Just posting back about my crafty being sent out, I believe a new one is going to be here tomorrow. I will say the customer service was pretty good. I do NOT like that I could not speak to someone about it, but when you call the number and/or go to their website you should be able to figure it out. I just find it irritating, for a product of this price point you should be able to speak to someone. Anyways, I first went to their website and filled out the form for a broken device, they emailed me back with an official repair form #, printed form, made copy of invoice, packaged everything up, and then I sent it out to their address with a signature upon delivery. It arrived last friday at Storz & Bickel, and that same day I had a tracking number on my new device being sent back.
I gotta say when my Crafty broke I was pretty bummed out...still am I suppose. I was also bummed to find out there was no "real" customer support...You're subjected to listening to automated voicemails which is a serious PITA! I also had to pay to ship the thing which is also not cool. But they definitely redeemed themselves with the speedy service I got which to me is the most important part. I thought I was going to be waiting days to hear back what they were going to do, but it was like the second they received the broken one, they sent a new one back. So even though the reliability of this unit is shaky they definitely are quick about getting a new one back to you pronto. So even with all that I will say it's definitely worth the money still...
My personal recommendations are to buy a high quality desktop before purchasing a Crafty...these in my opinion aren't up to the job of performing day in and day out. Sure they can, but in no time the batteries degrade, or some other surprise happens. These units are best suited for occasional use for around the house, and during whatever adventures you feel like subjecting it to. I just think constant vapage on the crafty and mighty are stressful for the unit, and if you want to see more life out of your Crafty/Mighty you should have another unit to to lighten the load a bit. Not trying to say this baby isn't anything less than spectacular, but think of it like a sports car...most high end (German ones especially lol) need more maintenance than other cars. This is just like that. As long as you're willing to deal with that it's a great choice. Last recommendation is, when your Crafty breaks go out and buy an Herbalizer...you'll never need to buy another vaporizer for as long as you live.