chlorophyll_man
AVB Inspector
I had an almost identical experience with my Crafty+ and I had only put 25 hours of usage on the clock.Hi all, i share my experience about Storz & Bickel support
I bought a crafty+ less than a year ago and the battery only charges 1/3 now. I had already sent it just after my purchase, for a battery problem that only worked for 32 minutes of use without boost mode, no LED, no Bluetooth... and which charged in 1h50. He came back with the same battery time use and a shorter charging time 1h25.
I launched an RMA request on the Storz & Bickel site Europe, of course the battery is not covered by warranty. Unnamed Support Advisor redirects me to a page for purchase repairs. OK GO! What a surprise when I see the price for a battery change... 140 EUROS! We have to add the shipping cost it is not included, because the battery is out of warranty.
I bought the crafty+ less than 200 euros, I find that asking 140 euros for a battery change is a scam. I complained to the agent who still has no name . Here is his answer:
It therefore forces the end user to pay for a services or replace parts, which are normally still under warranty. I'm just asking for a battery change, nothing else.
This is where we understand that the 3-year warranty is simply marketing and business, even with a little abusive use of the crafty+, we will necessarily have to change the battery.
Well, what do you think of this?
As much as I liked the vape, given the fact that the battery is not user replaceable, I won't buy another one. Such a shame.