Discontinued The Grasshopper

[Mr. Me2]

I am gathering the courage to get a grasshopper right now. I have read your guys experiences. Just for the people in the know though, are the technical and failure issues significant or overblown because obviously people are gonna tell ppl on boards when its not working.

Would like to get one, but am a bit confused to how reliable it is? Is it like the crafty with high failure rates? Cuz it kinda sounds like that?

And if anyone could comment on how they think it stacks up in terms of odor control, that would really be appreciated.

I think you should jump off the cliff with us. Come on... You can do it... You know you want to....

Regarding failure rate, I don't think it's possible for us to know (or guess) what % of gh's are failing. Having said that, remember that this is a new, cutting edge product from a new company. So expect some bumps in the road. To their credit, so far customer service has been excellent.

I can say that from personal experience because my gh failed Saturday morning. I put in my claim and got a reply the same day. And I'm receiving my replacement part today (and I can't wait).

This may not be for you if it's your one and only vape. Because there is a risk it will have an issue. But I can't express how much I already miss it. For me and my preferred vaping style, it's just perfect. And ghl has been great in supporting their product.

I have a Crafty too. I read that thread and knew the risk, but wanted it for all its positives. And after about 8 months it died too. S&B has a less consistent cs reputation, but my warranty claim went smoothly and I got a replacement. It took quite a bit longer than ghl, but it turned out okay for me.

So I would not worry too much about failure as long as the company stands behind its product. And so far, ghl has been stellar in that regard.

 

[Vapor_Eyes]

Am I the only one removing screen and cone for every cleaning?
IMO if it's not taken apart and each piece cleaned separately every cleaning, it's gonna seize up from resin build up.
GHL should supply a screen removal tool for each device sold IMO.
You can't convince me that the GHL engineers didn't know this when designing.
Maybe they didn't have an original DaVinci vape.
I learned my cleaning lesson on that device.
Anyone having trouble removing it, heat the mouthpiece up with a hair dryer while not on unit.
Hold mouthpiece with a pair of hemostats/pliers and heat that fucker up good.
Then immediately try turning counterclockwise with precision tweezers, found mine at Menards for <$5, might have to screw it back and forth to break any stubborn resin.
After removing screen, you have essentially chased the threads inside clean.
After dismantling I soak all parts in Iso for a few, and then wipe all, and threads clean with q-tips.
Then everybody in the pool to take a quick HOT water soak.
Don't forget about those backend threads, internal contact too.
Hope this helps

Edit: if screen stops unscrewing heat that fucker up again!

I think I'm screwed....

This mouthpiece has taken an hour of my time and it's now "almost out" but totally seized at the last few turns. I had to put this fucker in hot water to get it loose, and I hadn't realized that Titanium and Stainless Steel have different coefficients of thermal expansion. Which means they expand at different rates over temperature...

Anyway, I'm in an un-usable state with the hopper until I either get the screen out, or, back in.

I should've read @btka 's admonishment of his own that maybe this is a bad idea if it's been too long and there's too much build up.

We'll see, I'll keep ya'll posted.

EDIT: I got the bastard! The one thing that should be added to the process is:
If it seems to be seized, rap the fucker on the table (carefully of course). It needs a little shock now and then.

But, assuming I get it back in (stay tuned!), it seems worth the trouble, because it's loaded with gooey resin.

EDIT: SUCCESS.

More tips for the stubborn screens:
• Make every effort to place those tweezer points at the very edge of the screen. Obviously GH has a tool to position the screen (there are three "grab points" on its circumference).
• To screw it back in, use a table surface with the MP pointing down, place the tweezers firmly, and screw the MP counterclockwise rather than attempting to screw the screen clockwise. Much better control that way. Also, less force is better, as the threads should glide rather smoothly. You may encounter a snag or two or three, but take a breath and back off and then continue.

Back to the clouds Good night!

What a saga, Joe!

Seems like this would be another good addition to the resource thread.

One step ahead of you @moondog, I added both of these last night.

Thanks for the contributions everyone!

 

[kingfisher]

I am gathering the courage to get a grasshopper right now. I have read your guys experiences. Just for the people in the know though, are the technical and failure issues significant or overblown because obviously people are gonna tell ppl on boards when its not working.

Would like to get one, but am a bit confused to how reliable it is? Is it like the crafty with high failure rates? Cuz it kinda sounds like that?

And if anyone could comment on how they think it stacks up in terms of odor control, that would really be appreciated.

I have two units and both have had warranty service. Both the stainless and ti bodies had to be replaced. Also the stainless needed a new back end. Not a big deal, HL sent me the parts, and actually once I had two it didn't even bother me that there was an issue. So, my take on people complaining a lot is either. 1. They had one of early units that was bad where they had 10+warranty claims in a year. 2. Like me had become so used to the glory of the hopper that once taken away.. you actually sit there with a pipe thinking I wish I could the hopper.

 

[ooo]

I am gathering the courage to get a grasshopper right now. I have read your guys experiences. Just for the people in the know though, are the technical and failure issues significant or overblown because obviously people are gonna tell ppl on boards when its not working.

Would like to get one, but am a bit confused to how reliable it is? Is it like the crafty with high failure rates? Cuz it kinda sounds like that?

And if anyone could comment on how they think it stacks up in terms of odor control, that would really be appreciated.

i've had my plain TI since July 30th, 2016 and have used it every single day since then. haven't had one problem with it yet. reading about people having issues with theirs worries me a little bit, but i'm working on letting those thoughts go and just enjoying the device for now. i don't think a lot of people want to speak up and say their hoppers are still running good for fear of jinxing it. i don't blame them for that and i did order 2 just in case one had to go back to get fixed.

so far, this has been the best vape i've ever used (previous vapes: mflb, arizer solo, pax2). i wish they were more consistent in reliability so i could say whether you should order one or not, but i almost feel like it's a gamble getting one. maybe you'll get lucky and receive a flawless device and not run into any problems. also, to answer the last part of your post, the odor has never been noticeable with mine and don't think it's an issue at all.

 

[Mr. Me2]

I need to report my good news. I just got my gh replacement body! So it took less than a week after submitting my warranty claim (Saturday). Fingers crossed that it's perfect.

 

[VegNVape]

!!!Design flaw alert!!!

O.k. Hopper Labs, so who's idea was it to make the battery compartment so similiar to the damn herb chamber?

It may have taken me 6 months of use, but there's a first time for everything, & last night, it finally happened.

Yes, I loaded the battery compartment with 'erbage. D'oh!

Green power!

Hi-dee-hi

 

[Baron23]

!!!Design flaw alert!!!

O.k. Hopper Labs, so who's idea was it to make the battery compartment so similiar to the damn herb chamber?

It may have taken me 6 months of use, but there's a first time for everything, & last night, it finally happened.

Yes, I loaded the battery compartment with 'erbage. D'oh!

Green power!

Hi-dee-hi

hahehahe....just how baked were you? LOL

 

[Copacetic]

!!!Design flaw alert!!!

O.k. Hopper Labs, so who's idea was it to make the battery compartment so similiar to the damn herb chamber?

It may have taken me 6 months of use, but there's a first time for everything, & last night, it finally happened.

Yes, I loaded the battery compartment with 'erbage. D'oh!

Green power!

Hi-dee-hi

HA!
Good-one

Well, at least you didn't put your freshly chopped firewood in your washing machine.

Me neither, nope, never did that, nosiree-bob, that was someone else

 

[moondog]

One step ahead of you @moondog, I added both of these last night.

Thanks for the contributions everyone!

Vapor Eyes, what would we do without ya? Thanks!

i've had my plain TI since July 30th, 2016 and have used it every single day since then. haven't had one problem with it yet. reading about people having issues with theirs worries me a little bit, but i'm working on letting those thoughts go and just enjoying the device for now.

See, this vape is so amazing that not only does it revolutionize vaporization, it also serves as a zen training tool.

!!!Design flaw alert!!!

O.k. Hopper Labs, so who's idea was it to make the battery compartment so similiar to the damn herb chamber?

It may have taken me 6 months of use, but there's a first time for everything, & last night, it finally happened.

Yes, I loaded the battery compartment with 'erbage. D'oh!

Green power!

Hi-dee-hi

Talk about a GIM... I'm guessing you had just used the hopper recently?

 

[Volteric]

Ugh! 3rd time this POS went dead and needs to be sent back! Do I have to only use the battery they sell (that won't ship for 2 months!) or can I use another ?

All I can say is that while I like the device I regret supporting another failure of crowdfunding.

 

[Skywalker OG]

Ugh! 3rd time this POS went dead and needs to be sent back! Do I have to only use the battery they sell (that won't ship for 2 months!) or can I use another ?

All I can say is that while I like the device I regret supporting another failure of crowdfunding.

The batteries ship immediately and there are no alternatives.

 

[moondog]

I - and I'm sure many others here - understand your frustration, but based on what I'm reading, I'm also sure many others here would not necessarily agree with your characterization of the hopper as a failure.

Take heart that the warranty process is by all reports running pretty smoothly.

 

[Volteric]

I - and I'm sure many others here - understand your frustration, but based on what I'm reading, I'm also sure many others here would not necessarily agree with your characterization of the hopper as a failure.

Take heart that the warranty process is by all reports running pretty smoothly.

I should know this is my 3rd time having to use the warranty process. That's a failure in my book. 3 strikes you're out.

 

[kingfisher]

I should know this is my 3rd time having to use the warranty process. That's a failure in my book. 3 strikes you're out.

Hahaha, find me another vape with the same performance and then we can talk. Until then I don't see how this is a 'failure' maybe your using it wrong..? Heck I've only had two claims max and I've had myour ss for over 6 months now

 

[kilrtjat]

its original or fake?http://www.ebay.com/itm/142102637879

 

[newVaper420]

its original or fake?http://www.ebay.com/itm/142102637879

Looks original to me. Good feedback, etc. Just really expensive. $120 more than retail.

 

[Volteric]

Hahaha, find me another vape with the same performance and then we can talk. Until then I don't see how this is a 'failure' maybe your using it wrong..? Heck I've only had two claims max and I've had myour ss for over 6 months now

Easy there pumpernickel. I can have a different opinion than you. I really loved it when I first received it. Talked quite a bit about it, but it not being a reliable good experience has been downgraded for me. You can't have an unreliable product and still say it's a success. That's in my book. Maybe not yours and that's all good. I'm not happy having to package it up again and stand in line at the post office for yet a third time. If I had to do this with any product I paid for id be less than happy about that purchase

 

[Radiocitysuicide]

ONLY two warranty claims in six months? Two warranty claims in six months doesn't sound like a success story to me . What other product would we accept that failure rate from? I'm not bashing the hopper but it seems people are pretty defensive of it around here even when it's failing at an alarming rate. No matter how the vape performs if it's not able to go more than a few months without breaking down then I say it's fair to call it a failure. I think we should be discussing what's wrong with it and whether it will ever be fixed rather than pretending that as long as we keep sending it in for warranty everything is fine. I think it's irresponsible to recommend this vape to new buyers at this point without specifying that they will very likely sending it in for service at least once and probably more.

 

[kilrtjat]

manufacturer wrote me that they are not. that the quality not guarantee ..

 

[Skywalker OG]

manufacturer wrote me that they are not. that the quality not guarantee ..

They said that because they don't want to be held responsible for any mishaps, along with the fact that they would rather you give your money directly to them.

 

[Radiocitysuicide]

manufacturer wrote me that they are not. that the quality not guarantee ..

Well they aren't technically authorized resellers I believe only that ebay seller I linked a while ago is an authorized reseller in the US. I'm sure the hoppers are real though but hopper labs isn't gonna vouch for them it's up to whether you trust the seller

 

[newVaper420]

Well they aren't technically authorized resellers I believe only that ebay seller I linked a while ago is an authorized reseller in the US. I'm sure the hoppers are real though but hopper labs isn't gonna vouch for them it's up to whether you trust the seller

To be honest, as long as the warranty is good, then you should be good. I doubt Hopper Labs is going to return anyone's money from an eBay sale, even if they claim they are an authorized reseller. So not much more to expect other than a legitimate warranty. I could absolutely be wrong about that though.

 

[Volteric]

ONLY two warranty claims in six months? Two warranty claims in six months doesn't sound like a succes story to me . What other product would we accept that failure rate from? I'm not bashing the hopper but it seems people are pretty defensive of it around here even when it's failing at an alarming rate. No matter how the vape performs if it's not able to go more than a few months without breaking down then I say it's fair to call it a failure. I think we should be discussing what's wrong with it and whether it will ever be fixed rather than pretending that as long as we keep sending it in for warranty everything is fine. I think it's irresponsible to recommend this vape to new buyers at this point without specifying that they will very likely sending it in for service at least once and probably more.

Not to mention I have to keep paying for shipping. I've paid now $10-$15 bucks now 3 times over and if I have to more times than that in the future At what point do you just cut your losses?

 

[Michel]

Since I think the hopper is a beautiful piece of technology, so convenient to use, has a life time warranty on top, so stealthy I often feel like James Bond when pulling it out of my pocket and this all is delivered by a quite new start-up company who is standing behind their product I personally want them to have success. For that matter I'm going to purchase another unit if my first one fails. As long as they stop lying about delays I think they deserved to be honored at least a little. Imagine you would have to carry a mighty with you all day... I'm thankful there is an alternative now. Even if it's only to push pax labs to develop a convection unit which would be a great alternative to the hopper.

30$ for shipping is annoying but honestly I went through a lot more material since the hopper has landed.

 

[Radiocitysuicide]

To be honest, as long as the warranty is good, then you should be good. I doubt Hopper Labs is going to return anyone's money from an eBay sale, even if they claim they are an authorized reseller. So not much more to expect other than a legitimate warranty. I could absolutely be wrong about that though.

I agree was just clarifying why hopper labs wouldn't vouch for them