Multi-brand Xmax V3Pro vaporizer, convection, on-demand&session.

MoltenTiger

Well-Known Member
I'd settle for a simple reply to my email. Simple email answer to a question, a technical question not a complaint, is free and it is expected of a reputable company.

If Topgreen and XVape were customer focused, they could triple their sales. After being ignored for 3 months, I will likely NEVER buy another Topgreen product. I will also be encouraging others to avoid Topgreen, and any of its children companies.

I can communicate in English and Mandarin. The letters to Topgreen were in Mandarin, my wife translated, and still no response. I have no respect for this company and if buying a Topgreen product, DO NOT buy direct; stick to trusted reseller.

Robert-in-YEG

“The moment you have in your heart this extraordinary thing called love and feel the depth, the delight, the ecstasy of it, you will discover that for you the world is transformed.”
~ Jiddu Krishnamurti

What is the technical question?

I wrote a reply before enjoying my ChriXmax hits, which was a rookie error. Trying a gifted new grinder out (had been using only BCG fine), good results.

Fair enough, email replies are expected to be replied to by reputable contacts, however it's not free? What do you mean by that?

Waiting that long to hear back is going to make seeing this other contact and favouring/free stuff more annoying as it seems like a tactic. Because of course it is, but it is unrelated to your elusive email question. It's not a one man show. Maybe it's worth vocalising such a query here for others to benefit from too?

Hopper Labs have been ghosting me for a similar time frame and as annoying as it is, they're clearly understaffed and overall kinda fucked and they've never been a reputable contact for good, prompt communication. However that's not just a mere question it's about 3 different warranty cases!

If you had been waiting as long for an answer on just one RMA I would agree with you more.

You say that you can communicate in two different languages but require a translator to do so?
I'm just not sure exactly what it is you want to know that would require this kind of approach.

I don't want to be that guy saying this, but can you consider that writing letters to people who are otherwise busy selling enough devices to eclipse any market impact that you can muster, is likely to go unanswered as their time is limited and for their investment of it they can serve more people and make more sales. Perhaps I'm misinterpreting you as I'm imaging a wall of text like this one.
I'm not supporting a lack of email replies, but there is an art to communication and given the confusion I have for what the subject of your question could even be, your comments seem like an overly reactionary stance to what is ordinarily somewhat normal for small customers talking to suppliers who deal with large qty buyers. Many of those buyers are resellers who are capable of ghosting or scapegoating just as much as anyone, as Cliffhanger found with his MP enquiry.

Not to be a snob but I wouldn't immediately trust technical advice from a vape store worker nor ask them for advice. You may still have a good question to ask engineers who can confidently answer it, and you have a direct link to them here via PPN.
Trying to establish an equivalent contact via email in a second language does kind of seem to be a bit hopeful.

Still, it sounds like you've tried contacting multiple people and have gotten nowhere, so I'd like to understand what it is you want to know so that I too can learn the answer.

Today i removed my battery from both of my devices for the first time.
The end is i now have a quirk in every battery because the contacts seem to be close to each other.
Well there are worse things as long as they don't explode.
Do you mean damage to the battery wrap?

Or marking on the metal contacts of the battery?

If it's the wraps is it like this? I'm fairly careful replacing cells and this is what I'm seeing even still:
iMarkup_20211226_013414.png
Excuse the tiny fibres from the MFLB bag I was storing this in..
But the scrapes almost crack the somewhat brittle wrap. Fairly minor after a dozen replacements or so but it's a cautionary flag for battery safety. My LG cells may be holding up a bit better, hard to say at this point.

Noticed too but don't be worry we are running so much hazardous tests to be sure this is doesn't happen!

The positive terminal having a harsh chamfered edge and the negative terminal being a fairly robust sprung spherical head pogo pin is a bad combo.

I definitely think a larger spherical or a rolling ball head style pogo pin for the positive terminal would be an ergonomic improvement, allowing easier cell replacements, quality battery retention as it is, and peace of mind for those aware of the explosive potential an 18650 houses. You could even save some cost by ridding the sprung positive pin and shroud and swap to using a basic static low-profile dome contact instead.

It's far from ideal for the included battery to get so easily marked/damaged by an interchangeable part like it is, even when being careful.

How's everyone else's batteries?
 

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fogbank

Well-Known Member
How's everyone else's batteries?
My batteries are pretty much undamaged. I just removed both of them again and did not damage them at all. I think the battery that came in my Silver Gradient model has a slight dent in the wrapper near the positive terminal, but I think that was from my first attempt at getting it out. And it is a tiny dent with no tear in the casing.

What works for me is to keep the battery parallel to the body of the vape as much as possible. Don't be tempted to push the battery towards the negative terminal just because it has a spring. Use the ribbon and gently pull the battery out parallel to the device.

That being said it is still a tricky battery extraction and could definitely be improved to make it easier.
 

Petetbay

Well-Known Member
How's everyone else's batteries?
I didn’t know this was a thing. I have 8 single 18650 devices, 6 double 18650 devices, 1 single 26650 device, 1 double 21700 device and a double 18350 device. Never damaged a wrap. Just threw out 2 18650s for the 1st time end of life and I think I got another 4 or 5 still in rotation nearing end of life. I don’t really know how many batteries I have maybe 30, I know I have 7 waiting to be put into service. They could have put a rounded edge on the + terminal to make it easier on insertion, but it’s got spring -ve terminal and a ribbon, that’s all I need. More care is needed, these things can be dangerous. When you dispose to recycle always cover the +ve terminal with duck tape, same goes for 9 volt standard batteries, they have been known to short out and start fires because even though don’t enough voltage for use, they still have power in them. Always store and transport batteries in a battery case.
 
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MoltenTiger

Well-Known Member
I didn’t know this was a thing. I have 8 single 18650 devices, 6 double 18650 devices, 1 single 26650 device, 1 double 21700 device and a double 18350 device. Never damaged a wrap. Just threw out 2 18650s for the 1st time end of life and I think I got another 4 or 5 still in rotation nearing end of life. I don’t really know how many batteries I have maybe 30, I know I have 7 waiting to be put into service. They could have put a rounded edge on the + terminal to make it easier on insertion, but it’s got spring -ve terminal and a ribbon, that’s all I need. More care is needed, these things can be dangerous. When you dispose to recycle always cover the +ve terminal with duck tape, same goes for 9 volt standard batteries, they have been known to short out and start fires because even though don’t enough voltage for use, they still have power in them. Always store and transport batteries in a battery case.
It's easy to remove cells, you can just pull the tab. It's only when levering the cell in that there's an issue as the collar of the cell can sit on a harsh machined metal edge. This might vary in sharpness on a device basis.
The device likely has reverse polarity protection so it's hopefully a non-event if something happens with the circuit, so it's not a big deal just undesirable to be made to be so unnecessarily careful. We are made to be, quite ineffectively, with many other aspects of life especially atm. It's silly.

Potentially causing early discarding of cells is a bad practice. It's generally advised not to use a damaged wrap cell and only a small portion of people will rewrap. Good advice on the discarding tape tip. Lithium as an energy source is archaic and dumb. I was gifted wraps with my Xmax purchase, it would be annoying to source something like that because of bad product foresight. Why design something like this when it could be made safer and easier is my question, why not easily fix it.
 

Shit Snacks

Milaana. Lana. LANA. LANAAAA! (TM2/TP80/BAK/FW9)
Never hurts to have some spare 18650/21700 battery wraps. A proper heat gun is best, but a high temperature hair blow dryer will work.

I actually tried to use a space heater haha it sort of worked, but it was also a little afraid of getting the battery hot so I kept wimping out with it... Can't remember which vape damage that one it was a long time ago, probably FW7, I have not had any scuff or damage with them in the V3pro because I am pretty careful (though I did force one 30Q, which have thicker wrapping, out of my monosquare mod recently forgetting and it tore a little) I'm pretty careful about the cells I use in which vapes if they could be tight, have not wanted to try my Molicell here yet for that reason, I've just been using LG HE4
 

LesPlenty

Well-Known Member
Company Rep
I thought to have a removebable battery is nice when no more charging well or battery complete dead - then replace with a new one to keep the device alive
It sure is nice!
Hopefully, the units will last a very long time...enough to wear out more than a few batteries, too many devices become landfill due to no easy battery swap.
 

PPN

Volute of Vapor
Today i removed my battery from both of my devices for the first time.
The end is i now have a quirk in every battery because the contacts seem to be close to each other.
Well there are worse things as long as they don't explode.
"because the contacts seem to be close to each others"...?! Sorry I don't understand what you mean? Positive terminals and negatives terminals aren't to close of each other... please look at my reply at the end of this post about the damaged battery wrap issue.
Do you mean damage to the battery wrap?

Or marking on the metal contacts of the battery?

If it's the wraps is it like this? I'm fairly careful replacing cells and this is what I'm seeing even still:
View attachment 15559
Excuse the tiny fibres from the MFLB bag I was storing this in..
But the scrapes almost crack the somewhat brittle wrap. Fairly minor after a dozen replacements or so but it's a cautionary flag for battery safety. My LG cells may be holding up a bit better, hard to say at this point.



The positive terminal having a harsh chamfered edge and the negative terminal being a fairly robust sprung spherical head pogo pin is a bad combo.

I definitely think a larger spherical or a rolling ball head style pogo pin for the positive terminal would be an ergonomic improvement, allowing easier cell replacements, quality battery retention as it is, and peace of mind for those aware of the explosive potential an 18650 houses. You could even save some cost by ridding the sprung positive pin and shroud and swap to using a basic static low-profile dome contact instead.

It's far from ideal for the included battery to get so easily marked/damaged by an interchangeable part like it is, even when being careful.

How's everyone else's batteries?
Hi, please look at my reply at the end of this post, we updated on most units the positive terminal with a "rolling-ball" system (only first batch got the simple positive contact without the rolling ball.
I didn’t know this was a thing. I have 8 single 18650 devices, 6 double 18650 devices, 1 single 26650 device, 1 double 21700 device and a double 18350 device. Never damaged a wrap. Just threw out 2 18650s for the 1st time end of life and I think I got another 4 or 5 still in rotation nearing end of life. I don’t really know how many batteries I have maybe 30, I know I have 7 waiting to be put into service. They could have put a rounded edge on the + terminal to make it easier on insertion, but it’s got spring -ve terminal and a ribbon, that’s all I need. More care is needed, these things can be dangerous. When you dispose to recycle always cover the +ve terminal with duck tape, same goes for 9 volt standard batteries, they have been known to short out and start fires because even though don’t enough voltage for use, they still have power in them. Always store and transport batteries in a battery case.
Hi, about that battery issue... I noticed we already listened you since the first units released.
First batch got a simple positive terminal but I noticed most recents units have a spherical "rolling ball" style positive terminal (it's exactly the same + the rolling ball).Is somebody else owning severals units noticed the positive terminal change, is it what you was looking for?

The negative terminal being spring loaded, if you use that spring feature there is no reasons to damage the wrap.

In another hand I think like @fogbank the battery to be easy to insert with proper technik, his recommendation to keep the battery as parallel as possible from the deck is very good, after, using the spring loaded feature of the negative terminal before to push it in the deck, you can avoid to tear the wrap, my two cents...
I have 3 V3Pros now (received a new one a few days ago along with the Xmax Stash Box, Company's gifts!) and didn't noticed anything to comment about (not damaged at all imho), nothing to be worry about from my understanding.
Hope you can enjoy your Xmax V3Pro though!
 
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Vasgas

Well-Known Member
I've been happy with mine. No battery or air leak issues. It's a good budget piece. Won't compare it with any heavies but it's great for on the move, when I still wish to function instead of getting wrecked. I also don't need to be super careful with it like other portable with glass/wooden parts.
 

Zipford

Well-Known Member
My V3 has the rolling ball negative terminal. I've managed to nick the covers of two batteries. The device needs a better design, not better instruction for use.
Mine also has the rolling ball terminal, and it just seems tight getting the battery in and out. I don't think I damaged my wrap, but after reading the comments here and charging externally twice, I just decided I will charge the battery in the vape.

For me personally, the removable battery is most important for overall longevity: the life of the vape won't be dictated by the battery. But if you use the vape often and will be swapping fresh batteries in routinely to avoid downtime, some tweak to avoid this issue would be nice.
 

cliffhanger1

Well-Known Member
"because the contacts seem to be close to each others"...?! Sorry I don't understand what you mean? Positive terminals and negatives terminals aren't to close of each other... please look at my reply at the end of this post about the damaged battery wrap issue.

Hi, please look at my reply at the end of this post, we updated on most units the positive terminal with a "rolling-ball" system (only first batch got the simple positive contact without the rolling ball.

Hi, about that battery issue... I noticed we already listened you since the first units released.
First batch got a simple positive terminal but I noticed most recents units have a spherical "rolling ball" style positive terminal (it's exactly the same + the rolling ball).Is somebody else owning severals units noticed the positive terminal change, is it what you was looking for?

The negative terminal being spring loaded, if you use that spring feature there is no reasons to damage the wrap.

In another hand I think like @fogbank the battery to be easy to insert with proper technik, his recommendation to keep the battery as parallel as possible from the deck is very good, after, using the spring loaded feature of the negative terminal before to push it in the deck, you can avoid to tear the wrap, my two cents...
I have 3 V3Pros now (received a new one a few days ago along with the Xmax Stash Box, Company's gifts!) and didn't noticed anything to comment about (not damaged at all imho), nothing to be worry about from my understanding.
Hope you can enjoy your Xmax V3Pro though!
your word in god's ear. I don't have a feather on the pole. and one device is the "newer" with the buzz in on demand mode. But all good, I just buy a new device if something should be defective. it is no problem for me. and keep your good service ;)
 
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LesPlenty

Well-Known Member
Company Rep
1640570136870.jpg
Haha, my second newer unit has the ball + terminal and is the one that is damaged.. . obviously still not hamfisted Aussie proof...back to the engineers as I have a couple of V3 Tera's that use the same method of battery retention, just x2 batteries and never had a problem there.
 

Kaptan

Well-Known Member
They have not offered the V3Pro glass mp yet @ POTV, they have the V2Pro, that will not fit. :2c:
They are showing available and in-stock here. This is what I ordered and received the silicone adapter.

 

cliffhanger1

Well-Known Member
I now tested again about the Problem that one device makes now brighter ABV after 4 months, and at the beginning it was exact the same.
I changed the batteries again like someone here says. And thx for the tips to change. It is good with keep the battery parallel to the contacts. ;)
The better one in the bad device.
Now i am sure it is not the Battery. Thanks for the tip here.
But the problem stays exact the same. The ABV is only like the Mighty. (But it is very long ago i usede the Mighty).
I wrote to the shop about guarantee like @PPN said.

I'm really interesting to the shop's answer. Fortunately, the vape doesn't cost several hundred euros, so i can live with every answer.
I had a similar case with another vape in the past and the shop told me that he saw it differently and that he had only exchanged it out of goodwill. So i don't see the chances too great, as there is always a certain scope for interpretation, even if the matter is actually clear, albeit minimal. For us perfectionists, the minimum can be a big world, I think. and the Mighty brightness of the ABV is now much brighter I think.

 
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