he's going to take care of us, the customers, as well as the company he's putting his heart into.
I think it's important to note that Vapexhale is neither a big, faceless company like S&B or Vapir, nor a garage startup. The risks they're facing are serious. sm is not only the driving force/idea man of Vapexhale, but one of us as well, and I hope it's evident that he's going to take care of us, the customers, as well as the company he's putting his heart into.
Elluzion
Vapeosaurus Rex
SM,
I completely understand where you are coming from in terms of the warranty. It completely makes sense. I was thinking before you posted that "eh, a 2 year would be ideal for me", but now that you have posted that I have to say that I am completely content with a 1 year warranty now. You have proved to be a compassionate fellow member on this forum and outreach your kindness to the vapetastic world we live in. It is a gift. You are a gift to this community and I just want to say that I appreciate all the effort and work that you are putting into this "project". I have no doubts that you will be more successful and find yourself ruling a vape market hippies in the 60's thought could never exist. You are revolutionary, and I can't wait to see what you bring to the table in the future. I'm sure nothing short of something to blow every vapor enthusiasts mind, but until that day, we can all just sit back and enjoy the ride.
I completely understand where you are coming from in terms of the warranty. It completely makes sense. I was thinking before you posted that "eh, a 2 year would be ideal for me", but now that you have posted that I have to say that I am completely content with a 1 year warranty now
. You have proved to be a compassionate fellow member on this forum and outreach your kindness to the vapetastic world we live in. It is a gift. You are a gift to this community and I just want to say that I appreciate all the effort and work that you are putting into this "project". I have no doubts that you will be more successful and find yourself ruling a vape market hippies in the 60's thought could never exist. You are revolutionary, and I can't wait to see what you bring to the table in the future. I'm sure nothing short of something to blow every vapor enthusiasts mind, but until that day, we can all just sit back and enjoy the ride.herbzzzzzzzz
Active Member
^ "lets not quite suck each other dicks just yet"
lol quote from pulp fiction, sorry just wanted to say it
lol quote from pulp fiction, sorry just wanted to say it
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