SpaceManWalking
Well-Known Member
$80 huh? Someone above mentioned 85. Sigh. It should be consistent for everyone. Just saying. Sorry for everyone’s troubles with the setback by the fire.
Ya, mine was SS so that may account for the difference.
Discontinued The Grasshopper
- Thread starter midgetsanchez
- Start date
Ya, mine was SS so that may account for the difference.
Vaporific
All who wander are not lost...
) 
Vapor_Eyes
taste buds
Try not to unscrew the frontend when the Grasshopper is cold. It is my belief that this is what causes loose screens. If there is resin cooled in the chamber it makes sense that the screen could stick while unscrewing the frontend.
I always try to empty a chamber immediately after finishing it. If not, I will turn on my hopper and take a hit to warm it up before unscrewing the frontend and emptying the chamber.
I didn’t even suffer from a loose frontend for a couple of years and then it took a while to figure out the reason. On a side note if the frontend screen is too loose it leads to a frontend that gets very hot very quick and even a “shock” feeling if your finger is on the gap when turning the hopper on. This was a somewhat common complaint back in the day but I didn’t experience it until at least two years after I purchased my Grasshopper. I always thought it was hyperbole until it happened to me. If it had happened right away I might have thought that’s how they all were...
vapviking
Old & In the Way
Good observations, especially about why the screen may loosen in the first place. I have one that is now prone to loosening quite often, hard as I may try to torque it down with those tweezers.
But there's another, on a ss hopper*, that does that instant hot/shock-type thing. I don't think screen is loose nor is the front end poorly fitted. I have just assumed it was part of a bad body or something else, but I will try some maintainence and see if it clears up. Same unit has very hot back end and so is out of service with these two ailments. Can't even send in for repair, the warranty portal has been closed since the fire last November!
* I'm gonna have to continue calling them "hoppers" even with the new model coming along. That will be the "io" in my mind, since hopper as a name is already taken!
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shadymilkman
Well-Known Member
Just a complaint - My warranty Reference #: 60197528 was closed, it says I can reopen however the link to do so is gone.
I sent in three bodies and GHL returned 1.. so we need to make sure that we dont lose track of that fact, any help?
I sent in three bodies and GHL returned 1.. so we need to make sure that we dont lose track of that fact, any help?
Did you try cleaning threads with blue tac? My titanium grasshopper was acting a little funny when I first got it. Intermittent lights, shutting off, couple of electric shocks. I cleaned it really good and used the blue tac to clean up all the threads and she has been working like a champ ever since. The grasshopper is a fantastic vape! I just wish we could get some fresh batteries. I have to constantly charge up batteries before each use.
I was thinking hopper should make a performance tip with ribs sort of like the body of storz-bickel mighty, it would look cool and also keep unit and vapor cool too.
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Looks like it was auto closed after the shipment was made. I have re-opened it for you.
These two posts should be moved to the Grasshopper main thread if a mod has a moment.
vapviking
Old & In the Way
For the past couple of days I've tried a novel approach to cooling the standard (ti) mp between hits: Remove it from the body for a few seconds and blow on it or wave it 'round a little. It only takes a couple of seconds for it to be considerably more comfortable for the next hit. My use has been sometimes kinda stealth, so back to back is necessary and I'm enjoying being free from the condom, er...you know what I mean...
With nice threads, the mp spins off in just about one twist, so this is not much hassle added to the hopper screwing regimen -- oh, geez there I go again.
On that subject (screwing!) I've been leaving battery in hopper full time and charging on magnet charger, so screwing time has really been reduced. um....
Fresh (new) battery can cure a lot of quirkiness, btw.
BUT every mouthpiece tested gave the same problem, the short-circuit type shock/heat spike that can really wake you up (2 ss, 1 ti and a ss pfe -- both the ss' have had loose screens; I tightened them). It happens if you touch body and mp at the same time. Everything was quite clean, btw, and all the mp's work fine on other hopper, feeling fine and threading properly. But on this body, none of them seem to thread all the way down to completely contact the body shell.
I guess I have a general question about the Grasshopper's assembly:
Is the chamber assembly a separate tube that's threaded into the outer shell? I'm talking about the 'body' part that has the male front end threads on it. Could that, on my hopper, have backed its' way out just enough to prevent good contact of mp to body?
Any other thoughts on this issue?
@Hopper Labs ?
With nice threads, the mp spins off in just about one twist, so this is not much hassle added to the hopper screwing regimen -- oh, geez there I go again.
On that subject (screwing!) I've been leaving battery in hopper full time and charging on magnet charger, so screwing time has really been reduced. um....
Yesterday I ran some comparisons using a 'questionable' body that, for a long time, was getting BOTH wicked hot back end and shocking front end. It's been set aside for a while, but yesterday I was able to play with several back ends and mouthpieces. No hot back end at all! I attribute this to the very, very good battery I finally have (I was helped out with a battery after a warranty).
Fresh (new) battery can cure a lot of quirkiness, btw.
BUT every mouthpiece tested gave the same problem, the short-circuit type shock/heat spike that can really wake you up (2 ss, 1 ti and a ss pfe -- both the ss' have had loose screens; I tightened them). It happens if you touch body and mp at the same time. Everything was quite clean, btw, and all the mp's work fine on other hopper, feeling fine and threading properly. But on this body, none of them seem to thread all the way down to completely contact the body shell.
I guess I have a general question about the Grasshopper's assembly:
Is the chamber assembly a separate tube that's threaded into the outer shell? I'm talking about the 'body' part that has the male front end threads on it. Could that, on my hopper, have backed its' way out just enough to prevent good contact of mp to body?
Any other thoughts on this issue?
@Hopper Labs ?
Raf
Well-Known Member
Seems like it took @Hopper Labs CS slightly more than 1 hour to find a request for help posted in a random complaint forum (not emailed to support@hopperlabs or even the main thread) and fix the situation. Yeah.. they don't care or try hard. 
Pffft.
Pffft.
Raf
Well-Known Member
thanks for clarifying. Sorry direct questions and lack of default "believe the victim" attitude comes across like I'm a shill for HL. Glad to hear someone will just hand you a unit. It's hard to understand how not providing all of the context seemed ok to you. once you put their question to you in quotation marks I think we can all see that it wasn't nearly as dirty rotten no-good greedy as you kind of made it seem several posts ago, and then double I'm glad that at least @rnartian is getting some exercise (rolling her eyes at me).
This is the part you didn't write that made me want to defend people that deserve to be defended:
"No demand for money. No shakedown."
again thanks for being more clear, really makes a diff in the meaning
vapviking
Old & In the Way
Not very recently.
The warranty portal has been closed to new requests for several months now so I think there must be quite a backlog by now.
edit;
Sorry, I didn't realize that maybe yours are already in the system? You can send a message under the warranty request and ask how it's coming along, or you can pm @Hopper Labs here and ask.
eideal852
Well-Known Member
thanks for clarifying. Sorry direct questions and lack of default "believe the victim" attitude comes across like I'm a shill for HL. Glad to hear someone will just hand you a unit. It's hard to understand how not providing all of the context seemed ok to you. once you put their question to you in quotation marks I think we can all see that it wasn't nearly as dirty rotten no-good greedy as you kind of made it seem several posts ago, and then double I'm glad that at least @rnartian is getting some exercise (rolling her eyes at me).
This is the part you didn't write that made me want to defend people that deserve to be defended:
"No demand for money. No shakedown."
again thanks for being more clear, really makes a diff in the meaning
"If you hadnt made me mad I wouldnt have burned you..."
While I'm happy to have met your bar for sufficiently relayed information, I have to say, you seem to have been the only one not getting it. In fact, I clarified before you even chimed in:
...which you quoted.
Mine was received by Hopper in July 2019. Multiple promises of return, and nothing, since then. They even messaged me that it had been shipped, before the fire, and nothing arrived.
Most recently they asked for a "contribution" In order to get a replacement in 90 days:
"...if you can contribute anything towards the cost of this new device, we would greatly appreciate it."
At this point, I'm not to Keen to "contribute" any cash. This is the most frustrating experience I've ever had with a company. I doubt my vape will ever be returned.
vapviking
Old & In the Way
Did HL actually and directly connect your potential donation to the 90 day time frame? Or were the 2 things merely mentioned in the same paragraph?
There's a big difference between soliciting a contribution and extortion for a given result. Was there really an indication that the repair would take longer if you made no donation?
Here was my message.
We are sorry it has taken so long for your warranty to be completed. The recent fire has caused some setbacks, and we are doing everything we can to reach a quick resolution for your warranty request.
We have two options for you at this time. You are welcome to choose, and we hope to serve you better in the future.
1. Many warranty units were damaged or destroyed in the fire. We can offer a replacement unit with good condition parts and a new generation heater free of charge. This is our responsibility to you as a customer, but if you can contribute anything towards the cost of this new device, we would greatly appreciate it. It will take about 90 days to get these new units to everyone waiting.
2. We can offer you $80 off the Hopper io, our new vaporizer that will replace the Grasshopper. It will be released in April of this year and cost $265. You can learn all about the Hopper io at https://thehopper.io
Please let us know what you would like to do. We appreciate the support you have given us and are sorry for the long wait you have experienced during the warranty service.
Jeff
There is absolutely no requirement for a donation to get your warranty unit repaired/replace.
On re-read, you are correct.
Still, this sucks. 6-8 weeks is a reasonable amount of time. Not 8 months.
Then to get a response like that, trying to sell me a new unit, when, well, you should just send me one of those new units, free of charge, if you can't complete the repair of my unit in a reasonable time.
sigh
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virtualpurple
Well-Known Member
I don’t really have a problem with how their message is worded. It probably would cause less confusion for some folks if their request for donations were in a separate paragraph then their current message. Yes there are two options, but a request regarding donations doesn’t necessarily need to be included.
I also have a unit that has been in warranty since November. I’ve not heard any news or received the message that other folks are receiving.
I kinda wonder how many would actually lean toward option 2. I understand that hopper labs probably isn’t in a great spot right now, but an 80-85 dollar evaluation on a hopper just seems too low for me to jump at.
Michel
Well-Known Member
Thank you fti, I’ll send my units back and hope HL will return them in a reasonable time.
Both hoppers are defective since end 2017, I thought it would be nice to give HL some time to catch up the warranty claims but for now I think I just have to go through the warranty process and join the end of the queue...
I find that unscrewing the front end before the load is fully vaped causes the screen to come loose on my Ti Hopper. When the material is not fully vaped it can be sticky. A well vaped load is drier and less likely to stick to the front end screen. This is true whether the Hopper is warm or cool.
mulciber
Member
I notice that people seem shocked that their units have been 15 months in repair. My first unit was in repair 18 months and sent back broken. They promised to fix it in 3 weeks, and did (which adds insult to injury), but now it is broken again. My second unit has been there for 19 months now, and they recently said that they lost it. If I insisted, they said, I could have a refurbished unit, or I could get their "new" device _when they get around to releasing it_ (which I can almost guarantee they will NOT) if I paid them more money, but less than the list price. I just went to the site to inquire about getting my "repaired" unit repaired again, and the warranty repair section of the site was shut down with a note saying "sorry for any inconvenience" (I now see that others have been seeing this message for months.)
This is totally apart from the charger I once sent them money for, and which was never produced.
If you've got a working GH, enjoy it! But they're done. People should wake up to the fact that it is just a total fail from top to bottom. They're done. They had a neat idea, but could not execute. Too bad for them, but worse for anyone who is still sending them money.
This is totally apart from the charger I once sent them money for, and which was never produced.
If you've got a working GH, enjoy it! But they're done. People should wake up to the fact that it is just a total fail from top to bottom. They're done. They had a neat idea, but could not execute. Too bad for them, but worse for anyone who is still sending them money.
Raf
Well-Known Member
It may interest you to know that titanium Hopper units being shipped from the Canadian planet of the Vapes have serial numbers slightly younger gt013xxx compared to the other set I have that basically just won't quit that have serial numbers gt014xxx. The battery also took a while to charge and appears to function normally. They had free shipping and their prices are in Canadian dollars so it was only like $220 due to the current weakness of the Canadian dollar
Sorry I get passionate about defending @Hopper Labs. You might feel differently if you had just thrown your thermovape Ceras with their lifetime warranties in the trash a few months ago. Other people just went nuts and shot up the place with AK-47 when the going got tough and then our Thermovape warranties weren't worth anything.
The crazy f*****-up thing is that I could have sworn the name of the CS girl from them was also Caroline LMAO
these guys are calmly trying to rebuild and doing classy moves. Warranties don't mean s*** if a company doesn't stand behind them and this company really tries hard even when their D&D session goes wrong and somebody leaves a delayed blast Fireball uncorked. If they give up then we're screwed so it's important to be nice to them from my perspective.
Edit: Also how about that gold plating on the new gh2 when you scroll down in that email they just sent out. Pretty...
I also strongly disagree with the previous post by @mulciber , I feel like as long as people are fanatical about wanting HL to die then I need to be fanatical about wanting them to live.. and poking holes in stories about how they hold things Ransom or do other things that they didn't do. I'm still face-palming about the guy that returned his entire unit instead of getting an external charger off Amazon. I just don't care if the magnetic charger doesn't work: there I said it
.
I guess I have to be fair and recognize that I already had the external two slot charger to charge the batteries for the Cera so it was a lot easier for me to go right to that charger when I had trouble with the magnet thing. To be honest they might work fine now, I don't even f*** with them. especially once you get that little plastic 3D printed insert thing off eBay, the external charger is just way too convenient not to use
This is a really useful device for aromatherapy that is beneficial for veterans struggling with PTSD. it's frustrating not to have extra batteries and consistently working devices, but they are going to land this plane. Don't be like the young Bill Paxton in Aliens talking about game over man. yes okay, they did technically all die in that movie, but things are going to be different this time
Sorry I get passionate about defending @Hopper Labs. You might feel differently if you had just thrown your thermovape Ceras with their lifetime warranties in the trash a few months ago. Other people just went nuts and shot up the place with AK-47 when the going got tough and then our Thermovape warranties weren't worth anything.
The crazy f*****-up thing is that I could have sworn the name of the CS girl from them was also Caroline LMAO
these guys are calmly trying to rebuild and doing classy moves. Warranties don't mean s*** if a company doesn't stand behind them and this company really tries hard even when their D&D session goes wrong and somebody leaves a delayed blast Fireball uncorked. If they give up then we're screwed so it's important to be nice to them from my perspective.
Edit: Also how about that gold plating on the new gh2 when you scroll down in that email they just sent out. Pretty...
I also strongly disagree with the previous post by @mulciber , I feel like as long as people are fanatical about wanting HL to die then I need to be fanatical about wanting them to live.. and poking holes in stories about how they hold things Ransom or do other things that they didn't do. I'm still face-palming about the guy that returned his entire unit instead of getting an external charger off Amazon. I just don't care if the magnetic charger doesn't work: there I said it
. I guess I have to be fair and recognize that I already had the external two slot charger to charge the batteries for the Cera so it was a lot easier for me to go right to that charger when I had trouble with the magnet thing. To be honest they might work fine now, I don't even f*** with them. especially once you get that little plastic 3D printed insert thing off eBay, the external charger is just way too convenient not to use
This is a really useful device for aromatherapy that is beneficial for veterans struggling with PTSD. it's frustrating not to have extra batteries and consistently working devices, but they are going to land this plane. Don't be like the young Bill Paxton in Aliens talking about game over man. yes okay, they did technically all die in that movie, but things are going to be different this time
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Baron23
Well-Known Member
I don't agree with you and I don't see anybody being fantical about wanting Hopper Labs to die.
The member you referenced has had their GH in repair for 19 months!
There is absolutely nothing you can say to me that would mitigate this from being a complete and utter failure on Hopper's part.
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