TinyMight / TM 2

[eliaz]

The issue is not the design, I understand these are hand made and it's one guy but what bothers me is the not answering of emails. Yes things break and nothing is perfect but I've been waiting for a reply for a long time.

Some kind of customer support or at lease a warning on the website saying "I do not answer emails of any kind should your unit stop working you will not get support from me."

You guys defending him and his methods would be just as upset if it were your unit.
You're just lucky nothing has happened yet.
But you keep defending and others will keep buying and further complicates the sellers position of selling new units and not fixing old ones. The more he sells the less chances of us getting replies.

We all spent the same amount of money and having a usable tinymight should not be luck of the draw. Every seller should stand by their products.

Im not even asking for a free repair, I'd be willing to pay for shipping and parts but for gods sake answer your customers.

 

[Abysmal Vapor]

@eliaz How many people do you think got fucked up and never taken care of by TM dude till this date?They are companies like Hopper labs who WERE known for slow response rates and 6 months RMA processes ,but people still keep buying them.
We all agree the CS side of things should be handled better,but i bet the failure rate of the TM is very low,compared to some companies with a great CS.
On the other hand,I am currently looking for a job in the CS field. May be he should hire me to answer to e-mails,lol...

 

[RustyOldNail]

I rub pencil lead on threads to lubricate them, my science brain isn’t on right now so I don’t know if this is a good thing regarding electrical conduction, it’s not great but it works.

Modern pencils (used to use lead), use graphite. May not be the best choice:

“f. Graphite on aluminum encourages corrosion, one should never use a pencil on aluminum. (aircraft mechanics all know this, or should)”

From:

{Collins} Removing Pencil writing on aluminum chassis ... Summary

Also:
“It's worth noting that graphite is corrosive to bare aluminium. For this reason, anti-seize with graphite content (which is quite common) is forbidden in the aerospace industry.”

From:

Pencil lead on filter threads - not just plastic reels

Sirius repeatedly helps us less experienced guys - as do others, but one of his remedies is helping another case - cranky filter threads. On the last trip shooting St. John's bridge, I had some reflected highlights I wanted to view w/ a polarizer. I use encaps on a stack of filters. My...

www.photrio.com

I’ll stick with products designed for the task, though I’m sure there are home made recipes that may be effective, just do the homework.

 

[eliaz]

@eliaz How many people do you think got fucked up and never taken care of by TM dude till this date. They are companies like Hopper labs who are known WERE know for slow response rates and 6 months RMA processes ,but people still keep buying them.
We all agree the CS side of things should be handled better,but i bet the failure rate of the TM is very low.
On the other hand,I am currently looking for a job in the CS field. May be he should hire me to answer to e-mails,lol...

Good if the failure rate is low it should be easy to reply to so few emails, no?

 

[Siebter]

You guys defending him and his methods would be just as upset if it were your unit.

Nobody is defending anything here, we just share our experiences.

Good if the failure rate is low it should be easy to reply to so few emails, no?

Maybe. So?

 

[eliaz]

Nobody is defending anything here, we just share our experiences.



Maybe. So?

So either he doesn't care or hes bombarded with customer service emails. Neither of which is a good sign for the product

 

[Abysmal Vapor]

Good if the failure rate is low it should be easy to reply to so few emails, no?

Well if it was only people with failed units that were mailing him,probably yes. In communication a while back he mentioned that it takes up to 4-6 hours a day to reply to e-mails.If he still dedicates that much time and the response rate is that slow,there might be really high interest in this device. Sadly this is all just speculation,since there isnt anyone to give inside info on the matter.
Let's hope that one day,his business will grow up enough,so he can hire staff to do what he cannot .
Anyway i just wanted to point out that one should lower his expectation when dealing with a one man show,no need to nitpick into this any further.
Peace.

 

[Djsleepy]

I agree with @Abysmal Vapor , we all should have known From this thread that we were getting involved in a one man show and past problems with another company. Those of us that have chosen to take this journey do so knowing the risks. Its still our decision and stating things over and over that we all know already does nothing but fill this thread with fluff.....nothing productive!

You either are in or not IMO!

 

[eliaz]

Well if it was only people with failed units that were mailing him,probably yes. In communication a while back he mentioned that it takes up to 4-6 hours a day to reply to e-mails.If he still dedicates that much time and the response rate is that slow,there might be really high interest in this device. Sadly this is all just speculation,since there isnt anyone to give inside info on the matter.
Let's hope that one day,his business will grow up enough,so he can hire staff to do what he cannot .
Anyway i just wanted to point out that one should lower his expectation when dealing with a one man show,no need to nitpick into this any further.
Peace.

I think 2 months is more than enough time to get a reply, maybe just set up the return and say it will take a little while to get it repaired please be patient. At least we will feel like we got the ball rolling. He can hire anyone to do this. He can also chose to slow down on the amount of orders he takes. He can take many routes but the one he chose is not the proper one.

I agree with @Abysmal Vapor , we all should have known From this thread that we were getting involved in a one man show and past problems with another company. Those of us that have chosen to take this journey do so knowing the risks. Its still our decision and stating things over and over that we all know already does nothing but fill this thread with fluff.....nothing productive!

You either are in or not IMO!

Not everyone knows about this site, I found this thread after I had ordered mine. How I wish I would have known.

 

[Djsleepy]

Not everyone knows about this site, I found this thread after I had ordered mine. How I wish I would have known.

True , I guess everyone shops differently I found this site while researching the Haze Square looking for more info on it than I had.

 

[Skinku]

Thanks @RustyOldNail, consider myself and others educated.
I really should look for my science brain one day.

 

[Siebter]

I think 2 months is more than enough time to get a reply [...]

The thing is: there's not much *we* can do about it but to acknowledge it. Which we always do. But we are not the customer service of this company. We try to help as good as we can, but there are certain limits to it. It seems to me that any problem that is not solved by us is considered to be ignored by us.

 

[RustyOldNail]

Thanks @RustyOldNail, consider myself and others educated.
I really should look for my science brain one day.

Nah... never let “science”, get in the way of getting medicated. I only looked it up, as I’m a curious type, I bought the Nyogel lube as I own many flashlights and vapes with aluminum threads, and that’s what the geeks use. Before I spend my money, I take the time to research, best I can.

You see a lot of complaints all over this board, and some are by folks that for whatever reason, that didn’t do much if any reading and research. BUYER BEWARE....

 

[Djsleepy]

Nah... never let “science”, get in the way of getting medicated. I only looked it up, as I’m a curious type, I bought the Nyogel lube as I own many flashlights and vapes with aluminum threads, and that’s what the geeks use. Before I spend my money, I take the time to research, best I can.

You see a lot of complaints all over this board, and some are by folks that for whatever reason, that didn’t do much if any reading and research. BUYER BEWARE....

Would you mind sharing which Nyogel lube you have I see different kinds online? TIA

 

[RustyOldNail]

Would you mind sharing which Nyogel lube you have I see different kinds online? TIA

I never mind sharing, that’s the whole point of being on a forum...

In 2013, I bought the both the two types of Nyogel available at the time.

Nyogel #779 = THICKER gel
Nyogel #760G = THINNER gel

I use the thicker formula for my TM threads.
NOTE: While they may have updated or changed the numbers, their website should be helpful in getting the same comparable product. One tube will last you forever...

 

[Djsleepy]

I never mind sharing, that’s the whole point of being on a forum...

In 2013, I bought the both the two types of Nyogel available at the time.

Nyogel #779 = THICKER gel
Nyogel #760G = THINNER gel

I use the thicker formula for my TM threads.
NOTE: While they may have updated or changed the numbers, their website should be helpful in getting the same comparable product. One tube will last you forever...

Awesome thanks! So I'm going to be rotating five batteries, so alot of opening/closing..... How would you recommend use...every 5 batteries? Once a month?

 

[RustyOldNail]

Awesome thanks! So I'm going to be rotating five batteries, so alot of opening/closing..... How would you recommend use...every 5 batteries? Once a month?, etc.

In one if my earlier posts I wrote about my own charging uses for the TM. In that post I described why I go against the SAFE way of charging lithium batteries in an EXTERNAL charger, assuming a QUALITY charger like my Xtar. Because the battery cap is a weak point in this design in my opinion, which I was aware of before I bought the TM, I charge the same original VTC6 in the TM. I ONLY, charge it via USB when I’m home and can monitor it, but I do the same even with an external charger. I have a bunch of 18650’s, so I’m not concerned with rotating, just to avoid cross threading the battery cap, I already have an issue with the threading on the stem holder ring/cap, came that way, also reported in a previous post, sorry don’t have the time to look up all my past posts.

I do recommend to anyone that has not owned or use lithium batteries to read up, the link in my sig is one good place to start. So I don’t recommend follow my way with the TM, but I kinda know what I’m doing in this regard.

 

[Siebter]

Oh I would not consider charging the cells inside the unit to be a safety issue at all. I recommend charging externally mostly for the sake of having fresh juice at any point (who wants to experience an empty battery in mid session?) and because the usb port will be worn out in the long run by permanently plugging and unplugging it (I had a few cell phones that would still be alive if it wasn't for their usb ports). I want to preserve that port for emergency charging.

For the battery lid screwing / unscrewing I recommend practice. It's totally doable.

 

[Djsleepy]

In one if my earlier posts I wrote about my own charging uses for the TM. In that post I described why I go against the SAFE way of charging lithium batteries in an EXTERNAL charger, assuming a QUALITY charger like my Xtar. Because the battery cap is a weak point in this design in my opinion, which I was aware of before I bought the TM, I charge the same original VTC6 in the TM. I ONLY, charge it via USB when I’m home and can monitor it, but I do the same even with an external charger. I have a bunch of 18650’s, so I’m not concerned with rotating, just to avoid cross threading the battery cap, I already have an issue with the threading on the stem holder ring/cap, came that way, also reported in a previous post, sorry don’t have the time to look up all my past posts.

I do recommend to anyone that has not owned or use lithium batteries to read up, the link in my sig is one good place to start. So I don’t recommend follow my way with the TM, but I kinda know what I’m doing in this regard.

I'm not sure understood me I was asking about how often with my.heavy usage I should be applying gel ? hope that makes sense.

I read battery info already but thank you! I do have the 4 slot.XTAR external charger after.consulting my thread family, thank you! Now just need my TM....lol!

 

[RustyOldNail]

I'm not sure understood me I was asking about how often with my.heavy usage I should be applying gel ? hope that makes sense.

I read battery info already but thank you! I do have the 4 slot.XTAR external charger after.consulting my thread family, thank you! Now just need my TM....lol!

Apply a small amount to threads. If you are constantly changing batteries, just feel and apply more when dry. I wipe the threads first before applying more, the aluminum will make the old gel dark, and look dirty, buts it’s LUBE. I should have mentioned I don’t use my TM outside my home, so I don’t need to swap, hence my continued use of one battery, and not rotating. Even the best 18650’s sourced from the known reliable sources that don’t sell clones and rewraps, are CHEAP in my opinion.

While I agree with Siebter that a USB port “could” potentially get worn out, it’s never happened to me so I don’t concern myself with it. However, charging device internally, while “hopefully” should not be a safety issue, there are multiple reasons why external charging is usually the recommended path. The electronics and components in an external charger are usually more robust then the smaller and most likely less expensive parts included in the device. Then there is the PROPER charging algorithms used in the brain of an external charger, as opposed to whatever the boutique maker has chosen, perhaps as more of an afterthought? I put more faith in a device that’s special made to charge lithium batteries. Then there is the added heat that’s trapped inside any internal device, external chargers with the open bay design runs much cooler, look at HKM’s charger reviews with FLIR heat photos. I could go on, but hey, read up, learn, then do what you feel is SAFE and efficient for your own personal usage patterns.

 

[Siebter]

@RustyOldNail – Hey, I charge externally all the time. You don't. :-)

I haven't seen reports on internal chargers creating hazards for a *long* time. It used to be typical e cig mod issue a few years ago, but I don't see that anymore. I'm sure the charging algorithms used in the TM are one thing the maker gave some heavy considerations too.

 

[RustyOldNail]

@RustyOldNail – Hey, I charge externally all the time. You don't. :-)

I haven't seen reports on internal chargers creating hazards for a *long* time. It used to be typical e cig mod issue a few years ago, but I don't see that anymore. I'm sure the charging algorithms used in the TM are one thing the maker gave some heavy considerations too.

You are making a few assumptions on this topic. As I’ve just repeated in my last two posts, I use my external chargers all the time, EXCEPT with my TM, for all the reasons I just finished posting about. I’m not suggesting anyone follow what I do, but explaining the WHY, behind my decisions. Like I mentioned, I kinda know enough about lithium batteries over the last 15 years, that I’m confident that, FIRST, I’m doing things safely, and my last concern is how long an inexpensive 18650 lasts.

 

[Tweakz]

@Alton hi bro, nice to see you here . I'll help you solve this problem

 

[Siebter]

@RustyOldNail – I'm not sure how your way to charge the cells internally is safer, being able to monitor the charging procedure is pretty much standard with any device I think. I wouldn't do otherwise with an external charger too. It's a bit confusing how you point out various reasons why charging internally with the TM could be unsafe while that's exactly what you do.

The reason why I assume that some solid consideration went into the internal charging procedure is simply because I think it's the makers approach to be mindful with such details. I have a long paragraph by him in my inbox about what made him choose exactly the usb cable that he includes with the TM. He's totally into these kind of things. :-)

 

[PossumMD]

If you want quick turn around times and better warranty support,do not get involved with one man operations .

This wasn't a problem when I ordered, it became a problem after I ordered. And I've used plenty of one man operations, they might take a while with their workmanship, they've never taken over a month to answer an email. As an example, when I had enough of this crap and decided to get another device, I was on the two waiting lists I emailed their creators about within two days. If they can do it (and their devices sell out relatively quickly), why can't this manufacturer?