Baron23
Well-Known Member
Thank you...and I do love my GH as its working very well again.
The company...they would drive a saint to drinking.
Oh, and I'm glad you got a trademark on your catch phrase! hahahaha
Cheers
Discontinued Hopper io
- Thread starter VegNVape
- Start date
The company...they would drive a saint to drinking.
Oh, and I'm glad you got a trademark on your catch phrase! hahahaha
Cheers
VAS is real
Macicman
Well-Known Member
DopeGun(TM) "Magic " is real. HL would be foolish to send a fanboy like me a crappy unit.
JoeKickass
Well-Known Member
@Hopper Labs I would also like to get my blue IO shipped early...@Hopper Labs is there any update on the eta of the Ti units in color?
Yep, me too @Hopper Labs I would love an ETA on my blue TI IO, matching PFE and extra Battery....
Update:
A small batch of ~1000 batteries has finally arrived and we are currently testing them. We should have SS and Ti io ready to ship very shortly. More batteries will ship from the factory this month. Color units are waiting on the anodizing facility to finish. Due to the virus, they don't have an exact delivery date for us yet.
A small batch of ~1000 batteries has finally arrived and we are currently testing them. We should have SS and Ti io ready to ship very shortly. More batteries will ship from the factory this month. Color units are waiting on the anodizing facility to finish. Due to the virus, they don't have an exact delivery date for us yet.
Terpenoids
New Member
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WOO F'n HOO
Stonedbadger
Well-Known Member
I'm glad to hear that some batteries have arrived @Hopper Labs how long do you expect testing to take?
Will the 1000 batteries cover all who have currently ordered an IO?
If not when will the next batch arrive and would that batch be sufficient to meet all the current demand?
mushlove2u
Member
@Hopper Labs i would love an update on my hopper that’s been in warranty since june 2018. I have posted on the portal with no answer about it. Also will you have enough batteries to send my blue io when they are finished??? I also had an order for 2 batteries that I placed 4/18/18 for 2 batteries a PFE and a few other things (the charger/adapter)
When will I receive my items?? I know the charger is not a real item yet so that’s not my biggest concern.
Are you putting batteries aside for all preorder IO’s??? Or will you be sending out SS/Ti new orders with this batch??
If you could be crystal clear with your plan 9f how this is going to work that would be amazing.
I had my legacy purple Ti hopper working for 1 year before it died and it was the best vape I’ve ever used. I want to be able to recommend this company to people, but how when customer service is unreliable??
I have lurked here for quite some time, nice to finally have a reason to join the conversation!! Hello all!
Vaporific
All who wander are not lost...
Hmmmm. Who’s gonna get new batts first: new IO orders or us schlubs still waiting over a year for their battery accessory orders? I’m in the latter category. Ambivalence again from HL if you ask me. Just playing some devil’s advocacy here for fun. I’m rooting for HL but they often make it hard to do so.
It’s been a bumpy and tumultuous 5 years...
It’s been a bumpy and tumultuous 5 years...
This is great news! And very glad to hear that progress is being made. Are these batteries going to be sent to people based on order of purchase?
ie. If someone bought and was shipped one of the batteries from the fire, will they get at least get one of these if their order was placed prior to someone who ordered an IO? Or at least be contacted to be given the option? I don't mind waiting for mine, as I have 1 functional battery, but for those with no functional batteries, and sometimes multiple Hoppers that are currently paperweights without working batteries, should they not be given consideration in order of purchase?
akit4so
Tobacco Vapourist
Hello. I’m 2 OG Hoppers(v4 and v5) user here.
Nice to meet you all. (Sorry my English.)
My friend is interested Hopper. But QC/CS are unreliable.
I cannot recommend hopper for this reason.
@Hopper Labs
I understand your prioritise is clear warranty backlogs and development the IO. But stainless case ETA?
Could I buy replacement regular frontend your new site?
Nice to meet you all. (Sorry my English.)
I’m same in boat with you.
My friend is interested Hopper. But QC/CS are unreliable.
I cannot recommend hopper for this reason.
@Hopper Labs
I understand your prioritise is clear warranty backlogs and development the IO. But stainless case ETA?
Could I buy replacement regular frontend your new site?
Baron23
Well-Known Member
Unless I’m mistaken, HL said that they would replace all batteries sold out of that batch before the fire and them telling us to bury them in kitty litter. I have three of them.
But I’m not holding my breath
eideal852
Well-Known Member
@Hopper Labs what is uppp. Why is this the only place you’re posting? WHRE IS MY BLUE TI HOPPER???
yes, they said they would replace them all, and I was just asking about when
... I would imagine they should all be replaced (or at least 1 battery for each purchaser if they wish) prior to any going to IO owners ... as they were all bought and paid for prior to the IOs.
vapviking
Old & In the Way
HL has already stated (wish I could find it to quote) that io orders would get the first batteries.yes, they said they would replace them all, and I was just asking about when
EDIT, found it, I was mistaken. Hopper Labs said, " :io will get batteries and then replacements and then new orders."
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Hmmm ... that seems a little wrong ... why should IO owners get prefferrential treatment over Hopper owners that haven't had functional hoppers for months/year(s) due to not having working batteries ...
Like I said above ... I'm fine though ... but this bothers me from a fairness/ethical standpoint ...
Vaporific
All who wander are not lost...
It’s called MONEY. A new IO costs 265-295 (or whatever including one free battery) versus 5 new batteries a la carte (which I ordered over a year ago) for $70. Fair? No, I agree. But this is what we’re dealing with. The short-term new shiny thing worth more from a revenue standpoint looms large over battery/accessory orders....
Terpenetime
Well-Known Member
It’s called MONEY. A new IO costs 265-295 (or whatever including one free battery) versus 5 new batteries a la carte (which I ordered over a year ago) for $70. Fair? No, I agree. But this is what we’re dealing with. The short-term new shiny thing worth more from a revenue standpoint looms large over battery/accessory orders....
Cashflow was my first thought too but haven’t the io’s been bought and paid for already?
Vaporific
All who wander are not lost...
I think folks put deposits down and will pay the balance upon delivery? Maybe the first few hundred, OK. Other are paying full price in one shot so they are getting something in. And there are relatively few IOs now but in total they still cost more than an accessory order, and they’ll get the full IO amount soon. For many who placed and already paid for batteries/accessories, HL already has the cash so they can (and likely will) sit on these in lieu of the launching IOs with larger and more immediate revenue. Indeed, it is cash flow. HL just does it their way. And don’t forget they need to pay to ship battery replacements on their own dime, not ours. Issues - and cash flow - persist, not many answers I’m afraid...
Vapor_Eyes
taste buds
I agree that the Hopper io preorders getting the battery first is less than ideal. In fairness, Hopper Labs has offered to send an older GHB2 to Grasshopper owners in need of one while they wait for their replacement. They still could have done more like limiting how many batteries you could order with the Hopper io. I’m sure cash flow was the reason as @Vaporific states. It’s an ugly truth but if they go out of business nobody gets batteries.
Let’s not jump to conclusions, we still don’t know the full plan. Supposedly there were 250 pre-orders available but then the offer was extended so it’s unclear how many were sold. This next batch contains 1,000 batteries. They could be sending only one battery from this batch to each Hopper io owner. That would allow them to also replace a large amount of recalled batteries with this batch.
It’s nice to hear the next batch will be finished by the end of the month but with the international shipping situation right now I would expect them to take a month to arrive.
Let’s not jump to conclusions, we still don’t know the full plan. Supposedly there were 250 pre-orders available but then the offer was extended so it’s unclear how many were sold. This next batch contains 1,000 batteries. They could be sending only one battery from this batch to each Hopper io owner. That would allow them to also replace a large amount of recalled batteries with this batch.
It’s nice to hear the next batch will be finished by the end of the month but with the international shipping situation right now I would expect them to take a month to arrive.
vapviking
Old & In the Way
Here is the full post, offering some degree of explanation;
So yes, I think they will follow through and ship as many io's as they can; this is the big, exciting product release! And if this generates immediate sales of more io, they will ship those as well.
Drum roll, please...
Has anyone seen any advertising at all for this new product? I'm under the impression it's all been (of necessity) social media marketing, with the main target audience being US!
I like your tone @Vapor_Eyes . I have an IO that arrived with a geriatric GHB2, and HL has stated that I needed a new battery. So that would be the new cell included with a new IO. The new arrival of batteries
allows HL to service a broad range of their supporters/customer base. 1000 cells - 1000 potential IO/legacy
owners. That number in the positive will/would/might be a giant positive boost for HL overall. Fuck, at this point I believe HL would be content with 600 modestly satisfied customers. For those that think there will be some specific delivery according to place in line/time, I think you are forgetting what company you have vested in. Strap in, power is on the way. A whole bunch of us will be HAPPIER when it gets here. If anyone
is that existentially compromised waiting for Grasshopper Labs, I will send you my new battery when it gets here.
I thought the silliness associated with the stainless case had been put to rest.
allows HL to service a broad range of their supporters/customer base. 1000 cells - 1000 potential IO/legacy
owners. That number in the positive will/would/might be a giant positive boost for HL overall. Fuck, at this point I believe HL would be content with 600 modestly satisfied customers. For those that think there will be some specific delivery according to place in line/time, I think you are forgetting what company you have vested in. Strap in, power is on the way. A whole bunch of us will be HAPPIER when it gets here. If anyone
is that existentially compromised waiting for Grasshopper Labs, I will send you my new battery when it gets here.
I thought the silliness associated with the stainless case had been put to rest.