Discontinued VapeXhale Cloud EVO

[Madcap79]

Well I mean if the "electronic smell" is escaping from the underside while it is inverted, won't it get sucked right back into the evo through the intake while you are breathing in air?

I hear ya. That was my concern with my Cloud+. I don't use it that often and that's one reason.

 

[darkrom]

Interesting. I never found any issues with smell on the ticker or cloud+.

 

[ChiefKeefe]

Thanks Sinclue, opened one. Well see what VXL has to say....

In the meantime, should I go back to my volcano and wait to hear back from VXL before continuing use with my EVO?

 

[stonemonkey55]

Im afraid my EVO may be acting up, and has been since I got it, I just didn't realize. Wanted to ask FC what they thought about this problem as there is little to no where else with discussion regarding the VXL EVO. I believe my circuit must be messed up and the UNIT isnt registering the temp and using the proper LED colors, making it overheat.

Im getting good hits, just concerned with it over heating.

So I turn my unit on, and turn the dial to 12. It warms up for like 1-2 minutes and is green at 12. I then turn it to 3:00 and the light turns RED, Which is suppose to happen. So I let it warm up at like 3 for probably around 3-5 minutes. My LED light now turns green, which is suppose to happen. Now I tune my EVO down to 1;30, and it turns to a RED LED again. When I turn it down, so it sees the red and starts to heat up.


Should I open a support ticket?

Thanks for the help and support so far FC!

No - the red denotes that the EVO is over or under temperature so the lights are acting as they should. Anytime you change the temp, whether up or down, the light will turn red until it hits the desired temp. Hope that makes sense.

 

[darkrom]

Red means "not the temp you set". So if its too hot it'll go red while its actually cooling down, then green when its the temp you selected.

 

[lazylathe]

Question on the dial calibration:

When moving from cold to 3PM i can change the LED from green to red with a tiny movement of the dial, either to heat up more or to cool the unit down for more flavor.
Anything after 3PM and it turns red to heat and then green once at temp. Moving anywhere between MAX and 3PM does not change the temp setting.
So on my unit it would seem that from 3PM to MAX is the same temp?

Is this normal?

 

[stickstones]

darkrom...i dont think the smell happens unless it is inverted, so there would be nothing going on using it upright.

 

[Seek]

lazylathe: I've found this behaviuos too and after further testing I found out that only the green LED range get broader above 3pm.
So it shows green even at max when its at 3pm, because its not that far but it will heat up a bit more. When its not entirely heated up over 3pm you can get the green-red transition over 3pm.
Even when there is jsut green there is difference. 3pm is nicely browning, fast vaping. MAX gives it that little boost to make it in one hit and gives super dark ABV.

 

[darkrom]

darkrom...i dont think the smell happens unless it is inverted, so there would be nothing going on using it upright.

Right. I'm hoping to use it normally. SM is helping me out big time here. I'll have a HT to try it out vertically, and I have no doubt it'll be safe and clean when used vertically, but I always loved using it inverted the most. I'd still love to see a solution so that I can use it in my bubbler, but for now using it vertically will be fine. As long as its safe I can make it work haha.

 

[ChiefKeefe]

Thanks Stonemonkey! ignore my support ticket

 

[oldiebutgoodie]

Good stuff. Of course the reality is for any NEW product, the rate is much higher.

XBOX360 Red Ring of Death
PS3 YLOD
PS2 DRE
XBOX DDE

All of these electronics had much higher defect rates, and these were done by multibillion dollar companies with decades of experience. Early returns on XBOX360s were like 20% defect rate (msoft denies).

Sony quietly settled a lawsuit about faulty PS2s, almost no one even remembers that even happened. Early gen PS2s were trash and the DVD players routinely crapped out.

An individual product warranty rate is a different (although related) animal than an industry segment standard. If a product has an inordinately high warranty rate, then it cannot be said to be within its industry standards (which goes to the original question).

As an aside (before we go too far off topic), in the year the Xbox was released MS accrued nearly $1B for warranty expense, roughly half that of the entire segment. MS can make all the denials it wants, but that accrual said otherwise.

 

[Dr. Plutonious]

Question on the dial calibration:

When moving from cold to 3PM i can change the LED from green to red with a tiny movement of the dial, either to heat up more or to cool the unit down for more flavor.
Anything after 3PM and it turns red to heat and then green once at temp. Moving anywhere between MAX and 3PM does not change the temp setting.
So on my unit it would seem that from 3PM to MAX is the same temp?

Is this normal?

Just asked about this like a week ago. This is normal.

 

[Muggle_Crusty Butt]

I need to send my EVO in for repair, user error, got some moisture in the bamboo which caused it to crack.

Fingers crossed that it gets back by the 20th!

My one "criticism" is that I have a $75 referral credit and was unable to use it for the repair. Not sure why, that being said, I am hoping to use the credit when the hydrafoot 2.0 comes back in stock.

 

[PoopMachine]

Im afraid my EVO may be acting up, and has been since I got it, I just didn't realize. Wanted to ask FC what they thought about this problem as there is little to no where else with discussion regarding the VXL EVO. I believe my circuit must be messed up and the UNIT isnt registering the temp and using the proper LED colors, making it overheat.

Im getting good hits, just concerned with it over heating.

So I turn my unit on, and turn the dial to 12. It warms up for like 1-2 minutes and is green at 12. I then turn it to 3:00 and the light turns RED, Which is suppose to happen. So I let it warm up at like 3 for probably around 3-5 minutes. My LED light now turns green, which is suppose to happen. Now I tune my EVO down to 1;30, and it turns to a RED LED again. When I turn it down, so it sees the red and starts to heat up.


Should I open a support ticket?

Thanks for the help and support so far FC!

How do you know its heating up again? It should turn red if you turn it down. It will turn green when the temperature comes down to where the knob is.

Far as smell, I use my Evo inverted 99% of the time. I have a Vertigo Hydrotree but I rarely use it. Mainly vape through my Mobius piece, my Apollo piece or my Everest Recycler. Ive never noticed a smell from either of my units but I dont leave them inverted because I like to stir the basket contents.

 

[lazylathe]

lazylathe: I've found this behaviuos too and after further testing I found out that only the green LED range get broader above 3pm.
So it shows green even at max when its at 3pm, because its not that far but it will heat up a bit more. When its not entirely heated up over 3pm you can get the green-red transition over 3pm.
Even when there is jsut green there is difference. 3pm is nicely browning, fast vaping. MAX gives it that little boost to make it in one hit and gives super dark ABV.

Thanks!
Mine on MAX takes a good few rips to get that dark brown ABV.
The other night after a 30 minute heat soak at MAX it took 6 big rips to get a dark roast.
Very thorough extraction and nothing was left in the herb at the MAX temp. I know this because i pulled until the tube was clear and no trace of vapor even after a stir.

Slept like the dead that night!

 

[Smoke1ForMe]

I have been experiencing that smell ever since I got my EVO. I can recreate it anytime I invert it for more than 5 seconds, with an ELB in or not doesn't matter. I submitted a support ticket and they suggested cleaning it with ISO, I have cleaned the bamboo with ISO and still haven't gotten rid of it. Have been contemplating sending it in but haven't yet.

Everyone should try flipping their EVO without an ELB in it for 10 seconds and smell the bamboo and see if you get the smell.

 

[Madcap79]

I have been experiencing that smell ever since I got my EVO. I can recreate it anytime I invert it for more than 5 seconds, with an ELB in or not doesn't matter. I submitted a support ticket and they suggested cleaning it with ISO, I have cleaned the bamboo with ISO and still haven't gotten rid of it. Have been contemplating sending it in but haven't yet.

Everyone should try flipping their EVO without an ELB in it for 10 seconds and smell the bamboo and see if you get the smell.

I get the smell from the Cloud+ regardless of ELB or length of invertedness. I know this is the EVO thread but if the internals are the same then I suppose it's still relevant. If not I'll bow out of the conversation.

 

[stonemonkey55]

Quick Update - we are looking into new international carriers to ship our products. While we thought we did the necessary stress testing (dropping boxes from the second story of our houses) the damage that we have seen to our units, especially the TravelBuddy have caused us to re-think who we use.

Completely unrelated but a pretty cool article about vaping and dabbing on Leafly today

http://www.leafly.com/(F(CPJmL5dJKH...versus-dabbing-why-you-should-care-about-heat

With our concentrates attachment, why not both?

 

[JCat]

Ok ... thought I'd chime in ... I flipped mine upside down and stuck my nose right on the bamboo, as well as right at the seams beside the bamboo ... the smell is stronger next to the bamboo then with my nose on the bamboo (as would be expected since the smell isn't coming from the internals of the bamboo)

Really smells like solder/flux! Stuck my nose on the top grill and can't smell anything. So here's my theory ... hot air rises but it is well insulated around the heater at the top (basically a separate chamber from the electronics on the bottom) ... when the unit is inverted, the heat from the top half of the unit rises, and the hot air gathers the solder/flux/electronics odor as it rises ... I wouldn't think with all the insulation that this hot air would be hot enough to cause any issues, but I can see it carrying the smell from the electronics ... used upright, obviously no smell, used upside down, there's an odor, but I'm not sure how much of a health issue it would be, if any at that temperature ... would have to measure the temperature to know for sure. Maybe some form of coating/enamel over the electronics after assembly could prevent the smell from leeching? (Just a thought ... pretty sure I've heard of something like this ...)

 

[stonemonkey55]

Ok ... thought I'd chime in ... I flipped mine upside down and stuck my nose right on the bamboo, as well as right at the seams beside the bamboo ... the smell is stronger next to the bamboo then with my nose on the bamboo (as would be expected since the smell isn't coming from the internals of the bamboo)

Really smells like solder/flux! Stuck my nose on the top grill and can't smell anything. So here's my theory ... hot air rises but it is well insulated around the heater at the top (basically a separate chamber from the electronics on the bottom) ... when the unit is inverted, the heat from the top half of the unit rises, and the hot air gathers the solder/flux/electronics odor as it rises ... I wouldn't think with all the insulation that this hot air would be hot enough to cause any issues, but I can see it carrying the smell from the electronics ... used upright, obviously no smell, used upside down, there's an odor, but I'm not sure how much of a health issue it would be, if any at that temperature ... would have to measure the temperature to know for sure. Maybe some form of coating/enamel over the electronics after assembly could prevent the smell from leeching? (Just a thought ... pretty sure I've heard of something like this ...)

We spoke with our PCB manufacturer and that was their hypothesis as well. They have been testing all day and their feedback was that they weren't so sure that the smell was off gassing but it was definitely off putting. Needless to say, we don't want "off putting" either. After hearing their feedback, I'm going to drill a hole into the bottom of my EVO to let air dissipate and see if that keeps the lower chamber cooler.

 

[dontfeedphils]

We spoke with our PCB manufacturer and that was their hypothesis as well. They have been testing all day and their feedback was that they weren't so sure that the smell was off gassing but it was definitely off putting. Needless to say, we don't want "off putting" either. After hearing their feedback, I'm going to drill a hole into the bottom of my EVO to let air dissipate and see if that keeps the lower chamber cooler.

If your electronics contractor isn't cleaning the assemblies after assembly they probably should be. More than likely they're using a no-clean flux and leaving it on the assembly, which could cause some smell once heated again. Either clean the no-clean flux or use a water soluble flux and clean it very well.

Source... I'm an Electronics Manufacturing Engineer. Shameless plug, my shop does a hell of a job and is always ready to take on more work!

 

[ScientifiK]

Catching up . . .

Warranty is managed as an expense relative to revenue, expressed as a percentage. "Standards" are "set" through analysis of industry leaders (typically the largest companies). These essentially become "targets" aka performance standards.

In a consumer electronics analysis by a warranty trade journal comparing leadership warranty actuals to accruals, nearly all companies fell within the 2-3% range. The report cites 5% as the cut-off for a "manageable" level of warranty. Small immature manufacturers are very often above this mark.

Not sure if serious.

(my question) "What are those industry standards" =/= What does industry standards mean (what you answered). I'm not sure how you arrived at that, but the term is self-explanatory, especially in this context. Maybe I'm getting trolled, but I'll cut right to it. I was hoping there were some numbers to go along with vtacs statement rather than just reposting company damage control. The reason I wanted to know specifics is because my VXH products appear to have a higher failure rate than my other products. Since I'm just one person out of many, my personal experience could be an anomaly or common, but data is needed to support either conclusion.
I'm not sure what posting numbers of the broader consumer electronics industry does for you, but since I can't purchase or return my broken purchase to a consumer electronics store (such as Best Buy or Amazon), it does nothing for me. More importantly, it doesn't have much relevance when someone is cross-shopping the top vaporizers on the market.

tl;dr
If you have the failure rate of any of these units compared to competing units (in this specific industry) I'd like to see it.

I'm 1000% positive that I don't use prolonged inversion. I flip it and then hit it and immediately flip it back. During the flipping action I smell it most times.

To be completely honest I'm a little didsapointed that the official answer seems to be "ignore it". Especially since this wasn't an issue on the cloud tickers. Ive always felt that the ticker was a superior vaporizer, and the Evo feels more fragile and plastic, like it was made for less money and sold at the same price.

My concern here is that with a smell issue like this it is hard to feel like you have a top of the line premium vaporized that we all paid for. I have a bunch of vapes that don't smell like electronics, how come my most expensive and supposedly cleanest one has to smell?

I'd love for something to be done about this but I get the feeling nothing will. Now that others have verified the issue on their evos, I have to consider how much I want to use and recommend this vape if the official answer is that it isn't happening for SM, so just ignore the smell.

I'm sick enough for someone my age, the last thing I Want is to be questioning mystery smells from my top of the line expensive vaporizer.

I had these same concerns and issues with VXH. Many members here are willing to overlook these issues because VXH was started by members from this very forum. However, for someone like me that's new to vaping, I have no history with them. Only lighter pockets and broken parts. Given my experience with my Cloud+, I thought it was crazy to take chance on a full price Evo, but the hype was strong, and my short time with the Cloud+ was great. and However within a month I'm sending it back in for repair. Which I will assume will be at my expense as shipping already is. I try not to complain about VXH on these boards as the fanboys come to their rescue quickly, but your opinion sounds just like mine, so realize you're not the only one. I'm in over $1k in VXH products and they haven't had much in the way of reliability or customer service. Like Dubya says "fool me once...."

 

[Anonymouse]

Ok ... thought I'd chime in ... I flipped mine upside down and stuck my nose right on the bamboo, as well as right at the seams beside the bamboo ... the smell is stronger next to the bamboo then with my nose on the bamboo (as would be expected since the smell isn't coming from the internals of the bamboo)

Really smells like solder/flux! Stuck my nose on the top grill and can't smell anything. So here's my theory ... hot air rises but it is well insulated around the heater at the top (basically a separate chamber from the electronics on the bottom) ... when the unit is inverted, the heat from the top half of the unit rises, and the hot air gathers the solder/flux/electronics odor as it rises ... I wouldn't think with all the insulation that this hot air would be hot enough to cause any issues, but I can see it carrying the smell from the electronics ... used upright, obviously no smell, used upside down, there's an odor, but I'm not sure how much of a health issue it would be, if any at that temperature ... would have to measure the temperature to know for sure. Maybe some form of coating/enamel over the electronics after assembly could prevent the smell from leeching? (Just a thought ... pretty sure I've heard of something like this ...)

I proposed the same thing a page back and was ignored. :/

If this phenomenon weren't related to convection currents, you could smell the same odour at the base hole even with the EVO right way up, but nobody has reported this happening. Perhaps conduction is more responsible for the heating of the electronics, but it's a convection current that's moving the air around those electronics to the outside of the unit. When the unit isn't inverted and thus the heat source is above the electronics, this current isn't flowing over them.

I still maintain that sealing the base to eliminate the conventive flow potential is going to stop this. Adding a vent on the bottom will increase flow, so if anything should intensify the odour or make it appear more quickly.

And like the previous post says, cleaning the assemblies more thoroughly can't hurt either.

 

[wootze]

High, erybody. Ima jump in here.
I only use my EVOs upside down to get sideways several times a day.
When I got them, I cycled them on 3-4-5... for HOURS.

No stink and more stoned than an Afghani adulterer .

These little doods are killing my ass...but not with noxious gasses.

 

[Muggle_Crusty Butt]

I still maintain that sealing the base to eliminate the conventive flow potential is going to stop this. Adding a vent on the bottom will increase flow, so if anything should intensify the odour or make it appear more quickly.

Adding a seal at the bottom of the bamboo gap may stop the smell from escaping. However, would that not be masking the issue? While inverted if the PCB is getting too hot, decreasing air flow would only increase the temperature around the PCB?

At what temperatures is it safe for the PCB to be exposed to without giving off gases from the solder? It is interesting that Seibo referenced this in the Leafly article.

Also mentioned in the article, is that safe vaping occurs below 365F. Around what part of the dial does 365 occur? Has anyone been able to measure the max temp after heat soaking?

I was told that some concentrates need a temp of 700F, interested to see how the concentrate adapter is going to work.