I need to agree here too, the quality is not up to par on the current batch of kiss carts. I am a huge fan of all your products have a Persei and omicron. I've been using he KISS carriages hard for close to 2 years. The current batch of Kiss carts with the dark wick, while they taste outstanding, they are not built with a quality that is consistent enough not to feel "ripped off" on the purchase .
I've purchased 8 of them in the past 2 months. 2 of them pulled the ceramic cup and wires out within 48 hours of use. (I have never had this happen) Another 2 burned out and give me a red LED within the 2nd usage.
I know how to use them, what not to do, etc. The fact that they break so soon in their usage cycle makes me know that this is a quality issue. They show their defectiveness early, it's not like I used it for 3 weeks then the cup pulls out. The fact that others are reporting the exact same thing can reasonably rule out user error here and point to some faultly construction.
I certainly understand your position to not be responsible for them as a company after they are used, due to the many number of things that could happen due to user error.
You are generally very good when it comes to customer service here, and I think you are missing a genuine opportunity here to ignore this and call it user error.
Sorry to call you out on this G, but this problem obviously isn't caused by user error, see post below.
Elmoe420 had the same problem with a kiss cart that hadn't even been used before, they unscrewed the top (for the first time) and the cup pulled out with the top, completely ruining the cart.
That is a serious problem that needs to be fixed asap!
If theirs pulled out so easily, without ever loading anything into it mind you, then you can't blame any of them on user error(it's a faulty design if it happens before oil has ever been loaded). It needs to be designed in a way which prevents this from happening in the future.
I'm not trying to start anything here, I love your products/innovation. However, you can't sit there and just say "looks like user error" when there is a report of it happening before it had been used.
Sorry to call you out on this G, but this problem obviously isn't caused by user error, see post below.
Elmoe420 had the same problem with a kiss cart that hadn't even been used before, they unscrewed the top (for the first time) and the cup pulled out with the top, completely ruining the cart.
That is a serious problem that needs to be fixed asap!
If theirs pulled out so easily, without ever loading anything into it mind you, then you can't blame any of them on user error(it's a faulty design if it happens before oil has ever been loaded). It needs to be designed in a way which prevents this from happening in the future.
I'm not trying to start anything here, I love your products/innovation. However, you can't sit there and just say "looks like user error" when there is a report of it happening before it had been used.