MoltenTiger
Well-Known Member
Tax deductible doesn't mean free. It really depends on the shop, the industry and the nature of the fault. Third party retailers are better suited to covering the customer, manufacturers are then dealt with via a third party and follow a particular procedure. A retailer has more leverage than a consumer simply due to revenue streams. In the few cases I've had to return faulty items (graphics cards are my most expensive returned items, and a few other small products over the years, nothing too major) I've had to pay postage. Depending on the outcome, this can be credited back, but it's usually in the form of return postage from the provider (and a GPU costs quite a bit more to post than a tiny broken pen).when you file an rma with Epic Vape for an enano they send you a postage sticker to print out. And it should 100 percent be on every company to pay for return shipping. The reason is because it is totally tax deductible as a business expense for them.
A huge company like Apple will send you out a brand new product and a return satchel if you put a full retail deposit down on the replacement device and accept they will deduct the difference from your deposit if there are any defects on your product recalled device (my iPhone 5 was on product recall due to two faults - a dodgy button and a dodgy battery. Got the button fixed when I was in Beijing, and couldn't get compensated due to the absence of authorised repairers in that city, then a year later the battery degraded to the point of being useless and the device serial was listed as being on product recall. Apple wanted me to drive across state, at my expense, be phoneless for a month between postage with me funding one side of the journey and without any compensation for buying a faulty device from them, or putting down a deposit of $1049, the full price of my 3 year old phone at release, which they would deduct from if my returned device wasn't in perfect condition (entrapment).
I opted out of that useless bullshit and replaced the battery myself for ten dollars.
HLs warranty department has been really good overall, their worst experiences are nothing to complain about from what I've seen.