Discontinued The Grasshopper

[WakeAndVape]

Sounds like fun to me... Come on board!

We have different definitions of fun then lmao...I must have been a horrible child...I need instant gratification!

 

[Volteric]

Ugh! This unit died on me. Won't turn on, won't charge. Completely dead. What makes it worse is I've heard nothing back from the grasshopper team. Im telling you I will never support another crowdfunded product again. It's just not worth it. As of today I cannot recommend this product to anyone until they response and replace ANOTHER defective unit! When it worked it was glorious. But I can't stand behind a capricious, unreliable device. I can't now in good conscience recommend it especially because they have not acknowledged my need for support. 2 emails without a response? Totally unacceptable.

 

[ean]

Ugh! This unit died on me. Won't turn on, won't charge. Completely dead. What makes it worse is I've heard nothing back from the grasshopper team. Im telling you I will never support another crowdfunded product again. It's just not worth it. As of today I cannot recommend this product to anyone until they response and replace ANOTHER defective unit! When it worked it was glorious. But I can't stand behind a capricious, unreliable device. I can't now in good conscience recommend it especially because they have not acknowledged my need for support. 2 emails without a response? Totally unacceptable.

its only a few days before xmas, they may be taking some time off? they are people too. On a side not resistance is futile and i will be preordering or trying to buy one off an fc member =)
EDIT: sent them an email last night asking about the warranty, and just recieved an email moments ago from them, maybe you should check your email again.

 

[Mr. Me2]

I emailed Caroline about a week ago to make changes to my order and never got a reply. Can someone give me the "best" email address for ghl? Feel free to pm me if you prefer. Thx!

 

[Volteric]

its only a few days before xmas, they may be taking some time off? they are people too. On a side not resistance is futile and i will be preordering or trying to buy one off an fc member =)
EDIT: sent them an email last night asking about the warranty, and just recieved an email moments ago from them, maybe you should check your email again.

C'mon man think about what you're saying. I'm a paid customer. You're not. A paid customer should be prioritized, don't you think? Also my first email was about a week ago. It's very bad business to not respond immediately.

 

[ean]

C'mon man think about what you're saying. I'm a paid customer. You're not. A paid customer should be prioritized, don't you think? Also my first email was about a week ago. It's very bad business to not respond immediately.

I have no idea about their customer service, did u email the support@grasshoppervape.com? I'm just going off my experience and they emailed me pretty quickly.

 

[tubasco]

C'mon man think about what you're saying. I'm a paid customer. You're not. A paid customer should be prioritized, don't you think? Also my first email was about a week ago. It's very bad business to not respond immediately.

Paid *backer.

 

[AgentXero]

@Volteric are you exclusively charging via the charging cable? Many believe that could be a reason why hoppers won't power up.

 

[Volteric]

@Volteric are you exclusively charging via the charging cable? Many believe that could be a reason why hoppers won't power up.

What other way can I charge it?

 

[Harmoniousliving]

What other way can I charge it?

External charger is how I charge mine. Got a tenergy dual charger. Works great. So much easier as well. HIGHly recommended

 

[Volteric]

External charger is how I charge mine. Got a tenergy dual charger. Works great. So much easier as well. HIGHly recommended

Thx. That wouldn't be feasible at this point for me to go buy an external charger to find out if the unit is defective or not. Just more money and time wasted for something they'll need to replace. Any other tricks others have learned to reset, etc?

 

[Mr. Me2]

External charger is how I charge mine. Got a tenergy dual charger. Works great. So much easier as well. HIGHly recommended

My only concern of using an external charger is the repeated screwing and unscrewing of the backend. Especially since that has been the location of many production issues. I'll add that I express this concern only based on postings here; I don't have my gh yet.

 

[tr33sPlease]

My only concern of using an external charger is the repeated screwing and unscrewing of the backend. Especially since that has been the location of many production issues. I'll add that I express this concern only based on postings here; I don't have my gh yet.

True, but if you are going to be using a second battery just like almost everyone recommends, you will be unscrewing anyway.

 

[Mr. Me2]

I did order a second battery, but I'm hoping the gh charger works fine. So far, I've found only the firefly REALLY needed the external charger because the battery life was so short. Otherwise, I don't have a problem recharging after sessions.

WHEN I get my gh (all optimism here), I'm hoping not to need to swap out batteries too often

 

[Vaperist]

I'm hoping not to need to swap out batteries too often

same. i also don't like swapping batteries. that is why i bought new Arizer Solo instead of an Air few months ago. fully charged Solo can bring me trough a day with no problem. i see nothing portable when carrying full pockets of batteries with me, like i did when using MFLB. not convenient at all.

hoping that GH can vape-out trough a day with only two batteries.

 

[WakeAndVape]

same. i also don't like swapping batteries. that is why i bought new Arizer Solo instead of an Air few months ago. fully charged Solo can bring me trough a day with no problem. i see nothing portable when carrying full pockets of batteries with me, like i did when using MFLB. not convenient at all.

hoping that GH can vape-out trough a day with only two batteries.

Hey man, I had the solo and now the air.
A battery in the air can last all day, it's just nice to know you can switch the battery of need be...Instead of having to have your vape serviced for every issue like the ::cough:: crafty.

Also if you do have an extended period of time away from chargers, I'd rather have options than none is what the real point is

 

[Mr. Me2]

Hey man, I had the solo and now the air.
A battery in the air can last all day, it's just nice to know you can switch the battery of need be...Instead of having to have your vape serviced for every issue like the ::cough:: crafty.

Also if you do have an extended period of time away from chargers, I'd rather have options than none is what the real point is

Battery life in the pax 2 is pretty great. I don't miss not having swappable batteries in that one.

 

[WakeAndVape]

Battery life in the pax 2 is pretty great. I don't miss not having swappable batteries in that one.

I don't miss it, but I wouldn't reject a model with swappable batteries is all.

I have had a point in life where EVERY vape I have owned has died at some point when I want to use it...having the ability to swap out batteries in nothing but a plus.

I have an ecig for hash oil, that takes the same battery as the air. And those are the same batteries that the Haze takes (which I don't have) the point is standardized swappable batteries are the shit.

 

[Mr. Me2]

I agree about preferring swappable batteries and dying vapes. I tend to rotate vapes, so when one is in use, the other can be charging which tends to solve the dying vape problem. But that wouldn't work for on-the-go...

 

[Erixk557]

I seem to get a longer battery charge on an external charge than the usb charge.

 

[Mr. Me2]

Good to know...

 

[hiphiphooray]

I feel like a lot of people having trouble with GH customer support are just bad at emailing... I've emailed support@grasshoppervape.com about 3 times times now and had an email back within a few hours.

A concise email with a single question in the body and a subject line beginning with, [RESPONSE REQUIRED], always gets me a response.

 

[Mr. Me2]

I feel like a lot of people having trouble with GH customer support are just bad at emailing... I've emailed support@grasshoppervape.com about 3 times times now and had an email back within a few hours.

A concise email with a single question in the body and a subject line beginning with, [RESPONSE REQUIRED], always gets me a response.

I'll have to try that. I'm trying to change my order and give them more money. And still no reply to my emails (one sent to the email address you listed). Go figure...

 

[zymos]

The point of "customer service" is to assist customers. People shouldn't have to use a special header to get them to read and respond to an email, and if someone is confusing or long-winded, they should write back for clarification, not ignore them. Not saying that's been happening, but I don't think it's fair to blame people either....

 

[WakeAndVape]

The point of "customer service" is to assist customers. People shouldn't have to use a special header to get them to read and respond to an email, and if someone is confusing or long-winded, they should write back for clarification, not ignore them. Not saying that's been happening, but I don't think it's fair to blame people either....

Well when you state it like that it just makes sense.