Krazzykid
Well-Known Member
Sorry to call you out on this G, but this problem obviously isn't caused by user error, see post below.This problem to me looks like user error, there for I can not fix that. You might not like this explanation but it's the truth. The ceramic cup was pulled out because oil solidifying and causing it to stick. Which easily can be fixed by making sure the oil never leaves the ceramic bowl and never to over load it.
Ok moving on. If you really want a cartridge that does not break and has a 1 year warranty I suggest you look into the Hercules Sr74x.
Elmoe420 had the same problem with a kiss cart that hadn't even been used before, they unscrewed the top (for the first time) and the cup pulled out with the top, completely ruining the cart.
That is a serious problem that needs to be fixed asap!
If theirs pulled out so easily, without ever loading anything into it mind you, then you can't blame any of them on user error(it's a faulty design if it happens before oil has ever been loaded). It needs to be designed in a way which prevents this from happening in the future.
I'm not trying to start anything here, I love your products/innovation. However, you can't sit there and just say "looks like user error" when there is a report of it happening before it had been used.
Some other users reported this same issue a few weeks ago. They had indicated they thought it was due to concentrate causing the cup to stick to the mouthpiece. However I experienced this exact same thing myself last weekend on a brand new Kiss cart that had never been used. I was at a String Cheese show (mind blowing set btw) and went outside on set break. Unscrewed the mouth piece for the first time and the entire cup pulled out. Of course I hadn't brought a spare to the show so was then shit out of luck. No clue why this occurred but as the Kiss cart was unused this wasn't due to any stickiness.
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