Discontinued The Persei Vaporizer for herbs and concentrates.

[konmo]

@THC SCIENTIFIC
Can I buy just the white plastic used in the button assembly?
My friend's wife held the button to long or pressed to hard or both while using the sr71 on my 8 and the threading where the gold screw goes melted a little bit so the screw doesn't sit evenly.

 

[THC SCIENTIFIC]

@THC SCIENTIFIC
Can I buy just the white plastic used in the button assembly?
My friend's wife held the button to long or pressed to hard or both while using the sr71 on my 8 and the threading where the gold screw goes melted a little bit so the screw doesn't sit evenly.

How is the plastic melting? It's impossible. Unless you kept the wire inside that you used on the previous mod.

Unfortunately we don't have extra button assemblies as this part shouldn't need to be changed.

I'll see if there is any left over after I retrofit the current stock and what's out there.

 

[Nube Scrutator]

hmm -- tryin to figure out the exact pieces


pretty setup -- no doubt my friend --

Just 2 pieces invisible, the sleeve and the base.

 

[konmo]

@THC SCIENTIFIC
Honestly I don't know how this happened. It was working great. I was using the new sr71. I didn't modify anything. Like I said my friends wife was hitting It and when she passed it back the button traveled farther in so I checked it out and some threads had melted. is it. Getting to hot maybe

 

[TommydCat]

Why would it get hot? The supplied circuit protector would blow, the bottom spring collapse, the batteries boil over, G divide by zero before parts of that switch get warm...

Did you do the initial disassembly/reassembly and inspect everything? The parts were normal (not melted) at that time?

 

[invisiblefriend]

@THC SCIENTIFIC thx 4 info ----

1 does it sound like the top needs to be replaced or fixed ? -- is that a common problem / maybe circuit board ?

2 can i send the core in after I get the top back ??? so i can still use part time w/ hammer 4 now ? -- -- and is it possible to just buy the persei core piece >... I'm 1200 percent sure that is where the short is ...are there extras ?

if not i understand --

what is normal turnaround time ?

and -- I keep sending messages from my w9 online account n msg center n they go un answered -- am I missing the old ticket center for service ? --- or just really bzy -- I'm not trying to be pain in azz -- just wanna do it right n I'm guna be missing so much

peace

Sorry guys running around getting the last pieces of the puzzle in place so we are good to go on the 8's on Monday.


Also for repairs submit a ticket or send the items in to the address on the website under shipping and returns along with a note saying what's wrong and copies of your reciepts, along with your contact info.


510 globes both for mods and egos are in stock, and Minicron lites as well.

Don't forget 8's start shipping again on Monday.

 

[konmo]

Why would it get hot? The supplied circuit protector would blow, the bottom spring collapse, the batteries boil over, G divide by zero before parts of that switch get warm...

Did you do the initial disassembly/reassembly and inspect everything? The parts were normal (not melted) at that time?

That's what I'm wondering too. But i swear that's what happened it just melted from the inside enough to tilt the screw i know it's tripping me out too

 

[jagroat]

@THC SCIENTIFIC
Can I buy just the white plastic used in the button assembly?
My friend's wife held the button to long or pressed to hard or both while using the sr71 on my 8 and the threading where the gold screw goes melted a little bit so the screw doesn't sit evenly.

I had this happen to me, I thought I had messed it up too and didn't want to admit it lol. When buttons become available, I'll buy a new one. For now I screwed the gold screw deeper in.

 

[nao12000]

Please only send messages through ticket system as they are only messages to be answered . We Do not answer messages in the online account message center with in your account for ordering..Please understand it becomes too much to have multiple question areas..

 

[Silicon Advisor]

Please only send messages through ticket system as they are only messages to be answered . We Do not answer messages in the online account message center with in your account for ordering..Please understand it becomes too much to have multiple question areas..

Is anyone responding to tickets through the website though? I added a comment to ticket #2340248 nine days ago and have yet to receive a response...

 

[spoutti]

@THC SCIENTIFIC I would like to have your opignon and tips as a user, not manufacturer, on cleaning the kiss carts through dry burns. I say opignon because I want what to know you really think, not what w9 uptech should say while covering your back.

Many posters itt report you saying not to do dry burns for cleaning (I killed one 7.4v kiss like that ). But I see you do it here.. It seems to give better results than an iso soak + tooth pick gentle scraping.

I ordered a bundle of kiss and a rebuild kit. I plan on testing its dry burn cleaning of the coil's limits. I dont mind killing a few coils in the process. I want a dry burn cleaning tech. Tx for everybody's input

 

[kindbeats]

@THC SCIENTIFIC I would like to have your opignon and tips as a user, not manufacturer, on cleaning the kiss carts through dry burns. I say opignon because I want what to know you really think, not what w9 uptech should say while covering your back.

Many posters itt report you saying not to do dry burns for cleaning (I killed one 7.4v kiss like that ). But I see you do it here.. It seems to give better results than an iso soak + tooth pick gentle scraping.

I ordered a bundle of kiss and a rebuild kit. I plan on testing its dry burn cleaning of the coil's limits. I dont mind killing a few coils in the process. I want a dry burn cleaning tech. Tx for everybody's input

I clean all of my KISS carts via either dry burns or combo of an iso soak followed by dry burns. Have yet to burn out a cart and my ceramic gets as clean as new.

 

[Frederick McGuire]

My cleaning method for my kiss carts so far has been to drop em in ISO overnight, then pull them out, dry off all the excess with a tissue, and then dry fire them while gently blowing on the coil.

This blows the ISO fumes away from my face, and keeps the coil cool enough that it doesn't glow red while dry firing.
Within a minute or 2 my cart is ready to go again

---------------------

I'm having issues with my v2 top.
The bugger just won't fire at 3.7v at all...

I've got the regular persei body with 2 18350s in it running at 7.4v.
This one seems to function mostly fine with the v2 top.
It'll occasionally give me the blinking light show, but for the most part it works ok and fires my herc.

In the long tube from the ss kit I've got a 18650 - so its running at 3.7v
My v2 top won't do shit on that body - just blinking lights as soon as i start screwing it in, and whenever I press the button (both with a cart and without)

My v3 top is working like a champ. I can just screw it on to either of those bodies and its working perfectly - fires up my herc perfectly at 7.4v, and is powering my kiss globe perfectly at 3.7v...

Anyone have any idea what's happening here?
Or is this a warranty issue?

--------------------

Oh, also, just for shits n giggles, I tried my sr74 herc (regular 7.4v setup - white rod) on my 3.7v setup - it still worked, and I could get visible vapor out of it
Probably nothing groundbreaking, but I thought it was a surprising outcome.

And finally, can someone give me a quick breakdown on all the different herc models?

I know I've got a SR74 setup.
I know there's also the sr71, and sr74x
And the 3.7v black rod...

So is the white rod in the 74 and the 71 the same thing?
Or is the 71 rod hotter?
Is it the 71 assembly or the rod itself that makes it hotter?
What exactly is the difference between the 74 and the 74x?
What is everyone's thoughts on running a white rod setup at 7.4v vs running a black rod setup at 3.7v?

 

[DieHard]

@Frederick McGuire
The SR-71 white and black rods have a contact strip around the rod at the bottom. The SR-74 rods have that contact point extended to include the entire bottom of the rod. The Black rods test the same, but the SR-74 rod is slightly "less hot" than the SR-71 rod.
I have a 71. The 74 originally had a steel threaded top cap. The 74x went back to the non-threaded top steel cap. I think there is a slight difference in the tubes also, but not sure.
If using some form of Variable Voltage then the 71 rod will give you a wider range to play with. The 74 rod at 7.4 has less chance of burned taste. The black rod is supposed to be best for flavor, but I never mastered it. I have both 71 and 74 white and black rods.

 

[OB]

I tried the torch method and burnt my ceramic cup black and wire got brittle and broke. I've had the best luck taking the cart completely apart including unwrapping the coil. Then clean/soak with iso. Not as good as a fresh ceramic wick. I get those off kidneypuncher. Saves money so when in doubt I can just change it. I also change it if I put low quality oil in and can't get the taste away. I was using it on my iris and would clean them with red hot burn offs, but after a few of those the taste would be shot until I rebuilt it. Good oil proper technique make the most difference in cart taste life.

In other news a plastic tube with a drip tip installed onto the okeanos mouthpiece makes a big difference in water making it to my mouth. Also it works better with the water shield slightly lowered so the edge isn't flush with the air holes aiding in its build up there to be sucked up. The rough part is i have to put a small amount of oil on the thread to keep it from falling further down to the bottom as it shakes around in my pocket

 

[DieHard]

I tried to torch clean the ceramic cup and it cracked in half when it cooled.

 

[invisiblefriend]

@nao12000

my friend -- you know how much I support w9 up tech -- I push your company to everyone === so many coverts to count .... n i love the work you guys do ... i really do --- i center my wax vaping around w9

but no replies to your customers emails ? I'm sorry but I do not understand that --
maybe I'm the crazy one --- I have been all over the site now -- i used to know where the "service tickets are" but I cannot find for the life of me (maybe with the site changes ??)-- I apologize for that
and plz can someone show me where it may be ? a link maybe -- thx in advance -- respect

but of course after first posting here- trying @THC SCIENTIFIC (another gr8 friend I hold much respect 2 ! ) -- I then went looking for the ticket with no luck --

so I did next best thing and I sent an email from my customer account since i assigned in -- I have a customer account because I purchase so much of my tools from you guys --- cause I respect your company so much !
even though it is easy to jump to so many silly companies -- i stick to w9uptech because you care -- your items r great n I love this community!
-- assuming if I send a question or anything especially through my customer account that shows all my purchases -- plus I have sent suggestions too on my limited time-- as well as reviewing items just because I want you 2b successful !

I sent a msg about my core first in the past -- I was able to deal with that issue for the time being -- I sent msg online and called phone # and left msg --
I never got reply but i never really was looking for one - it wasn't top priority -- i was able to still use by holding bottom wire tight and dealing with the issue

then the main tool -- the persei top broke -- i went through the same process as before -- online , then msg to account and then calling --- (sorry again i couldnt find the service ticket - i assumed it was combined with customer communication nowadays ... I was surprised to see my msg about the core still unanswered so I guess you are right -- no answer to customer account messages ???... I went through same steps for the broken top -- both under 5 months old... --- ) the top is tres importante

but now I guess its my fault as a customer I do not know where the ticket area is ???

and as a suggestion my friends -- if you are not going to use the online msg center at all for any reason -- maybe plz take it down --- it doesn't make sense ? I understand if its too much work to have two question areas -- so remove one ---- plz -- i can only imagine how many are sitting and waiting on replies -- but please show me a link to the "service center ticket msg system" thank u in advance
-- i thought abut the 65$ persei warranty service as last resort but its only 5 months old ?

again much respect to the entire up tech team / company and the community ! thank u all !
i hope you understand the frustration -- its mixed with respect n luv my friends

peace Invisible Friend

Please only send messages through ticket system as they are only messages to be answered . We Do not answer messages in the online account message center with in your account for ordering..Please understand it becomes too much to have multiple question areas..

 

[PPN]

@nao12000

my friend -- you know how much I support w9 up tech -- I push your company to everyone === so many coverts to count .... n i love the work you guys do ... i really do --- i center my wax vaping around w9

but no replies to your customers emails ? I'm sorry but I do not understand that --
maybe I'm the crazy one --- I have been all over the site now -- i used to know where the "service tickets are" but I cannot find for the life of me (maybe with the site changes ??)-- I apologize for that
and plz can someone show me where it may be ? a link maybe -- thx in advance -- respect

but of course after first posting here- trying @THC SCIENTIFIC (another gr8 friend I hold much respect 2 ! ) -- I then went looking for the ticket with no luck --

so I did next best thing and I sent an email from my customer account since i assigned in -- I have a customer account because I purchase so much of my tools from you guys --- cause I respect your company so much !
even though it is easy to jump to so many silly companies -- i stick to w9uptech because you care -- your items r great n I love this community!
-- assuming if I send a question or anything especially through my customer account that shows all my purchases -- plus I have sent suggestions too on my limited time-- as well as reviewing items just because I want you 2b successful !

I sent a msg about my core first in the past -- I was able to deal with that issue for the time being -- I sent msg online and called phone # and left msg --
I never got reply but i never really was looking for one - it wasn't top priority -- i was able to still use by holding bottom wire tight and dealing with the issue

then the main tool -- the persei top broke -- i went through the same process as before -- online , then msg to account and then calling --- (sorry again i couldnt find the service ticket - i assumed it was combined with customer communication nowadays ... I was surprised to see my msg about the core still unanswered so I guess you are right -- no answer to customer account messages ???... I went through same steps for the broken top -- both under 5 months old... --- ) the top is tres importante

but now I guess its my fault as a customer I do not know where the ticket area is ???

and as a suggestion my friends -- if you are not going to use the online msg center at all for any reason -- maybe plz take it down --- it doesn't make sense ? I understand if its too much work to have two question areas -- so remove one ---- plz -- i can only imagine how many are sitting and waiting on replies -- but please show me a link to the "service center ticket msg system" thank u in advance
-- i thought abut the 65$ persei warranty service as last resort but its only 5 months old ?

again much respect to the entire up tech team / company and the community ! thank u all !
i hope you understand the frustration -- its mixed with respect n luv my friends

peace Invisible Friend

Maybe they are busy cause I heard they moved to another location...

 

[DieHard]

@invisiblefriend the ticket submit button can be found under the "contact us" from the main menu. Green box that says report a problem/submit ticket.

 

[vjt324]

@invisiblefriend ive had two issues. one concerning a persei v2 top, and one concerning a omicron v2.5. both items were less than 2 months old. both items were returned to the address here
[ http://www.w9tech.com/warranty/ ] without any messages or heads up. simply put whats wrong and ur contact info and ur receipt. both items were resolved and returned within a two week period. v2 top replaced w a v3 top!!

pertaining to ur top and paying 65$...if bought from them or an authorized vendor u have a year. ebay or anywhere else has no warranty and u have to pay the 65$

imho u should quit waiting around for a reply and send in. problems would've been halfway resolved by now.

 

[kindbeats]

@nao12000

my friend -- you know how much I support w9 up tech -- I push your company to everyone === so many coverts to count .... n i love the work you guys do ... i really do --- i center my wax vaping around w9

but no replies to your customers emails ? I'm sorry but I do not understand that --
maybe I'm the crazy one --- I have been all over the site now -- i used to know where the "service tickets are" but I cannot find for the life of me (maybe with the site changes ??)-- I apologize for that
and plz can someone show me where it may be ? a link maybe -- thx in advance -- respect

but of course after first posting here- trying @THC SCIENTIFIC (another gr8 friend I hold much respect 2 ! ) -- I then went looking for the ticket with no luck --

so I did next best thing and I sent an email from my customer account since i assigned in -- I have a customer account because I purchase so much of my tools from you guys --- cause I respect your company so much !
even though it is easy to jump to so many silly companies -- i stick to w9uptech because you care -- your items r great n I love this community!
-- assuming if I send a question or anything especially through my customer account that shows all my purchases -- plus I have sent suggestions too on my limited time-- as well as reviewing items just because I want you 2b successful !

I sent a msg about my core first in the past -- I was able to deal with that issue for the time being -- I sent msg online and called phone # and left msg --
I never got reply but i never really was looking for one - it wasn't top priority -- i was able to still use by holding bottom wire tight and dealing with the issue

then the main tool -- the persei top broke -- i went through the same process as before -- online , then msg to account and then calling --- (sorry again i couldnt find the service ticket - i assumed it was combined with customer communication nowadays ... I was surprised to see my msg about the core still unanswered so I guess you are right -- no answer to customer account messages ???... I went through same steps for the broken top -- both under 5 months old... --- ) the top is tres importante

but now I guess its my fault as a customer I do not know where the ticket area is ???

and as a suggestion my friends -- if you are not going to use the online msg center at all for any reason -- maybe plz take it down --- it doesn't make sense ? I understand if its too much work to have two question areas -- so remove one ---- plz -- i can only imagine how many are sitting and waiting on replies -- but please show me a link to the "service center ticket msg system" thank u in advance
-- i thought abut the 65$ persei warranty service as last resort but its only 5 months old ?

again much respect to the entire up tech team / company and the community ! thank u all !
i hope you understand the frustration -- its mixed with respect n luv my friends

peace Invisible Friend

I've never had an issue with the ticket system. After placing a ticket, I converse with w9 via my email account and they have always responded promptly. Be sure to check your spam folder as well, as the replies sometimes end up there by mistake. As others have mentioned however, G and company have been in the middle of moving to a new location.

 

[Silicon Advisor]

Is anyone responding to tickets through the website though? I added a comment to ticket #2340248 nine days ago and have yet to receive a response...

I don't usually "quote" myself, but it seemed appropriate given the current conversation...

My problem is not one that can be sent in, I need to actually talk to someone.

 

[kindbeats]

I don't usually "quote" myself, but it seemed appropriate given the current conversation...

My problem is not one that can be sent in, I need to actually talk to someone.

Any time that I have opened a ticket on the w9 site, the response always came quickly via my email and not to my w9 account. As I mentioned in a reply to someone else's question, also be sure to check your spam mailbox. I've found my ticket responses in there several times. Good luck getting everything back up and running quickly!

 

[Pdasterly]

whats best ejiuce cart for persei, they have 4 to choose from

 

[nao12000]

I don't usually "quote" myself, but it seemed appropriate given the current conversation...

My problem is not one that can be sent in, I need to actually talk to someone.

Call into the office X 101 I will help you out and get the issue sorted out.