If anyone is having a challenge getting vapor, the seal is the first thing to check as that will have the biggest impact on performance. You can check the seal by watching the glow. It should drop when you inhale. If it doesn't drop then there is likely a gap in the seal, or you need to pull a bit harder with your inhalations.
We are in discussions with a few pipe and glass makers to produce bowls that make a great seal without the need for the adapter. One of those is O'Connell woodworks that
@SixStringToker turned us onto. We are excited to work with him and others to produce higher performing bowls for you all! Please DM me if you know of other glass and pipe makers who might be interested in a partnership.
@Tolamang, I'm looking forward to connecting with you this afternoon to troubleshoot. Usually, just a couple of quick hints should enable you to dial it in. If others would like to schedule a one-to-one, please reach out to us at
info@PrrlLabs.com or to me directly,
mark@PrrlLabs.com
We are also having a virtual sesh this coming Saturday, exclusively for those who have ordered a Neo. If you have a Neo, then you should have received a recent email with that info. During the sesh, we'll answer any questions you have, and share different approaches and equipment that users have discovered.
-Mark