Impatiently waiting for my torch ELEV8R to show up, so I shall pass the time recounting amazing
@VGOODIEZ service. I ordered a SABR pocket torch in the same order as the ELEV8R, to use with my dynas as I’ve always wanted an on/off flint torch. I was driving home for the holidays yesterday and decided to kill some time on the drive going through hundreds of recent voicemails and deleting them (most are from employees) I found one from Vgoodiez. Shortly after my order was placed and BEFORE my order shipped out they had called to let me know the lighter I picked isn’t the best and if I wanted a better pairing for the ELEV8R to give them a call back and they would be happy to make sure I got the experience I wanted from the moment I open the package.
Let me start by saying I work in a large industry where I pay my vendors many millions and have known them for years, and all of their customer service is abysmal. I should also note this was the first order I have ever placed at Vgoodiez, so there also is not a long term rapport or history. I was just one random customer who had never ordered from them before. Imagine if I had got my order and been let down by my own decisions, I am 100% certain Vgoodiez would immediately take care of me and get me a better setup. That would be exceptional service. But, I would have had a less than ideal first experience; and I would have lost even more time in the process.
What I received instead was absolute Gold level customer service! Luckily I have dab torches for purpose, but this type of service should neither go unnoticed nor uncommented. Thank you
@VGOODIEZ , your care and passion show right through and are a credit to your business!