MoltenTiger
Well-Known Member
I'd settle for a simple reply to my email. Simple email answer to a question, a technical question not a complaint, is free and it is expected of a reputable company.
If Topgreen and XVape were customer focused, they could triple their sales. After being ignored for 3 months, I will likely NEVER buy another Topgreen product. I will also be encouraging others to avoid Topgreen, and any of its children companies.
I can communicate in English and Mandarin. The letters to Topgreen were in Mandarin, my wife translated, and still no response. I have no respect for this company and if buying a Topgreen product, DO NOT buy direct; stick to trusted reseller.
Robert-in-YEG
“The moment you have in your heart this extraordinary thing called love and feel the depth, the delight, the ecstasy of it, you will discover that for you the world is transformed.”
~ Jiddu Krishnamurti
What is the technical question?
I wrote a reply before enjoying my ChriXmax hits, which was a rookie error. Trying a gifted new grinder out (had been using only BCG fine), good results.
Fair enough, email replies are expected to be replied to by reputable contacts, however it's not free? What do you mean by that?
Waiting that long to hear back is going to make seeing this other contact and favouring/free stuff more annoying as it seems like a tactic. Because of course it is, but it is unrelated to your elusive email question. It's not a one man show. Maybe it's worth vocalising such a query here for others to benefit from too?
Hopper Labs have been ghosting me for a similar time frame and as annoying as it is, they're clearly understaffed and overall kinda fucked and they've never been a reputable contact for good, prompt communication. However that's not just a mere question it's about 3 different warranty cases!
If you had been waiting as long for an answer on just one RMA I would agree with you more.
You say that you can communicate in two different languages but require a translator to do so?
I'm just not sure exactly what it is you want to know that would require this kind of approach.
I don't want to be that guy saying this, but can you consider that writing letters to people who are otherwise busy selling enough devices to eclipse any market impact that you can muster, is likely to go unanswered as their time is limited and for their investment of it they can serve more people and make more sales. Perhaps I'm misinterpreting you as I'm imaging a wall of text like this one.
I'm not supporting a lack of email replies, but there is an art to communication and given the confusion I have for what the subject of your question could even be, your comments seem like an overly reactionary stance to what is ordinarily somewhat normal for small customers talking to suppliers who deal with large qty buyers. Many of those buyers are resellers who are capable of ghosting or scapegoating just as much as anyone, as Cliffhanger found with his MP enquiry.
Not to be a snob but I wouldn't immediately trust technical advice from a vape store worker nor ask them for advice. You may still have a good question to ask engineers who can confidently answer it, and you have a direct link to them here via PPN.
Trying to establish an equivalent contact via email in a second language does kind of seem to be a bit hopeful.
Still, it sounds like you've tried contacting multiple people and have gotten nowhere, so I'd like to understand what it is you want to know so that I too can learn the answer.
Waiting that long to hear back is going to make seeing this other contact and favouring/free stuff more annoying as it seems like a tactic. Because of course it is, but it is unrelated to your elusive email question. It's not a one man show. Maybe it's worth vocalising such a query here for others to benefit from too?
Hopper Labs have been ghosting me for a similar time frame and as annoying as it is, they're clearly understaffed and overall kinda fucked and they've never been a reputable contact for good, prompt communication. However that's not just a mere question it's about 3 different warranty cases!
If you had been waiting as long for an answer on just one RMA I would agree with you more.
You say that you can communicate in two different languages but require a translator to do so?
I'm just not sure exactly what it is you want to know that would require this kind of approach.
I don't want to be that guy saying this, but can you consider that writing letters to people who are otherwise busy selling enough devices to eclipse any market impact that you can muster, is likely to go unanswered as their time is limited and for their investment of it they can serve more people and make more sales. Perhaps I'm misinterpreting you as I'm imaging a wall of text like this one.
I'm not supporting a lack of email replies, but there is an art to communication and given the confusion I have for what the subject of your question could even be, your comments seem like an overly reactionary stance to what is ordinarily somewhat normal for small customers talking to suppliers who deal with large qty buyers. Many of those buyers are resellers who are capable of ghosting or scapegoating just as much as anyone, as Cliffhanger found with his MP enquiry.
Not to be a snob but I wouldn't immediately trust technical advice from a vape store worker nor ask them for advice. You may still have a good question to ask engineers who can confidently answer it, and you have a direct link to them here via PPN.
Trying to establish an equivalent contact via email in a second language does kind of seem to be a bit hopeful.
Still, it sounds like you've tried contacting multiple people and have gotten nowhere, so I'd like to understand what it is you want to know so that I too can learn the answer.
Do you mean damage to the battery wrap?Today i removed my battery from both of my devices for the first time.
The end is i now have a quirk in every battery because the contacts seem to be close to each other.
Well there are worse things as long as they don't explode.
Or marking on the metal contacts of the battery?
If it's the wraps is it like this? I'm fairly careful replacing cells and this is what I'm seeing even still:
Excuse the tiny fibres from the MFLB bag I was storing this in..
But the scrapes almost crack the somewhat brittle wrap. Fairly minor after a dozen replacements or so but it's a cautionary flag for battery safety. My LG cells may be holding up a bit better, hard to say at this point.
Noticed too but don't be worry we are running so much hazardous tests to be sure this is doesn't happen!
The positive terminal having a harsh chamfered edge and the negative terminal being a fairly robust sprung spherical head pogo pin is a bad combo.
I definitely think a larger spherical or a rolling ball head style pogo pin for the positive terminal would be an ergonomic improvement, allowing easier cell replacements, quality battery retention as it is, and peace of mind for those aware of the explosive potential an 18650 houses. You could even save some cost by ridding the sprung positive pin and shroud and swap to using a basic static low-profile dome contact instead.
It's far from ideal for the included battery to get so easily marked/damaged by an interchangeable part like it is, even when being careful.
How's everyone else's batteries?
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