Just tried both my units, and they worked (heated up)
I'm unsure what to make of it, it could have been portably charged batteries not working, or who knows.
I expected them to start working again after some time, same thing happened before. Will report back with any eventuations.
I don't know if I can fault a company for not offering perfection, per se; But I fault them for their unappealing customer interface. OK, maybe they have Facebook (I don't use FB, I prefer to call it AssBook), but I'm talking about the way you just don't feel like you're the most important thing to them.
To be fair, though, and to your point, Molten, If they came out with a flawless device and there was hardly a need for repair issues, then they don't "need" an appealing customer interface. We'd all be happy with if GHL was nothing more than a vending machine for great working Hoppers. Alas....
This is actually a very attractive thought.... I've always loved my Paxes because they were reliable and reliable. And reliable. And they played with us here on FC, helped us, informed us. They paid attention.
I take great pleasure in imagining the boys and girls at Pax learning all about the shit GHL has put people through, whilst working on their own convection vape, and I don't give a shit if it doesn't look like a pen; if it's stealthy and sweet and kicks ass, the Hopper will wind up in the drawer. And not because it's just better, but because I prefer the company.
It's just a dream.
Yeah, never expect perfection. For me the GH is really close, as long as it's working.
I think HLs customer interface is reasonable, however I agree they don't do a good job of prioritising the customer, but in that respect everyone gets equal treatment strictly.
I don't like that approach so much, but it gets the job done and means consistency (consistently annoying if you make requests, but streamlined if you follow directions).
There is some sense of prioritisation if you reply immediately to an email. I have had several back-and-forths with Caroline, though it seems harder to do now with more customers for them to deal with.
One day there will be a new device out there that is a no-brainer purchase, as it stands today there are lots of products close to, but none that I've seen to offer me that.
There's lots of potential in the field, so future products will be very interesting, especially if powered by mature, tried and trusted companies.
On that note, cheers
@moondog for the Focusvape tip, I will look into the Adventurer