Me and others have transferred the warranty, it is transferable.
Discontinued The Grasshopper
- Thread starter midgetsanchez
- Start date
Sonicboom1991
Well-Known Member
A warranty dose not mean jack $%^& when it takes 6+ months for a repair. @deadlytoaster I really wish I listened to everyone else who told me not to buy a grasshopper. And that's what I would recommend to you to do. Use your money on a vape you know is going to start up when you want to use it.
blackwater
Member
Ive been tempted to approach HL in a “calling out” confrontational manner after reading some people’s reports of success in this approach. I did refrain from being rude but politely but firmly requested a firm update on my SST order.
While I am hesitant to get my hopes up for more positive customer service or my order in particular, it did seem to be an improvement. I sent on Friday and received the below on Monday morning:
“Thanks for checking in and for being understanding about the delays. You ordered on March 2nd so your order will ship in the next 5-12 days depending on the speed of manufacturing. Feel free to check in again around that time. I have also added a leather sleeve to your order free of charge to help make up for the delay.
Thanks,
Hopper Labs Support”
Here’s to hopping, er hoping!
While I am hesitant to get my hopes up for more positive customer service or my order in particular, it did seem to be an improvement. I sent on Friday and received the below on Monday morning:
“Thanks for checking in and for being understanding about the delays. You ordered on March 2nd so your order will ship in the next 5-12 days depending on the speed of manufacturing. Feel free to check in again around that time. I have also added a leather sleeve to your order free of charge to help make up for the delay.
Thanks,
Hopper Labs Support”
Here’s to hopping, er hoping!
kushkush
happy camper....
I’d give my eye-teeth to know how many people have been burned by Hopper Labs. But you sound like me...just extremely disappointed after the purchase of a Grasshopper.
MonkeyTime
Well-Known Member
I'm glad for the people receiving communication and better yet devices, but damn
RMA initiated 11/22, received at HL 12/3, and I can't get a reply and I'm a couple of days from being 5 MONTHS into this.
I stopped being disturbed a while ago, but it's coming back again
kushkush
happy camper....
I'm glad for the people receiving communication and better yet devices, but damn
RMA initiated 11/22, received at HL 12/3, and I can't get a reply and I'm a couple of days from being 5 MONTHS into this.
I stopped being disturbed a while ago, but it's coming back again
Just don’t feel like the lone ranger...there’s lots of us here that feel the same way.
I can’t help but get the impression that Hopper Labs will continue to be un-accountable and irresponsible until Paypal dumps them. It’s just really hard to understand why Paypal would support a vaping business that’s failing everyone but refuse to do business with all the other very responsible vaping businesses.
vapviking
Old & In the Way
I certainly understand frustration levels, but all along with HL it's been a 'buyer beware' situation. Anyone doing the slightest research before purchase would know this. I feel sorry for a lot of folks and their delay/dissatisfaction stories. I personally tried to cut loose of the $ and the expectations on the day I sent in a pre-order (and it was several hundreds of dolllars). I've lost more $ than that on stupider things. Diving into Hopperland was another day at the races.
I don't lose sight of the fact that there are many Hoppers now in use in the wild and that I still have a lifetime warranty and a lot of patience. I'm fortunate to have working pieces right now, but it's only due to my long-endured, forced break; I'm sure I'd be using a different vape right now if I were using any at all! I've never relied solely on a Grasshopper, any serious vaper would have to be nuts to do that!
There are two other FC threads for Hopper discussions, both were set up as much to receive complaints as to inform about anything, both have been dormant. Maybe some of the discussion in this thread could return to 'how to use/enjoy' the thing and the less practical, more emotional side of things could be taken up in these threads?;
http://fuckcombustion.com/threads/e...warranty-discussion.21860/page-5#post-1086651
http://fuckcombustion.com/threads/the-grasshopper-shipping-poll.18100/page-220#post-1197316
I don't lose sight of the fact that there are many Hoppers now in use in the wild and that I still have a lifetime warranty and a lot of patience. I'm fortunate to have working pieces right now, but it's only due to my long-endured, forced break; I'm sure I'd be using a different vape right now if I were using any at all! I've never relied solely on a Grasshopper, any serious vaper would have to be nuts to do that!
There are two other FC threads for Hopper discussions, both were set up as much to receive complaints as to inform about anything, both have been dormant. Maybe some of the discussion in this thread could return to 'how to use/enjoy' the thing and the less practical, more emotional side of things could be taken up in these threads?;
http://fuckcombustion.com/threads/e...warranty-discussion.21860/page-5#post-1086651
http://fuckcombustion.com/threads/the-grasshopper-shipping-poll.18100/page-220#post-1197316
splitz
Well-Known Member
Toronto Hemp Company (my go to brick and mortar store) seems to be selling off their inventory while HL is still a float...
https://torontohemp.com/collections...n-hot-air-pen-size-vaporizer-titanium-options
https://torontohemp.com/collections...n-hot-air-pen-size-vaporizer-titanium-options
vapviking
Old & In the Way
The interesting thing is that they apparently have them in stock.
Idk about 'selling off their inventory'; while a nice price it doesn't seem to be as good (what? about 18% discount?) as the HL direct purchase discounts have been twice this year (35% and 25%).
All their prices on accessories look like they come out higher than HL direct prices. But I'm only looking at CAD vs USD exchange rates, not taking duty/tax into account.
Baron23
Well-Known Member
Well, I guess I'm a bit confused...ordered 2 Mar, Hopper says 5-12 days, and its now May 1st.
Did you get your GH???
ktmstick
Well-Known Member
I think it means 5-12 days from now or whenever he recieved the email reply, not days from purchase.Well, I guess I'm a bit confused...ordered 2 Mar, Hopper says 5-12 days, and its now May 1st.
Did you get your GH???
For what it's worth my order was also March 2nd, electric blue Ti, and they said 2 weeks ago it just needed final assembly and should ship soon. Yesterday they told me it should ship in 5-7 days. I expect to follow-up with them next Wednesday unless they actually do ship before then.
blackwater
Member
Well, I guess I'm a bit confused...ordered 2 Mar, Hopper says 5-12 days, and its now May 1st.
Did you get your GH???
I believe they were saying 5-12 days from when they sent the email. I’m assuming that’s working days, so 1 to 2.5 weeks from 4/30. At least it isn’t the “2 weeks” quote from The Money Pit
Do you mind sharing why you've been on such an epic break, given that you're clearly still entusiastic about vaping, based on the fact that you're still here
(if you'd rather not share that's cool, obv., just ignore)Sounds good to me. Though it does seem like most of the people around here who like their GH is waiting for it back at the moment.
I generally run mine on 5 with a PFE through a small dry glass piece, at the moment. It's pretty hot, but I prefer dry glass, and my lungs and throat are good, so I just take it. Rawr
As the only other vapes I use are vapcaps, the chamber size is much bigger, so with my low tolerance and good quality cannabis one full bowl has quite the effect. It's my "oh, go on then, it's [some excuse day/time]" option.I'm thinking of getting high CBD low THC cannabis soon. Has anybody run that sort of thing through the GH? Any tips on temperature, flavour, or anything else? I've only ever used "normal" cannabis previously. I imagine it might be like decaf coffee, still most of the enjoyment of the ritual and good vibes, but without much change in my thought process. I don't use cannabis for any health issues, generally.
Hammahead
Well-Known Member
You're aware of the Hoppers capability as micro dosing device? You can put in less than would fit a vapcap and just clear it in one toke. Do I miss that thing...
vapviking
Old & In the Way
It's a long, sorry ass'd story, one I'm not at liberty to go into detail on. A court proceeding is at the base of it, lawyers, other assholes and questions about my 'integrity' (HA!). Eleven months ago I willingly subjected and tested positive and have agreed to keep a clean scene for, well, I can't exactly say, nor do I know, how long this will continue. No high risk of going to jail or anything, but my actions could affect the lives of some other folks, so I walk the line.
Does this all piss me off? Yeah, pretty much, but I'm over it.
If nothing else, it's an interesting exercise and the main notable break of my past 48 years on the planet.
I was wondering if I'd start to feel smarter or somehow sharper over time but, nah...
btka
Well-Known Member
to be honest my hoppers did perform best with a full bowl... with microdosing I did not get big clouds and the abv was more greenish the brown...
GreenHopper
20 going on 60
Sorry to hear that bud, got a friend who went through a nasty t-break due to a divorce. It was held over him and he had to quit vaping in order to get joint (no pun intended) custody.
Hope it all sorts itself out soon and the HL are back on track so you get to enjoy the full use of your Hopper.
Yeah, I know, and I do use it like that sometimes, and it works well for me. But using it to capacity is also fun (and is a different experience to what I can get from my vapcap)
@vapviking I'm sorry to hear of your troubles, but you're a hero for sticking to it for the sake of others. Best of luck with it shaking itself out in due course. You'll be in my thoughts x
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MikeG7265
Well-Known Member
Q: Lifetime warranty = in the shop for a lifetime? I miss my Hopper, when will it get sent back to me?
Got to love how through all this they still have a sense of humor.
Cheesequake
Free Men Don't Ask
Glad they posted but I found this pretty funny:
HL said:
HL said:
Classy
TheWhisper
Well-Known Member
This post is a great first step! It's good to see some transparency from GHL, even if it's reactive and not proactive.
I hope this is a sign of internal growth.
I hope this is a sign of internal growth.