I've been polite, patient and not too vocal about my GH up until now. I was really hoping if I put it aside for a while, then used it until it needed an RMA that later, they would have their shit together and I would get to join the party.
Enough beating around the bush, FUCK HOPPER LABS. What they sent back, is definitely my unit, the edge of the body on the battery end is knurled over the same (not proof positive, but.....), but it doesn't produce vapor and has two new 1-1/4" deep scratches down the body.
They did correct the back end heating, it hasn't gotten much more than medium warm in two bowls, but that's probably because even on 5, I can tell there's not much heat being created, and very little vapor. I can use the PFE native on 5 and suck until my lungs are full, and my mouth isn't feeling anything uncomfortable. Before, at least native, I was redirecting airflow 1/2 way thru a hit because of heat.
So, here's the total:
Back end is tight again, and no longer shifts back and forth (the ring that has the clip attached to it, not the upper dial with the temp markings). But now the top dial shifts back and forth, not a lot, but noticeable.
The did not replace the button, or if they did, it's still the solid feeling mechanical clicker, not the often mentioned newer style.
The body has new, deep scratches. Glad I kept a 1/2 wrap of 3M 33+ over that area this whole time so I wouldn't get scratches in the body from their clip!
While I do get some vapor, it's thin and whispy. Not to mention barely extracting. On 5 I went 2 hits past any vapor and then once thru the Orbiter to make sure the GH was done. Put what was in the GH in a Mighty capsule, didn't bother with anything to compress it and at 385F, got 3 full hits out of it and a couple stragglers.
I paid extra for the Ti because I take good care of my stuff, if they weren't going to fix it, then at least don't beat the life out of it, is that too much to ask?