Old Skool Member ‘10
VGOODIEZ, this is honestly the best possible response/reaction to this type of scenario. It just makes sense. You are a great listener — the KEY to excellent customer service! But sometimes, not all things fall into our hands, and if they did, we might choose to do things differently.Wait a second? Credit Card complaint? Had @Fahrenheit450 asked for a refund I would happily grant one. I believe your perception of the situation is inaccurate so allow me to respond.
He reported a DOA unit. I don't know why and I don't check every vaporizer that goes out the door. RBT takes care of warranty service. I provide customer service to facilitate this (only products that are within warranty period). I was contacted on 6/6 for an update which I promptly attempted to contact RBT and have not heard back. I dont have a system to check up on it in between, I count on the customer to follow up.
I'm more than happy to provide a refund but I'm not a mind reader. Trust me when I say that I am just as unhappy as he is about this situation but I sold it to him and he could never use it so of course I'd do the right thing. No reason at all for a chargeback. Dont you feel the right thing to do would be to ask for what you want before you go calling your credit card?