JiggyJack
Well-Known Member
This is great news and one of the things I've been wanting to hear. Thx.
Discontinued The Grasshopper
- Thread starter midgetsanchez
- Start date
This is great news and one of the things I've been wanting to hear. Thx.
t-dub
Vapor Sloth
Actually if the failure rate is 20% then that is really high. I'm dubious as to how any company with a 20% failure rate could stay in business for very long. I'm surprised all of the warranty talk neglected this fact.
t-dub
Vapor Sloth
Well, we don't know how many units are affected, we only have what Trevor said to go by. A failure rate this high in any other industry would not only be unacceptable but probably terminal. I hope the scope is limited and GHL can move forward with much higher reliability. They will have to if they wish to survive.
DirtD1V3R
Well-Known Member
This question is for anyone who has had experience with a company buying parts for their product from a manufacturer, I have none.
If a batch of parts has a defect in it that makes the final product inoperable does the company of the final product eat the cost of that defective batch or does the manufacturer send out a new batch of non-defective parts? Basically, what I am asking is in the case of the gh, if the heater sensor is defective from the manufacturer will ghl have to pay for a new batch of sensors or will the manufacturer just send them a new batch free of charge. I know ghl will be sol about the body and the rest of the gh but I'm just wondering about the sensors and other defective parts being covered by the manufacturer of the individual parts.
Also, @lwien you mentioned that they cannot resell a warrantied gh as new but could they recoup cost by selling them as refurbished down the line? I'm just wondering overall how much money can ghl recoup from the 20% that are defective(rhetorical).
If a batch of parts has a defect in it that makes the final product inoperable does the company of the final product eat the cost of that defective batch or does the manufacturer send out a new batch of non-defective parts? Basically, what I am asking is in the case of the gh, if the heater sensor is defective from the manufacturer will ghl have to pay for a new batch of sensors or will the manufacturer just send them a new batch free of charge. I know ghl will be sol about the body and the rest of the gh but I'm just wondering about the sensors and other defective parts being covered by the manufacturer of the individual parts.
Also, @lwien you mentioned that they cannot resell a warrantied gh as new but could they recoup cost by selling them as refurbished down the line? I'm just wondering overall how much money can ghl recoup from the 20% that are defective(rhetorical).
1_gr8_underdog
Trapped in the Astral Planes Back from the dead
Most parts manufactures I've delt with in the past, take bendix for example. They replaced all the defective air brake pads, shoes and controlers at there expense. Some smaller companies have done a 75% credit towards reorder of the fixed product. It is a hard question to answer not knowing the supplier
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Jared
Cannabis Enthusiast
Can't forget about the pre-orders they've received also. That money exists.
DirtD1V3R
Well-Known Member
Understandable, thanks.
lwien
Well-Known Member
DirtD1V3R
Well-Known Member
I was mistaken, apologies. It was during that whole warranty kerfluffle. I can't find it now. If anyone has the answer about this let me know. Thanks.I said that?
syrupy
Authorized Buyer
FUCKING WARRANTIES THREAD!!!
(thanks to @pakalolo for preserving the discussion)
Edit: IIRC, the heaters are US made, and other stuff (including BOXES) are shipped from overseas. Remember that trip that Trevor took to iron out things with the Chinese manufacturer?
OF
Well-Known Member
I agree, 20% failure can easily kill an otherwise healthy company......and has lots of times. Which is why traditionally you do Beta testing where the numbers are small (controlled) and the exposure is small (in Beta testing the company owns the gear, they have no responsibility to 'make it right').
The cost of making the run of products would be on GH almost certainly.
As happens so often the answer to what the responsibility of the seller is 'it depends'. It depends on the terms of the purchase (contract). Many times there are industry standards to fall back on, more risky are 'I want XXX of your YYY sensor' type buys since the maker determines what specs his sensor must meet. In any case 'suitability for use' is on the buyer. If he misses the problem at incoming inspection/test and uses the parts he owns the problems. The most the seller is liable for is replacing the component typically. In this case, as I understand it, the seller is in no way responsible for what the buyer did. All he's probably responsible for is replacing the defective parts when they are returned. Fraud might change that, but that's a tall hill to climb.
I know from first hand experience that such 'venfor parts issues' get very much more expensive if you miss the problem and solder them into boards (you eat the rework), and should they slip out the door you can be in deep trouble real fast. One sad adventure called for us sending techs to chase merchant ships literally around the world to replace 'just as good' fans that weren't. Those fans probably cost us well over $1000 each, and there were 4 to a unit. Meeting a ship in say Hong Kong is not cheap or fun. Although when it came time to meet one in Fiji the head of Engineering took the call......and his wife. They accidentally left early.......
Lucky for GH, the pens mail easier than a 30,000 ton ship.
Actually that was me......
PIU's 'open box' sales are an example. I'd say 'half price' is easy to get. Given the short supply you might easily get over list? Perhaps an EBay offering?
There is an argument that some 'factory referbs' are more reliable if not as pretty. They are often more carefully gone through before being inspected before shipment. Many times, of course it's 'if the light comes on and the fan starts, ship it'.
So here, too, I think it's an 'it depends' answer? If you have a lot of 'em like PIU they might go cheap and fast. If the parts cost is low compared to labor (as might be the case here?), scrapping them might make the most sense. If guys are paying a premium due to late deliveries and built up demand they might even go for 'over MSRP' with a weaker guarantee. In any case they can't be sold as new with any used parts (that means shipped to a customer, basically, if you catch it 'in house' it's still new).
Best plan is probably to not have any?
OF
CarolKing
Singer of songs and a vapor connoisseur
When the Davinci Ascent came out, the failure rate was high same when the Arizer Solo came out too. Both vaporizers are doing well and the companies survived. I have no idea of their failure rates.
I hope the GH can survive, I've been looking forward to eventually ordering it when all the bugs are sorted out.
I hope the GH can survive, I've been looking forward to eventually ordering it when all the bugs are sorted out.
OF
Well-Known Member
You're welcome, glad to help when I can.
Not to worry about confusing Iwien with me, it happens a lot. For future references he's a little bit taller and he's the one the women can't seem to keep their hands off. I hate him for that.
OF
slcbdco
Brewer, Lobbyist, Vaporist
You probably won't see any Ti's fail (at least for those two errors REFESHER 1. Temp sensor 2. Collar overheat) because I think they caught those two particular defects before Ti's started to ship. I could be wrong because a. I did ask that question, which brings me to b. was I right about the serial number? and c. These defects are known addressed and limited to a few batches that are also known quantities. Both defects have variants where the device will continue to operate. If you are in that situation you should still email GH and get those units replaced as they may eventually fail for good and it's actually valuable for them in the event your particulare failure is unique to be able to indentify it.
I'm just saying again, Firefly: way more money, no lifetime warranty, purchased more than a year after launch, Replaced twice
GH, Holiday backer, among the very first public owners, had one failure which lead in part to the discovery of a now addressed defect replaced with a unit that worked for WEEKS and then discovered a faulty and replaceable component months BEFORE launch. Context is important, DONT PANIC.
Of course that's easy for me to say I'm ripping my GH right now, I'm actually not capable of panic!
lwien
Well-Known Member
Sure glad we straightened this one out. Normally, I remember the things that I forget but forgetting what I said and not remembering it really had me freaked out.
(now what in the fuck did I just say?) 
FizzNuggets
Well-Known Member
@slcbdco, thanks for all the enthusiastic posts, I'm sure you pitched this to a decent amount of people on the edge.
Although, you have to see the frustration from people when they get pieces of what's happening from you, instead of Trevor himself in an update. As speculation runs wild, I think there is almost a need for a clear update, EVEN if it means another delay. This thread is going nuts, and could use some help.
Although, you have to see the frustration from people when they get pieces of what's happening from you, instead of Trevor himself in an update. As speculation runs wild, I think there is almost a need for a clear update, EVEN if it means another delay. This thread is going nuts, and could use some help.
Kalessin
Well-Known Member
I'm hoping something like this is the case. I also considered that the only ti who's serial I've seen revealed was muuuuch lower than the ones on the ss' so I wonder if because of the higher price of the ti that they waited until their workers had a good bit of practice putting together the ss before starting on the ti, so as to avoid having to absorb the cost of malfunctioning tis
mitchgo61
I go where the thrills are
sundaddy
Well-Known Member
I resemble that remark!Did you just call us old??
fft
Well-Known Member
This thread is exactly the same as its been from the beginning, and its the same as the Candidate thread was for two years before that. Lots of excited/anxious people waiting for their hoppers, lots of people skeptical of the excitement, and lots of diversions and pure speculation to fill the vacuum as we wait for the next bi-monthly update.
The only difference between now and the past is that we finally have some first-hand accounts to provide additional data on experiences. Lets all keep in mind the two rules of data: 1) no data is perfect and that 2) all data is good data
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