Since we are a TÜV-certified company, every single device, including repaired devices, which leave our premises must pass our quality control.
This ensures that repaired equipment has the same quality and performance as new equipment.
Therefore our service includes:
- Replacement of all defective parts
- Replacement of the battery
- Replacement of all wear parts such as gaskets and screens
- Thorough cleaning of the unit
- Final inspection
You will receive back an evaporator in a like-new condition.
Sincerely yours,
Technical Service
I had an almost identical experience with my Crafty+ and I had only put 25 hours of usage on the clock.Hi all, i share my experience about Storz & Bickel support
I bought a crafty+ less than a year ago and the battery only charges 1/3 now. I had already sent it just after my purchase, for a battery problem that only worked for 32 minutes of use without boost mode, no LED, no Bluetooth... and which charged in 1h50. He came back with the same battery time use and a shorter charging time 1h25.
I launched an RMA request on the Storz & Bickel site Europe, of course the battery is not covered by warranty. Unnamed Support Advisor redirects me to a page for purchase repairs. OK GO! What a surprise when I see the price for a battery change... 140 EUROS!We have to add the shipping cost it is not included, because the battery is out of warranty.
I bought the crafty+ less than 200 euros, I find that asking 140 euros for a battery change is a scam. I complained to the agent who still has no name. Here is his answer:
It therefore forces the end user to pay for a services or replace parts, which are normally still under warranty. I'm just asking for a battery change, nothing else.
This is where we understand that the 3-year warranty is simply marketing and business, even with a little abusive use of the crafty+, we will necessarily have to change the battery.
Well, what do you think of this?
Nothing new... although there is a lot of good reviews of S&B support there is also a lot of bad reviews... off course paying 140$ for a bat replacement in a 200$ unit is mehhh... especially under warranty... if you search you'll find vids for bat replacement, i did it myself, i replaced bat and thermal fuse 2x... great device when working but on demand and replaceable bats is a must in these days....go TM2Hi all, i share my experience about Storz & Bickel support
I bought a crafty+ less than a year ago and the battery only charges 1/3 now. I had already sent it just after my purchase, for a battery problem that only worked for 32 minutes of use without boost mode, no LED, no Bluetooth... and which charged in 1h50. He came back with the same battery time use and a shorter charging time 1h25.
I launched an RMA request on the Storz & Bickel site Europe, of course the battery is not covered by warranty. Unnamed Support Advisor redirects me to a page for purchase repairs. OK GO! What a surprise when I see the price for a battery change... 140 EUROS!We have to add the shipping cost it is not included, because the battery is out of warranty.
I bought the crafty+ less than 200 euros, I find that asking 140 euros for a battery change is a scam. I complained to the agent who still has no name. Here is his answer:
It therefore forces the end user to pay for a services or replace parts, which are normally still under warranty. I'm just asking for a battery change, nothing else.
This is where we understand that the 3-year warranty is simply marketing and business, even with a little abusive use of the crafty+, we will necessarily have to change the battery.
Well, what do you think of this?
Hi all, i share my experience about Storz & Bickel support
I bought a crafty+ less than a year ago and the battery only charges 1/3 now. I had already sent it just after my purchase, for a battery problem that only worked for 32 minutes of use without boost mode, no LED, no Bluetooth... and which charged in 1h50. He came back with the same battery time use and a shorter charging time 1h25.
I launched an RMA request on the Storz & Bickel site Europe, of course the battery is not covered by warranty. Unnamed Support Advisor redirects me to a page for purchase repairs. OK GO! What a surprise when I see the price for a battery change... 140 EUROS!We have to add the shipping cost it is not included, because the battery is out of warranty.
I bought the crafty+ less than 200 euros, I find that asking 140 euros for a battery change is a scam. I complained to the agent who still has no name. Here is his answer:
It therefore forces the end user to pay for a services or replace parts, which are normally still under warranty. I'm just asking for a battery change, nothing else.
This is where we understand that the 3-year warranty is simply marketing and business, even with a little abusive use of the crafty+, we will necessarily have to change the battery.
Well, what do you think of this?
Reach out to @JCatI had an almost identical experience with my Crafty+ and I had only put 25 hours of usage on the clock.
As much as I liked the vape, given the fact that the battery is not user replaceable, I won't buy another one. Such a shame.
That sounds as good as it gets.Anyone have any insights on where to get the Crafty Plus V2 for the best price for 4/20? Tvape had for $180 shipping and tax included last week.
Thanks for the update and sorry @JCat if I've sent soon-to-be-frustrated Crafty owners your way.Just a heads up - JCat doesn't offer the service anymore (it's actually what lead me to these forums, from a message in a Youtube video) I don't think he has the parts?
I'm in the same situation and I did say I would get my Crafty repaired in the end... well, that was months ago and the only thing I've done since then is grab another Vivant Alternate from Ali.. for about 45 euros/dollars. They're not supported by Vivant (no guarantee from them) but the firmware update on their site works perfectly and, more importantly, they aren't cheap clones - the Chinese factory that makes them has a license to sell them in China.
I used my Crafty every day for about a year and a half from (almost) brand new - I don't see any real difference between the Vivant and the Crafty - only one of them costs a fraction of the price and has a replaceable battery.
Lots of talk here about the plastic breaking on the Vivant Alternate - but no signs (at all) of any cracks here after 8 months of daily use. It's also held up a lot better than the Boundless Tera which quite literally fell apart on me over 6 months (and people here claim is a 'good vape') I posted pics of all the bits that fell apart in the relevant forum here.
I probably won't bother getting my Crafty fixed - I just don't see the point when I can get an improved version of the same thing for a fraction of the cost. I got lucky with my Crafty because it was used (about 2 hours total) and it only cost me 100 euros/dollars. Would I pay another 120 to get it fixed - taking the total to $200+?
I don't think so.
25 hours of use only for a full charge? Have you had it since the first day of use?I had an almost identical experience with my Crafty+ and I had only put 25 hours of usage on the clock.
As much as I liked the vape, given the fact that the battery is not user replaceable, I won't buy another one. Such a shame.
Nothing new... although there is a lot of good reviews of S&B support there is also a lot of bad reviews... off course paying 140$ for a bat replacement in a 200$ unit is mehhh... especially under warranty... if you search you'll find vids for bat replacement, i did it myself, i replaced bat and thermal fuse 2x... great device when working but on demand and replaceable bats is a must in these days....go TM2
Cheers
Thanks for sharing this great tip man.Am I boringly repeating this great hack for the Crafty/Mighty? I hope not. I feel like I've got a new device. You can use a TinyMight stem, but all of the standard WPA like connector will work if you have the right screen. Big and tastier clouds in pure convection mode with this hack: https://www.reddit.com/r/420/comments/131735b using these screens: https://delta3dstudios.com/hd-basket-screen-bp465-5-pack/
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As long as you have a basket situation that can hold enough herb. Using only the screen that's on there doesn't leave enough room for much flower and the results are poor.Thanks for sharing this great tip man.
I have the Hybrid, a couple of Vapbongs and the OG Crafty still delivers some crazy hits. Look forward to using this trick with the wpa, should work too is my guess.
Thanks I have ordered someAs long as you have a basket situation that can hold enough herb. Using only the screen that's on there doesn't leave enough room for much flower and the results are poor.
PS - That is the WPA I have in my pictures.
When you say you can use a Tinymight stem, do you mean a Tinymight stem will fit into the plastic part of the Mighty WPA? How does it stay in place? Friction?Am I boringly repeating this great hack for the Crafty/Mighty? I hope not. I feel like I've got a new device. You can use a TinyMight stem, but all of the standard WPA like connector will work if you have the right screen. Big and tastier clouds in pure convection mode with this hack: https://www.reddit.com/r/420/comments/131735b using these screens: https://delta3dstudios.com/hd-basket-screen-bp465-5-pack/
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In the beginning of that video, the guy talks about a XL stem. He doesn't elaborate. Maybe I made a mistaken assumption. Check out the picture below:When you say you can use a Tinymight stem, do you mean a Tinymight stem will fit into the plastic part of the Mighty WPA? How does it stay in place? Friction?
Check this out! The guy who came up with this hack describes the stem here:When you say you can use a Tinymight stem, do you mean a Tinymight stem will fit into the plastic part of the Mighty WPA? How does it stay in place? Friction?
I guess he just means one of these. Apparently you can do it with this one too.Check this out! The guy who came up with this hack describes the stem here:
"That’s not a TM stem, it’s a Mighty/crafty stem that typical to the TM one. It’s got a flared bottom party specifically for the Mighty. The plastic part has a groves bottom that swivels onto the same groove the CU fits onto. If you do get one, tighten it just barely enough to make it lock. If you over tighten it, you can break it. Only way I’ll use it now. And you can throw some terp pearls behind the rimmed screen for more cooling,if u like"
It's still a little vague, like where did he get it? I've looked on aliexpress and DH with no luck so far.
That is killer! Here is the one he used in the video with the bent mouthpiece on AE @GratefulDread :VGoodiEZ also
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Crafty / Mighty Cooling Stem by VGoodiEZ
Replaces the cooling unit in favor of a glass airpath with spiky cooling included. Choose from Long/Short or Clear/Smoked Glass. Mighty not included. Long is just under 7" tall and Short is just under 4" tall. Replacement screens here. DO NOT OVERTIGHTEN or you risk damage to your unit.vgoodiez.com