Dear Customers,
Apple has announced the ban of all vaporizer, vape, and e-cigarette related Apps from the App Store and has executed the ban on Friday, 22nd of November 2019. Therefore, we regret that new customers will not be able to download the STORZ & BICKEL App in the App Store until further notice.
Although Apple has not explained their decision to exclude the STORZ & BICKEL App from their store to us directly, reports suggest that Apple has acted based on the current vape crisis in the US, which is related to the vaping of concentrates and e-liquids. In their decision to ban all vape related Apps, Apple has regrettably not made any distinctions between nicotine products, cartridge devices, e-cigarettes and dry herb vaporizers at the expense of our customers. STORZ & BICKEL manufactures approved medical devices that adhere to international safety regulations and norms and as a result of our unwavering commitment to quality across all of our product lines, after 20 years and with a million S&B vaporizers currently in the field, there has never been a single reported case of consumer injury caused by a S&B vaporizer.
It is unfortunate to see that our devices are being lumped together with non-regulated vapes involved in the current lung illness incidents.
Despite all our objections and explanations to Apple that S&B devices are dry herb vaporizers sold without any payload content, and not e-cigarettes nor in any way are they related to the current vape crisis, Apple has decided to make no exemptions and has banned roughly 180 vape related Apps, including the STORZ & BICKEL App.
What does that mean?
Customers who have already downloaded the App on their smartphone will still be able to use it. However, new app or device updates will not be available through iOS until further notice.
The STORZ & BICKEL App offers complimentary features for the CRAFTY/ CRAFTY+ and the VOLCANO HYBRID. For the CRAFTY and CRAFTY+ it is primarily used to adjust temperatures. However, both devices offer factory-set temperatures: The Base Temperature of 180°C/356°F, the Booster Temperature of 195°C/383°F and the CRAFTY+ even offers the Super Boost, which raises the temperature to 210°C/410°F. At these temperature settings, the CRAFTY and the CRAFTY+ offer excellent performance right out of the box and without requiring app connectivity.
The VOLCANO HYBRID features a touch display and does not need the App for temperature control. The App only offers additional features to HYBRID users which are not crucial to the device’s performance.
STORZ & BICKEL will continue to file complaints with Apple and to investigate further possibilities to resolve this issue. We ask our customers to forward any complaints related to this matter to Apple directly.
All the best,
STORZ & BICKEL